Active Listening

Question 1

“The good physician cures sometimes, palliates often, but comforts always.”

Answer 1

William Osler

Question 2

Active listening requires you to _________ and ___________

Answer 2

Communicate accurate empathy

Understanding

Question 3

Having to regard our patients as good persons

Answer 3

Unconditional Positive Regard

Question 4

“The therapists find himself experiencing a warm acceptance of each aspect of the client’s experience as being part of that client.”

Answer 4

Karl Rogers

Question 5

Feeling what the other person feels

Answer 5

Empathy

Question 6

Feeling your own feelings

Answer 6

Sympahty

Question 7

True or False: Behaviors can be given moral judgment

Answer 7

Trie

Question 8

Our individual contexts

Answer 8

Tinted lenses > perception

Question 9

Active Listening Skills (7)

Answer 9

Attending > Bracketing > Leading > Probing > Attentive Silence > Focusing > Reflecting

Question 10

Body’s position and movement that expresses the feelings of the speaker/listener

Answer 10

Body language

Question 11

How the words were said

Answer 11

Paralinguistics

Question 12

LOVERS

Answer 12

Lean forward > Open stance > Voice of compassion > Eye contact > Relax > Sit at an angle

Question 13

Upper left = __________
Upper right = __________
Around = ____________
Lower left = __________

Answer 13

Listening > Remembering > Searching > Feeling

Question 14

Being aware of and acknowledging own feeling and setting it aside

Answer 14

Bracketing

Question 15

Open invitation to signal the patient to keep talking

Answer 15

Indirect leading

Question 16

Used to acquire pertinent information

Answer 16

Direct leading

Question 17

Specific topics to ask

Answer 17

What was last said > What was repeatedly said > Where emotion was greatest

Question 18

Mirroring skills

Answer 18

Reflecting

Question 19

What do you reflect?

Answer 19

Content > emotion > non-verbal > perception check

Question 20

Characteristics of a good paraphrase (2)

Answer 20

Concise and clear, accurate

Question 21

Tells the patient that you understand what they’re saying

Answer 21

Perception Check

Question 22

4 Basic Feelings

Answer 22

Mad > glad > sad > afraid

Question 23

What do you ask when probing for biophysical information?

Answer 23

Yes or no, objective

Question 24

What do you ask when probing for psychosocial information?

Answer 24

Open-ended, essay

Question 25

Appropriate when patient presented a lot of facts but you need to focus on one

Answer 25

Focusing