Active Listening Flashcards
“The good physician cures sometimes, palliates often, but comforts always.”
William Osler
Active listening requires you to _________ and ___________
Communicate accurate empathy
Understanding
Having to regard our patients as good persons
Unconditional Positive Regard
“The therapists find himself experiencing a warm acceptance of each aspect of the client’s experience as being part of that client.”
Karl Rogers
Feeling what the other person feels
Empathy
Feeling your own feelings
Sympahty
True or False: Behaviors can be given moral judgment
Trie
Our individual contexts
Tinted lenses > perception
Active Listening Skills (7)
Attending > Bracketing > Leading > Probing > Attentive Silence > Focusing > Reflecting
Body’s position and movement that expresses the feelings of the speaker/listener
Body language
How the words were said
Paralinguistics
LOVERS
Lean forward > Open stance > Voice of compassion > Eye contact > Relax > Sit at an angle
Upper left = __________
Upper right = __________
Around = ____________
Lower left = __________
Listening > Remembering > Searching > Feeling
Being aware of and acknowledging own feeling and setting it aside
Bracketing
Open invitation to signal the patient to keep talking
Indirect leading
Used to acquire pertinent information
Direct leading
Specific topics to ask
What was last said > What was repeatedly said > Where emotion was greatest
Mirroring skills
Reflecting
What do you reflect?
Content > emotion > non-verbal > perception check
Characteristics of a good paraphrase (2)
Concise and clear, accurate
Tells the patient that you understand what they’re saying
Perception Check
4 Basic Feelings
Mad > glad > sad > afraid
What do you ask when probing for biophysical information?
Yes or no, objective
What do you ask when probing for psychosocial information?
Open-ended, essay
Appropriate when patient presented a lot of facts but you need to focus on one
Focusing
