Grievances and Discipline at work

Question 1

Complaint

Answer 1

dissatisfaction is expressed but not in a procedural way

Question 2

Grievance

Answer 2

complaint is presented formally and triggers a procedural mechanism

Question 3

What does a grievance suggest happened to a complaint

Answer 3

That it was ignored

Question 4

Codes of practice

Answer 4

Recommends a grievance procedure in section 42 of the industrial relations act 1990 but are not mandatoy

Question 5

Features of a grievance procedure (5)

Answer 5

• Purpose
• Underlying principals (fair)
• Stages
• Exceptional circumstances
• Appels

Question 6

Who initiates a grievance procedure

Answer 6

Employee to resolve dissatisfaction at work

Question 7

What do the procedures of a grievance process challenge?

Answer 7

Absolute management

Question 8

What are the 3 levels of a grievance procedure

Answer 8

• Within department
• Outside department but within org
• Outside org

Question 9

What type of issues initiate a grievance procedure?

Answer 9

Procedural justice, pay, conditions or an individual issue

Question 10

What are the advantages of a good grievance procedure (3)

Answer 10

• Clarity on who to report to
• Prevents misunderstanding and arguments over interpretation by minimises confusion and increases consistency
• Increases Fairness in the organisation

Question 11

How must a grievance complaint be submitted

Answer 11

In writing to the appropriate level

Question 12

Is there an appeals system to the grievance procedure?

Answer 12

Yes

Question 13

Are there time limits in a grievance

Answer 13

Yes for each stage

Question 14

Do you have the right to representation at a grievance procedure

Answer 14

Yes

Question 15

What happens if the grievance is not resolved in the workplace?

Answer 15

There must be a procedure in place

Question 16

What should happen before a grievance interview

Answer 16

An informal grievance meeting

Question 17

What happens at the start of a grievance interview?

Answer 17

Explain the purpose

Question 18

What must be done at a grievance interview

Answer 18

Take notes, Try find a solution, outline the orgs position on the issue, decide on the next step

Question 19

What happens after the grievance interview

Answer 19

Recording of the interview is signed off on, immediately implement any solution, activate next stage of procedure if appropriate and follow up.

Question 20

What is whistleblowing

Answer 20

Disclosure of information about perceived wrongdoings in an organisation on an issue to do with other employees or clients

Question 21

How does whistleblowing relate to a greviance

Answer 21

It is a grievance taken out of the org

Question 22

Protected disclosures act 2014

Answer 22

Legal protection to thoes who report concerns about wrongdoing in the public, private or non profit sectors

Question 23

Who does the Protected disclosures act 2014 protect

Answer 23

All employees, contractors, agency workers, gards and defence forces employees

Question 24

What compensation is available under the Protected disclosures act 2014 to whistleblowers if they are unfairly dismissed?

Answer 24

5 years pay

Question 25

What proceeding do the Protected disclosures act 2014 protect employees from

Answer 25

Civil actions of slander

Question 26

What does the Protected disclosures act 2014 protect employees from who are still working in the organisation?

Answer 26

From being penalised

Question 27

What other rights do the whistleblower and family have for intimidation, harassment or discrimination

Answer 27

Tort right

Question 28

Discipline

Answer 28

Managers expression of conflict

Question 29

Rules of natural justice

Answer 29

Rules for managers when dealing with employees

Question 30

What is important to have to ensure the rules of natural justice are followed? (4)

Answer 30

• Company rules must be clear and well communicated.
• Proportional consequences for breach of rules
• Employees must have opportunity to defend them selfs
• Present evidence about the claim

Question 31

Do whistleblowers have the right to have protected identity

Answer 31

In some cases

Question 32

What are the stages of the progressive disciplinary procedures

Answer 32

• Starts informally
• Verbal warning (3-6 months)
• First written warning (held for 6 + months)
• Final written warning
• Dismissial