Grievances and Discipline at work Flashcards
Complaint
dissatisfaction is expressed but not in a procedural way
Grievance
complaint is presented formally and triggers a procedural mechanism
What does a grievance suggest happened to a complaint
That it was ignored
Codes of practice
Recommends a grievance procedure in section 42 of the industrial relations act 1990 but are not mandatoy
Features of a grievance procedure (5)
- Purpose
- Underlying principals (fair)
- Stages
- Exceptional circumstances
- Appels
Who initiates a grievance procedure
Employee to resolve dissatisfaction at work
What do the procedures of a grievance process challenge?
Absolute management
What are the 3 levels of a grievance procedure
- Within department
- Outside department but within org
- Outside org
What type of issues initiate a grievance procedure?
Procedural justice, pay, conditions or an individual issue
What are the advantages of a good grievance procedure (3)
- Clarity on who to report to
- Prevents misunderstanding and arguments over interpretation by minimises confusion and increases consistency
- Increases Fairness in the organisation
How must a grievance complaint be submitted
In writing to the appropriate level
Is there an appeals system to the grievance procedure?
Yes
Are there time limits in a grievance
Yes for each stage
Do you have the right to representation at a grievance procedure
Yes
What happens if the grievance is not resolved in the workplace?
There must be a procedure in place
What should happen before a grievance interview
An informal grievance meeting
What happens at the start of a grievance interview?
Explain the purpose
What must be done at a grievance interview
Take notes, Try find a solution, outline the orgs position on the issue, decide on the next step
What happens after the grievance interview
Recording of the interview is signed off on, immediately implement any solution, activate next stage of procedure if appropriate and follow up.
What is whistleblowing
Disclosure of information about perceived wrongdoings in an organisation on an issue to do with other employees or clients
How does whistleblowing relate to a greviance
It is a grievance taken out of the org
Protected disclosures act 2014
Legal protection to thoes who report concerns about wrongdoing in the public, private or non profit sectors
Who does the Protected disclosures act 2014 protect
All employees, contractors, agency workers, gards and defence forces employees
What compensation is available under the Protected disclosures act 2014 to whistleblowers if they are unfairly dismissed?
5 years pay
