Government Policy - Consumer Protection

Question 1

What is the Aim of Consumer Protection?

Answer 1

Protect the customer from dishonest businesses

Question 2

What is the “Sale of Goods Legislation?”

Answer 2

Sets conditions for Products:
Various laws that cover how goods & services can be sold, must meet these 3:
-Prod should be Fit for purpose
-Should match its description
-Should be of satisfactory quality
(Legislation - the process of making or enacting laws)

Question 3

What does fit for purpose mean?

Answer 3

Product has to do the job it was designed for.

Question 4

What does match its description mean?

Answer 4

• It’s illegal for a retailer to give a false description of something being sold:
  
  • Inc Size, Quantity, Materials its made from & its properties

Question 5

What does satisfactory quality mean?

Answer 5

• Should be well made

- Shouldn’t cause other problems for buyer, eg very noisy fridge

Question 6

How do consumer protection laws affect businesses?

Answer 6

• They have to be very careful when selling products & services
• If prods don’t meet the legal requirements, customers can ask for their money back, a repair or replacement
  
  • This costs bus money & harms its reputation
• There could be legal problems