Good vs Bad Customer Service

Question 1

What makes bad customer service?

Answer 1

• Lack of empathy.
• Rude customer service.
• Difficult to reach.
• Keeping the customer waiting.
• Not using the right channels
• Poorly trained or uninformed representatives.
• Lack of resolution.
• Lack of human contact.

Question 2

What makes good customer service?

Answer 2

• Listening
• understanding your customer’s needs
• thanking the customer
• promoting a positive helpful and friendly environment