Glossary Terms to Know Flashcards
Use this deck to learn all of the terms in the glossary for the certification exam.
ADA
Americans with Disabilities Act
ADAAA
Americans with Disabilities Act Amendments Act
ADDIE
Analysis, Design, Development, Implementation, Evaluation model; a five-step instructional design
framework that guides the design and development of learning programs
ADEA
Age Discrimination in Employment Act
ADR
Alternative dispute resolution; an umbrella term for the various approaches and techniques (other than litigation) that can be used to resolve a dispute, such as arbitration, conciliation and mediation.
analytics
Tools that add context or subclassifying comparison groups to data so that the data can be used for decision support.
applicant
Person who applies for or formally expresses interest in a position
arbitration
Method of alternative dispute resolution (ADR) by which disputing parties agree to be bound by the
decision of one or more impartial individuals to whom they submit their dispute for final determination.
assessment center
Process by which job candidates or employees are evaluated to determine suitability and/or readiness for employment, training, promotion or an assignment.
ATS
Applicant tracking system; a software application that automates organizations’ management of the recruiting process, such as accepting application materials and screening applicants.
balance sheet
Statement of an organization’s financial position at a specific point in time, showing assets, liabilities and shareholder equity
balanced scorecard
Performance management tool that depicts an organization’s overall performance as measured
against goals, lagging indicators and leading indicators.
benchmarking
Process by which an organization identifies performance gaps and sets goals for performance improvement by comparing its data, performance levels and/or processes against those of other organizations.
benefits
Mandatory or voluntary payments or services provided to employees, which typically cover retirement, health care, sick pay/disability, life insurance and paid time off (PTO).
BFOQ
Bona fide occupational qualification; a factor (such as gender, religion or age) that is reasonably necessary, in the normal operations of an organization, to carry out a particular job function.
bias
A partiality or an inclination or predisposition for or against something.
business case
Tool or document that defines a specific problem, proposes a solution and provides justifications for the proposal in terms of time, cost-efficiency and probability of success.
business intelligence
Raw data (which may be internal or external to an organization) that is translated into meaningful information for decision-makers to use in taking strategic action.
business unit
Element or segment of an organization that represents a specific business function, such as
accounting, marketing or production; also may be called department, division, group, cost center or functional area.
buy-in
Process by which a person or group provides a sustained commitment in support of a decision,
approach, solution or course of action.
candidate experience
Perception of a job seeker about an employer based on interaction during the complete recruitment process.
career development
Progression through a series of employment stages characterized by relatively unique issues, themes and tasks.
career mapping
Process by which organizations use visual tools or guides to depict prototypical or exemplary career possibilities and paths in terms of sequential positions, roles and stages.
career pathing
Process by which employers provide employees with a clear outline for moving from a current to a desired position.
cash flow statement
Statement of an organization’s ability to meet its current and short-term obligations by showing
incoming and outgoing cash and cash reserves in operations, investments and financing.
center of excellence
Team or structure that provides expertise, best practices, support and/or knowledge transfer in a
focused area.
CEO
Chief executive officer
CFO
Chief financial officer
change initiative
Transition in an organization’s technology, culture, or behavior of its employees and managers.
change management
Principles and practices for managing a change initiative so it is more likely to be accepted and to
receive the resources necessary (such as financial, human, physical, etc.) to reshape the organization and its people.
CHRO
Chief human resource officer
coaching
Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge or behavior.
COBRA
Consolidated Omnibus Budget Reconciliation Act
code of conduct
Document that summarizes the standards of business conduct for an organization, such as rules, values, ethical principles and vision.
comparable worth
Concept that jobs that are primarily filled by women and require skills, effort, responsibility and working conditions comparable to similar jobs primarily filled by men should have the same classifications and salaries.
competencies
Clusters of highly interrelated attributes, including knowledge, skills, abilities and other characteristics (KSAOs), that give rise to the behaviors needed to perform a given job effectively
compliance
State of being in accordance with all national, federal, regional and/or local laws, regulations, and/ or other government authorities and requirements applicable to the places in which an organization operates
conciliation
Method of nonbinding alternative dispute resolution (ADR) by which a neutral third party tries to help disputing parties reach a mutually agreeable decision, such as mediation.
conflict of interest
Situation in which a person or organization may potentially benefit, either directly or indirectly, from undue influence due to involvement in outside activities, relationships or investments that conflict with or have an impact on the employment relationship or its outcomes.
COO
Chief operating officer
cost-benefit analysis
Approach to determining the financial impact of an organization’s activities and programs on
profitability by comparing value created against the cost of creating that value.
critical path
Amount of time needed to complete all required elements or components of a task, which is
determined by taking into account all project-task relationships.
CSR
Corporate social responsibility; an organization’s commitment to operate ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local and global community.
culture
Basic beliefs, attitudes, values, behaviors and customs shared and followed by members of a group, which give rise to the group’s sense of identity.
diversity
The differences between individuals on any attribute that may lead to the perception that another person is different from the self
due diligence
Requirement to thoroughly investigate an action before it is taken through diligent research and
evaluation.
EAP
Employee assistance program
EEOC
Equal Employment Opportunity Commission
e-learning
Electronic media delivery of educational and training materials, processes and programs
emotional intelligence
Ability to be aware of, control and express one’s emotions and to handle interpersonal relationships judiciously and empathetically
employee engagement
Employees’ emotional commitment to an organization, which is demonstrated by their willingness to put in discretionary effort to promote the organization’s effective functioning.
employee experience
Sum of all touchpoints an employee has with an employer, including those related to an employee’s role, workspace, manager and well-being.
employee surveys
Instruments that collect and assess information on employees’ attitudes and perceptions of the work environment or employment conditions, such as engagement or job satisfaction.
employees
Individuals who exchange their work for wages or salary.
EPA
Equal Pay Act
equality
Equal treatment of individuals and groups.
equity
A relative form of equality that takes into consideration the needs and characteristics of the individuals, the context of the situation, and circumstances that result in disparate outcomes.
ERISA
Employee Retirement Income Security Act
ethics
Set of behavioral guidelines that an organization expects employees at all levels to follow to ensure appropriate moral and ethical business standards.
evidence-based
Approach to evaluation and decision-making that utilizes data and research findings to drive business
outcomes.
EVP
Employee value proposition; employees’ perceived value of the total rewards and tangible and intangible benefits they receive from the organization as part of employment, which drives unique and compelling organizational strategies for talent acquisition, retention and engagement.
exit interview
Meeting held with an employee who is about to leave an organization, typically to discuss the
employee’s reasons for leaving and the employee’s experience of working for the organization.
FCRA
Fair Credit Reporting Act
FLSA
Fair Labor Standards Act
FMLA
Family and Medical Leave Act
focus group
Small group of invited individuals (typically six to 12 people) who actively participate in a structured discussion in which a facilitator elicits input on a specific product, process, policy or program.
gap analysis
Method of assessing a current state to determine what is needed to move to a desired future state.
gig economy
Free market system in which temporary positions are common and organizations hire independent
workers for short-term commitments instead of full-time employees.