Glossary

Question 1

Allergy

Answer 1

When a person has an allergic reaction to a food item. The reaction can sometimes be life-threatening

Question 2

Breakeven

Answer 2

When enough revenue has been made to cover the costs involved. A business that has reached break-even point has made zero profit but also zero loss

Question 3

Anaphylactic shock

Answer 3

A life-threatening reaction to an allergy

Question 4

Brewery

Answer 4

A place where beer is made on a commercial scale so that it can be sold to pubs, bars and restaurants

Question 5

Accessibility

Answer 5

The extent to which a customer or user can obtain a product or service at the time it is needed

Question 6

Ambient

Answer 6

Relates to the immediate surroundings.

Ambient temperature is the temperature in a room or surrounding an object

Question 7

Barista

Answer 7

Someone who serves in a coffee bar

Question 8

Wholesalers

Answer 8

These businesses buy goods in bulk directly from farmers/growers and manufacturers, and then sell them on in small quantities to retailers

Question 9

FIFO

Answer 9

‘First in, first off’

Question 10

Guest cycle

Answer 10

The four stages of a guest’s interaction with a hospitality business, including before arrival, on arrival, during their stay and on departure

Question 11

Demographics

Answer 11

Studies of a population based on factors such as age, race, sex, economic status, level of education, income level and employment

Question 12

Carbon footprint

Answer 12

The amount of carbon dioxide generated by an action, e.g producing or transporting food. By choosing to use local products, which have not been transported hundreds of miles by roar or air, you are helping to reduce their carbon footprint

Question 13

Credit

Answer 13

The money that is owed to the supplier for items/goods that have already been delivered

Question 14

Cruet

Answer 14

Salt and pepper pots

Question 15

Competitive intelligence

Answer 15

The action of defining, gathering, analysing and distributing intelligence about products, customers and competitors

Question 16

High-risk food

Answer 16

Include pre-prepared food items that can be eaten without further cooking, and which may easily become infected with bacteria

Question 17

Economic boom

Answer 17

An increase in the level of economic activity, and of the goods and services available in the market place

Question 18

Float

Answer 18

The amount of money in the cash till at the start of the day or the shift. This can be used to give customers change

Question 19

Legislation

Answer 19

A set of laws

Question 20

Seminar

Answer 20

A meeting where people can get together to discuss business or to receive training

Question 21

Regulation

Answer 21

A rule made by an authority

Question 22

Turnover

Answer 22

The amount of money taken by a business in a specific period

Question 23

Purchasing cycle

Answer 23

A system used to place, receive and pay for goods ordered from an outside supplier

Question 24

Unlimited liability

Answer 24

The owner of the business has a legal obligation to pay any debts/loses made by the business, even if this means selling their own possessions to do so

Question 25

Compliance

Answer 25

Acting in a way that follows a set of rules, policies or standards

Question 26

Credit

Answer 26

The money that is owed to the supplier for items/goods that have already been delivered

Question 27

Ethics

Answer 27

The moral principles that should underpin decision making. Businesses can provide moral and ethical guidelines for how their business affairs are conducted

Question 28

Market intelligence

Answer 28

Primarily external data collected and analysed by a business about markets that it anticipates participating in (used to make decisions)

Question 29

Market share

Answer 29

The amount of trade a company has in comparison to the entire trade that is available to trade in

Question 30

Free range

Answer 30

A term used to describe the type of farming where animals can roam freely rather than being caged or enclosed

Question 31

Disposable income

Answer 31

The money left over from someone’s wages after they have paid their taxes and basic living costs

Question 32

What food items does people with gluten intolerance need to avoid?

Answer 32

Food containing wheat, rye and barley