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Mortuary Management 2 > Glossary > Flashcards

Glossary Flashcards

1
Q
  • A method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault, often called the diving bell principle
A

Air Seal

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2
Q
  • A transfer container consisting of a wooden tray with a cardboard covering for the casket
A

Air Tray

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3
Q
  • An enclosure for human remains in preparation for cremation. The container is composed of an appropriate combustible material; rigid enough for handling ease; assures the protection of the health and safety of the crematory operator as well as provide appropriate covering for the remains
A

Alternative Container

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4
Q
  • The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket
A

Apron

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5
Q
  • The part of the casket handle that attaches the bar to the lug (ear)
A

Arm

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6
Q

The sum of a group of numbers divided by the number of units

A

Average (Mean)

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7
Q

(steeled, frosted)
Is a smooth non-polished finish for stone monuments and markers achieved by sandblasting a polished finish with steel shot or other abrasives

A

Axed

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8
Q

A single handle is which the lug, arm, and bar are combined in one unit

A

Bail Handle

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9
Q
  • A part of the casket handle attached to the lug or arm and held by a casket bearer when moving and positioning a casket
A

Bar

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10
Q
  • The lower or supporting part of a monument. In some monuments, there may be a first, second, and third
A

Base

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11
Q
  • Molding along the lowermost edge of the body panels
A

Base Molding

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12
Q

The portion of the casket upon which the human remains are placed

A

Bed

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13
Q

A type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or in conjunction with a family monument

A

Bench

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14
Q

A small headstone, set above ground, with a slanting top

A

Bevel Top Marker

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15
Q

A stand on which a casket is placed for funeral service display

A

Bier

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16
Q
  • A method of price quotation showing separately the price of the service to be rendered and the price of the casket
A

Bi Unit Pricing

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17
Q
  • A subdivision of a cemetery containing several lots
A

Block

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18
Q

*The lower portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom

A

Body

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19
Q

A molding along the uppermost edge of the body panels

A

Body Ledge (Top Body Molding)

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20
Q
  • The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets
A

Body Ledge Flange (top body molding flange)

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21
Q

Material which drapes the inside perimeter of the body of the casket

A

Body Lining

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22
Q

Compose the sides and ends of the casket shell

A

Body Panels

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23
Q

Component part of the cap (lid) on half couch caskets that provides support at the point of the transverse cut

A

Bridge (header, cap filler)

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24
Q
  • A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish
A

Broadcloth

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25
Q
  • A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
A

Bronze

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26
Q

Bare metal is scratched with an abrasive material and the finished until a smooth high gloss is obtained

A

Brushed Finish

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27
Q

A casket for interring or entombing human remains

A

Burial Casket

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28
Q

*The upper portion of the casket shell, including the ogee, crown, pie, and header

A

Cap / Lid

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29
Q

*The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel

A

Cap Panel

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30
Q

Any item of service or merchandise obtained from a third party and paid for by the funeral provider on the purchaser’s behalf

A

Cash Advance Items

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31
Q
  • Discounts from quoted prices as an inducement for prompt payment of invoices
A

Cash Discount

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32
Q

A rigid container designed for the encasement of human remains that is available in various shapes, other than arthropodal

A

Casket

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33
Q

A removable metal unit that is placed inside a wooden casket shell to provide protective qualities

A

Casket Liner

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34
Q

A device upon which caskets are placed, above the other, for display or storage

A

Casket Rack

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35
Q

The stand or support upon which a casket rests in the selection room

A

Casket Stand

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36
Q

Molten bronze poured into a mold and allowed to cool

A

Cast Bronze

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37
Q

Production method in which molten metal is poured into a mold, allowed to cool

A

Cast Hardware

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38
Q

An area of ground set aside and dedicated for the final disposition of human remains

A

Cemetery

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39
Q
  • A monument erected to the memory of the dead, with the human remains not present
A

Cenotaph

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40
Q

A casket designed to be re-used for multiple funeral service events with a removable liner to facilitate the cremation or other disposition of human remains following funeral service events

A

Ceremonial Casket (rental casket)

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41
Q

A wheeled and collapsible stand for a casket

A

Church Truck

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42
Q

A crafted metal container with an applied enamel finish

A

Cloisonné

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43
Q

A rigid container designed for the encasement of human remains that is arthropodal in shape

A

Coffin

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44
Q

A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains

A

Columbarium

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45
Q
  • A transfer container for uncasketed human remains consisting of a particle board tray with a cardboard cover
A

Combination Case (combo case)

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46
Q

Any product designed or intended to be used together as both a casket and as a permanent burial receptacle

A

Combination Unit

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47
Q

Setting prices based on the competitor’s strategies, prices, costs, and marketing offerings

A

competition based pricing

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48
Q
  • Particles of wood bonded together with waterproof glue; different types are distinguished by the size and shape of the particles of wood used
A

Composition Board
Particle Board
Pressed Board
Fiberboard
Hardboard

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49
Q

A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket

A

Concrete Sectional

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50
Q
  • Placing caskets for selection in their order of increasing or decreasing value
A

Consecutive Method

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51
Q
  • To give to an agent to be cared for or sold and is not paid for until sold
A

Consignment

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52
Q
  • A malleable, ductile, metallic element having a characteristic reddish brown color; frequently used in a construction of caskets, urns, and vault, due to its non-corrosive qualities
A

Copper

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53
Q

A casket made from a core of copper metal to which copper ions are combined by an electrolytic process

A

Copper Deposit

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54
Q

An optional part of casket hardware that is attached to the four corners of the body panel

A

Corner

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55
Q
  • A container used to hold human remains constructed out of cardboard made with a series of alternative folds and ridges
A

Corrugated Container

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56
Q

Pricing based on the cost of producing, distributing, and selling the product plus a fair rate of return for effort and risk

A

Cost Based Pricing

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57
Q

A crypt in which the casket lies parallel to the face of the crypt

A

Couch Crypt

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58
Q
  • A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel
A

Cove
Roll
Puffing

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59
Q

A casket manufactured with easily combustible materials for the cremation of human remains following funeral service events

A

Cremation Casket

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60
Q

A non rigid combustible cremation friendly container for human remains

A

Cremation Pouch

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61
Q

A thin crinkled cloth of silk, rayon, cotton or wool

A

Crepe

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62
Q
  • An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; most often found on less expensive caskets
A

Crinkled (wrinkled) Finish

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63
Q
  • The uppermost part of the casket cap
A

Crown (swell)

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64
Q
  • A casket interior style created by placing the lining material on a metal form, then adding weights, and using steam to permanently maintain the style. Casket interior cloths are then attached to a suitable casket upholstery (backing material)
A

Crushed Interior

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65
Q

A chamber in a mausoleum used to safeguard casketed human remains

A

Crypt

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66
Q

Setting prices based upon the buyers perceived value

A

Customer Value Based Pricing

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67
Q
  • Caskets utilized to educate the selecting party regarding casket construction
A

Demonstration group (educational group)

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68
Q
  • Main part of a monument. the upright portion above the base where the inscription is located
A

Die
Tablet

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69
Q

A disposition off human remains by cremation without formal viewing, visitation, or ceremony

A

Direct Cremation

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70
Q
  • Illumination directly shining on an object
A

Direct Lighting

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71
Q

The method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process

A

Direct Selection Room Procedure

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72
Q

A heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side; woven cloth with a suede-like appearance

A

Doeskin (moleskin)

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73
Q
  • The top of a metal air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above
A

Dome

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74
Q

As related to animals, one that has been tamed and disciplined by human beings for personal companionship

A

Domesticated

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75
Q
  • A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of a metal burial vault
A

Double Seal

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76
Q
  • The part of the casket handle attached to the casket body
A

Ear (Lug)

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77
Q
  • A casket having ends in the shape of a half circle
A

Elliptic

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78
Q
  • Material having designs raised above the surface; frequently seen on cloth covered caskets
A

Embossed

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79
Q

A range of derivative wood products, which are manufactured by binding together wood strands, particles, fibers, or veneers with adhesives to form composite materials. Sometimes referred to as composite wood or manufactured wood products

A

Engineered Wood

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80
Q

Eco-friendly approach that utilizes products, services and merchandise that are free of toxic/hazardous materials, are biodegradable or that minimize use of energy

A

Environmentally friendly (green, natural)

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81
Q
  • An inscription placed on a monument to commemorate the deeds or qualities of the deceased
A

Epitaph

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82
Q

Wood that has been shredded into spaghetti-like strings

A

Excelsior (wood wool)

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83
Q

An agreement whereby a purchaser agrees to purchase goods or services from one seller, exclusive of all others, in exchange for a reduction in the per-unit cost for such goods or services

A

Exclusivity Discount

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84
Q
  • The portion of the casket interior which extends over the top of the body molding (body ledge) for aesthetic value
A

Extendover

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85
Q
  • Any metal formed from iron (steel or stainless steel)
A

Ferrous Metal

86
Q

A material consisting of extremely fine filaments of glass embedded in various resins

A

Fiberglass

87
Q
  • The wedge-shaped portion of the cap (lid) at each end of a casket
A

Fishtail (pie)

88
Q
  • Pricing method in which the same dollar amount is added to the wholesale cost of merchandise
A

Fixed Dollar Amount

89
Q
  • Pricing method whereby the casket cost is multiplied by a constant factor
A

Fixed Multiple

90
Q
  • A casket shell design in which the sides and ends of the casket body flare out from the bottom to the top; a casket shell design that is narrower and shorter at the bottom than at the top
A

Flaring Square

91
Q
  • A finish used on casket exteriors free of gloss; a dull, lusterless surface
A

Flat Finish
Matte Finish

92
Q
  • The illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube
A

Fluorescent Lighting

93
Q

A headstone which is set parallel with the surrounding terrain

A

Flush Marker

94
Q
  • A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored
A

Fold
Gimp

95
Q

A component part of the casket interior, which is inside the foot cap

A

Foot Panel

96
Q
  • Use of portions of caskets in the selection room vs full sized caskets
A

Fractional Display

97
Q
  • A cap opening style in which the rim (ogee), crown, and pies are formed with a transverse cut in the cap, thereby forming a one piece lid for the casket
A

Full Couch

98
Q
  • A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
A

Functional Pricing

99
Q

A service commemorating the deceased with the body present

A

Funeral Ceremony

100
Q
  • Steel that has been coated with zinc for increased resistance to rust
A

Galvanized

101
Q

The channel found on the foot panel header of a half couch casket

A

Gasket Channel

102
Q
  • A thickness measurements of metals
A

Gauge

103
Q

A pricing method where the mark up varies

A

Graduated Recovery

104
Q

An excavation in the earth as a place for interment

A

Grave

105
Q

An outer enclosure consisting of a body and a one or two piece lid

A

Grave Box

106
Q

An outer enclosure, which offers protection from the earth load but without protection from the elements

A

Grave Liner

107
Q

A ceremony commemorating the deceased at the place of final disposition

A

Graveside Service

108
Q
  • A cap opening style in which the rim (ogee), crown, and pies are formed with a transverse cut in the cap, thereby forming a two piece lid for the casket
A

Half Couch

109
Q

A high intensity light source that produces a white light approximating natural daylight

A

Halogen Lighting

110
Q
  • A sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the indentations are in the paint and appear as the paint dries
A

Hammertone Finish

111
Q

The handles, ornamental fixtures, and associated fittings attached to the casket shell

A

Hardware

112
Q
  • Any tough, heavy timber with a compact texture; any deciduous tree (any tree that loses its leaves annually)
A

Hardwood

113
Q

The turned under edge or horizontal portion of the header of the casket cap

A

Header Flange

114
Q

A component part of the casket interior which is inside the head portion of the cap; no distinction is made between the head panel and foot panel in full couch caskets

A

Head Panel

115
Q
  • Airtight; impervious to external influence; completely sealed by fusion or soldering
A

Hermetically sealed

116
Q

A smooth, burnished, and polished finish used on casket exteriors; created by rubbing and polishing the surface to a finished or refined state

A

High Gloss Finish

117
Q

That portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining

A

Hinge Cover
Hinge Skirt

118
Q
  • A type of cemetery monument in which the die is wider than it is tall
A

Horizontal Tablet

119
Q

Disposition of human remains by burial without formal viewing, visitation, or ceremony except for a graveside service

A

Immediate Burial

120
Q
  • The illumination resulting from the glowing of a heated filament
A

Incandescent Lighting

121
Q
  • Reflected illumination of an object
A

Indirect Lighting

122
Q
  • The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
A

Indirect Selection Room Procedure

123
Q

Functional or ornamental covering for the foot end of a full couch casket; may be available for the head end in some full couch casket models

A

Inner Panels

124
Q
  • The method of price quotation by which each unit of goods and services is priced separately
A

Itemization

125
Q

Hardware used to prop and hold a casket cap opening for viewing

A

Knee Brace

126
Q

The process of bonding superimposed layers of different materials

A

Laminate

127
Q

Grave space where two or more persons may be buried in grave liners, which have been stacked one on top of the other with the first person who dies being buried in the deepest grave liner

A

Lawn Crypt

128
Q

A grave marker set parallel to the ground that covers a grave completely

A

Ledger

129
Q

Light emitting diode lighting; a semiconductor device that convers electricity into light; noted for its high energy savings and long lasting durability

A

LED Lighting

130
Q

A fabric made from flax; noted for its strength, coolness, and luster

A

Linen

131
Q
  • A subdivision of a cemetery which consists of several graves or interment spaces
A

Lot

132
Q

An object, usually of one piece, used to identify individual graves

A

Marker

133
Q
  • The difference between the cost of goods sold and the selling price
A

Markup

134
Q
  • Pressed paper in sheet form; used in casket construction as a backing (upholstery) material
A

Masselin

135
Q

Interior cloth or material that covers the mattress or bedding of the casket

A

Mattress Cover

136
Q

An above ground structure or building containing crypts or vaults for entombment of caskets; may also include niches for cremated remains

A

Mausoleum

137
Q

A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value

A

Median

138
Q

A physical object designed for the purpose of remembering an individual, group, or event

A

memorial

139
Q

A scheduled assembly of family and friends following a death without the deceased present

A

Memorial Gathering

140
Q

A cemetery or section of a cemetery with only flush to the ground type markers

A

Memorial Park

141
Q

A ceremony commemorating the deceased without the body present

A

Memorial Service

142
Q

The purchasing, pricing, display, and sale of goods and services

A

Merchandising

143
Q

A gasketed container, which can be used as an insert in a casket or as a separate shipping container

A

Metal Case
Ziegler Case

144
Q

The value that occurs most frequently in a group of numbers

A

Mode

145
Q

A single massive stone or rock, or a large piece of stone or rock, placed as a monument or marker in a cemetery or other place of remembrance

A

Monolith

146
Q

A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; derived from the latin word meaning “to remind”

A

Monument

147
Q

Illumination by the sun

A

Natural Lighting

148
Q
  • A recess or space in a columbarium used for the permanent placing of cremated remains
A

Niche

149
Q

Any metal not formed from iron

A

Non Ferrous Metal

150
Q

A casket having eight angles or corners and therefore has eight sides or body panels

A

Octagon

151
Q

The S shaped molding component of a casket cap

A

Ogee
Rim

152
Q

The turned under edge or horizontal portion of the casket rim which comes into contact with the gasket or body ledge flange (top body molding flange)

A

Ogee Flange
Rim Flange

153
Q
  • Receptacle for communal placement of cremated and/or skeletal remains
A

Ossuary

154
Q

Any container designed for placement in a grave to surround and safeguard a casket or urn, including burial vaults, grave boxes, and grave liners

A

Outer Burial Container

155
Q
  • The aesthetic covering for the foot cap or inner foot panel of the casket
A

Overlay
Overthrow
Throw

156
Q

A pricing method using a single dollar amount to identify the charge for a group or bundle of goods and/or services

A

Package Pricing

157
Q

Synthetic or natural organic polymers shaped when soft and then hardened

A

Plastic

158
Q

A method of forming items by injecting molten plastic into a die

A

Plastic Extrusion Molding

159
Q

The finish created when base metal is coated by another metal via an electrolytic process; often found on casket hardware; in casket construction identified by the term “deposit”, as in “copper deposit”

A

Plated Finish

160
Q

A woven cloth with a nap exceeding 1/8th inch

A

Plush

161
Q

Thin sheets of wood glued together so the grains are at right angles to one another; an odd number of sheets will be used so the grain on the front and back will always run the same direction

A

Plywood

162
Q

A smooth, glass-like appearance for stone monuments and markers achieved by running rough to fine grit diamond polishing wheels over the surface. The sun will often reflect of a polished granite surface

A

Polished

163
Q

A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance

A

Polymer

164
Q

A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death

A

Pouch

165
Q

A casket opening style in which the cap or lid at the head of the casket is completely removed for the purpose of viewing; the remains may be viewed from either side of the casket

A

Priest Casket
Slip Panel

166
Q

Method by which prices are explained to the consumer

A

Price Quotation

167
Q
  • An incentive or inducement for a purchaser that will reduce the per unit cost for goods or services when purchases reach a larger number of quantities
A

Quantity Discount

168
Q

The difference between the upper and lower limits of a series of numbers

A

Range

169
Q
  • The return of a portion of a payment
A

Rebate

170
Q

A cremation container designed to encase human remains while placed in the shell of a rental casket (ceremonial casket). This container includes all necessary material and bedding for a dignified viewing

A

Rental Casket Insert

171
Q

A rough rock finish for stone monuments and markers created by splitting or breaking the stone to enhance the natural finish and give it a more structured and balanced appearance

A

Rock Pitch

172
Q

*The number of times sales in a given price bracket occur over a fixed period of time

A

Sales Frequency

173
Q

A fabric woven to create a smooth lustrous face and dull back

A

Satin

174
Q

A low luster finish used on casket exteriors that is smooth; with well defined, fine lines or striations

A

Satin Finish

175
Q

Is a semi smooth finish for stone monuments and markers created as a result of the stone being cut with a wire or diamond saw

A

Sawed

176
Q

A section in a cemetery set aside for the scattering of cremated remains

A

Scattering Garden

177
Q
  • A subdivision of a cemetery containing several blocks
A

Section

178
Q
  • A medium luster finish used on casket exteriors
A

Semi Gloss Finish

179
Q
  • A combination of a tailored interior with one or more other styles of interior for effect
A

Semi Tailored Interior

180
Q

The basic exterior of a casket, including the cap (lid) upper portion and body lower portion

A

Shell

181
Q
  • A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process
A

Shirred Interior

182
Q

A cloth or garment in which human remains are wrapped for burial

A

Shroud

183
Q
  • A casket in which the cap is in two pieces. The rim (ogee) and foot panel is one piece, hinged to the top body molding; and the head panel is the second piece, hinged to the rim (ogee)
A

Single Hinged panel

184
Q

A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relationship to the terrain

A

Slant Marker

185
Q
  • Wood from cone bearing or coniferous trees
A

Softwood

186
Q

Raw material used to manufacture products entirely from natural wood pieces that contain no wood by products or composite wood derivatives

A

Solid Wood

187
Q
  • A rust resistant metal alloy of steel, chromium, and sometimes nickel
A

Stainless Steel

188
Q

A hardware production method whereby the casket hardware sections are pressed out on a hydraulic press

A

Stamped Hardware

189
Q
  • Casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles
A

State Casket
Vertical Side Square

190
Q
  • A non moveable casket handle
A

Stationary Bar

191
Q
  • Metal alloy consisting mainly of iron and carbon; used in caskets it is low in carbon which keeps it soft (mild) and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloying constituent. May be referred to as carbon steel based upon the percentage of carbon in the alloy
A

Steel

192
Q

Elongated indentations that are pressed into the casket bottom and help to strengthen the casket shell

A

Stiffeners

193
Q
  • The miscellaneous items provided or used to complement the services of a funeral director, i.e. register books, acknowledgement cards, memorial folders/programs, religious paraphernalia, flag case, etc
A

Sundry Items

194
Q
  • A moveable casket handle with a hinged arm
A

Swing Bar

195
Q
  • A tightly drawn casket interior style
A

Tailored Interior

196
Q

A screw type fastener

A

Threaded Fastener

197
Q
  • The decorative or ornamental part of the casket handle that covers the exposed ends of the bar
A

Tip

198
Q
  • A method of closure that utilizes an epoxy compound in conjunction with tongue ingroove construction at the top edge and the lid of the vault
A

Top Seal

199
Q

An enclosure used for the protection of human remains during transportation

A

Transfer Container

200
Q

A rubber gasket that seals the space between the head and foot caps on a split cap or half couch metal casket

A

Transverse Gasket

201
Q
  • A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs
A

Tufted Interior

202
Q
  • A method of price quotation in which one price includes both service and casket
A

Unit Pricing

203
Q

A container for cremated remains

A

Urn

204
Q

A casket design in which the body panels display the shape of an urn

A

Urnside

205
Q

An outer enclosure which supports earth load and offers limited protection from most outside elements

A

Vault

206
Q
  • A fabric of silk, cotton, and possibly rayon, with a nap typically found in higher quality caskets
A

Velvet

207
Q

A type of cemetery monument in which the die is taller than it is wide

A

Vertical Tablet

208
Q

Time set aside for friends and relatives to pay respect for the deceased

A

Visitation
Calling Hours
Visiting hours

209
Q
  • Created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood
A

Wood Veneer

210
Q

Bronze metal rolled into sheets

A

Wrought Bronze

211
Q

Copper metal rolled into sheets

A

Wrought Copper

Mortuary Management 2 (13 decks)

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