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Mortuary Management 2 > Exam 3 Study Guide > Flashcards

Exam 3 Study Guide Flashcards

1
Q

The verification of a notary seal or government agency seal

A

Apostille

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2
Q

When the manager o a funeral establishment is able to provide oversight that inspires employees of the organization to perform in ways that achieve the company’s mission

A

Actuating

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3
Q

How many disclosures are required on a GPL?

A

6

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4
Q

The FTC permits funeral homes to reference state laws?

A

Yes

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5
Q

Today, if a pre-need contract is modified, does this trigger the rule?

A

Yes

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6
Q

What is a primary triggering event for giving a GPL?

A

A face to face meeting

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7
Q

A funeral home may offer funeral packages, as long as they are offered in addition to, not in place of, itemized prices?

A

Correct

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8
Q

“Charges are only for those items that you selected or that are required” is a:

A
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9
Q

If a funeral home provides direct cremation, the Amended Rule requires you to:

A

Offer alternative containers or wood boxes

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10
Q

A section of a cemetery with only flush to the ground markers

A

Memorial Park

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11
Q

What is the correct order in a cemetery?

A

Section Block, Lot, Graves

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12
Q

The statistical study of human populations with respect to their size and density, distribution, composition, and income is known as demographics?

A

Yes

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13
Q

Each GENERAL partner of a partnership has unlimited liability for the business debts?

A

Yes

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14
Q

True or False:
A container commonly used in international shipping or if a body is badly decomposed is called a Ziegler Case.

A

True

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15
Q

A combo unit is used for shipping _________________

A

non casketed remains

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16
Q

A monument which is erected to the memory of the dead, but containing no remains is a/an ____________

A

Cenotaph

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17
Q

Used for the permanent placing of cremated remains

A

Niche

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18
Q

Used to identify individual graves

A

Marker

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19
Q

An above ground structure for entombment

A

Mausoleum

20
Q

A structure, room, or space in a mausoleum or other building containing niches

A

Columbarium

21
Q

A building that houses a retort/cremation unit

A

Crematorium

22
Q

A subdivision of a cemetery containing several lots

A

Block

23
Q

Developing Public Presentations

A

Public Relations

24
Q

The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services

A

Marketing

25
Q

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population

A

Economic Base

26
Q

What year did the Funeral Rule go into effect?

A

1984

27
Q

An individual that assumes the risks associated with a new venture start-up

A

Entrepreneur

28
Q

A group of potential customers that are recognized as possessing purchasing power and unsatisfied needs

A

Market

29
Q

Form of legal organization in which a business association made up of two or more people is formed for the purpose of carrying on as co-owners

A

Partnership

30
Q

A document that lists the major responsibilities and tasks of the job

A

Job Description

31
Q

A form of legal organization that is owned and operated by one person

A

Sole Proprietorship

32
Q

A legal form of organization whereby a legal entity is authorized by a state to operate a business under the entity’s charter or articles of incorporation

A

Corporation

33
Q

What is BFOQ (bona fide occupational qualification)?

A

A qualification that is absolutely necessary

34
Q

A management function which compares organization and individual performance with predetermined standards or expected results is known as:

A

Evaluating, Controlling

35
Q

Refers to those activities which encourages members of the organization to work toward the achievement of the company’s objectives

A

Directing

36
Q

The art of making the public aware of one’s products and/or services that are for sale

A

Advertising

37
Q

Who does the FTC work for?

A

Federal Government

38
Q

To create value in services purchased and to make your funeral home the choice over competitors

A

Educate

39
Q

Any funeral activity intended to create public awareness, generate new business, and retain present business

A

Marketing

40
Q

How many disclosures are there in the Statement of Goods and Services?

A

3

41
Q

Does the name of the funeral homeowner have to appear on the GPL?

A

Yes

42
Q

The name of the funeral home __________ appear on the GPL

A

Should?

43
Q

The wealth produced in or near a community that provides employment and income to the local population

A

Economic Base

44
Q

The statistical study of human populations with respect to their size, density, distribution, composition, and income

A

Demographics

45
Q

The upright portion above the base where the inscription is located

A

Tablet

46
Q

A subdivision of a cemetery which consists of several graves or interment spaces

A

Lot

47
Q

A subdivision of a cemetery containing several blocks

A

Section

Mortuary Management 2 (13 decks)

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