Exam 3 Study Guide Flashcards
The verification of a notary seal or government agency seal
Apostille
When the manager o a funeral establishment is able to provide oversight that inspires employees of the organization to perform in ways that achieve the company’s mission
Actuating
How many disclosures are required on a GPL?
6
The FTC permits funeral homes to reference state laws?
Yes
Today, if a pre-need contract is modified, does this trigger the rule?
Yes
What is a primary triggering event for giving a GPL?
A face to face meeting
A funeral home may offer funeral packages, as long as they are offered in addition to, not in place of, itemized prices?
Correct
“Charges are only for those items that you selected or that are required” is a:
If a funeral home provides direct cremation, the Amended Rule requires you to:
Offer alternative containers or wood boxes
A section of a cemetery with only flush to the ground markers
Memorial Park
What is the correct order in a cemetery?
Section Block, Lot, Graves
The statistical study of human populations with respect to their size and density, distribution, composition, and income is known as demographics?
Yes
Each GENERAL partner of a partnership has unlimited liability for the business debts?
Yes
True or False:
A container commonly used in international shipping or if a body is badly decomposed is called a Ziegler Case.
True
A combo unit is used for shipping _________________
non casketed remains
A monument which is erected to the memory of the dead, but containing no remains is a/an ____________
Cenotaph
Used for the permanent placing of cremated remains
Niche
Used to identify individual graves
Marker
An above ground structure for entombment
Mausoleum
A structure, room, or space in a mausoleum or other building containing niches
Columbarium
A building that houses a retort/cremation unit
Crematorium
A subdivision of a cemetery containing several lots
Block
Developing Public Presentations
Public Relations
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services
Marketing
Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population
Economic Base
What year did the Funeral Rule go into effect?
1984
An individual that assumes the risks associated with a new venture start-up
Entrepreneur
A group of potential customers that are recognized as possessing purchasing power and unsatisfied needs
Market
Form of legal organization in which a business association made up of two or more people is formed for the purpose of carrying on as co-owners
Partnership
A document that lists the major responsibilities and tasks of the job
Job Description
A form of legal organization that is owned and operated by one person
Sole Proprietorship
A legal form of organization whereby a legal entity is authorized by a state to operate a business under the entity’s charter or articles of incorporation
Corporation
What is BFOQ (bona fide occupational qualification)?
A qualification that is absolutely necessary
A management function which compares organization and individual performance with predetermined standards or expected results is known as:
Evaluating, Controlling
Refers to those activities which encourages members of the organization to work toward the achievement of the company’s objectives
Directing
The art of making the public aware of one’s products and/or services that are for sale
Advertising
Who does the FTC work for?
Federal Government
To create value in services purchased and to make your funeral home the choice over competitors
Educate
Any funeral activity intended to create public awareness, generate new business, and retain present business
Marketing
How many disclosures are there in the Statement of Goods and Services?
3
Does the name of the funeral homeowner have to appear on the GPL?
Yes
The name of the funeral home __________ appear on the GPL
Should?
The wealth produced in or near a community that provides employment and income to the local population
Economic Base
The statistical study of human populations with respect to their size, density, distribution, composition, and income
Demographics
The upright portion above the base where the inscription is located
Tablet
A subdivision of a cemetery which consists of several graves or interment spaces
Lot
A subdivision of a cemetery containing several blocks
Section
