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Mortuary Management 2 > Final Review > Flashcards

Final Review Flashcards

1
Q

Lightweight, economical, standard interior

A

20 gauge casket

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2
Q

What type of casket might excelsior be used in?

A

Cloth covered (basic)

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3
Q

What are the 3 types of transfer containers?

A

Air Tray
Ziegler Case
Combination Case

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4
Q

Latch closure is on what type of casket?

A

Gasketed casket

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5
Q

What are the metal casket finishes?

A

Brushed, Crinkled, Matte

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6
Q

What documents do you need for international shipping?

A

Apostille
Letter confirmation of no communicable diseases
Death Certificate copy
Burial Transit Permit
Official seal

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7
Q

What type of lighting is best to use in a selection room?

A

Indirect, Incandescent, Recessed

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8
Q

What is required by the FTC to give to the family?

A

GPL
Funeral Purchase Agreement
(? CPL)

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9
Q

How do we air seal a vault?

A

Lower dome over base

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10
Q

A part of the casket handle attached to the lug or arm and held by a casket bearer when moving and positioning a casket

A

Bar

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11
Q

What is the time limit for filing for the V.A. “Application for Burial Benefits”?

A

2 years after DOD or cremation/burial

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12
Q

Molding along the lowermost edge of the body panels

A

Base Molding

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13
Q

How do we define a state metal casket?

A

90 degree angle, vertical sides, parallel

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14
Q

Measures thickness of ferrous metals

A

Gauge

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15
Q

What are the type of non ferrous metals?

A

Bronze and Copper

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16
Q

Pricing method we must use on GPL
The method of price quotation by which each unit of goods and services is priced separately

A

Itemization

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17
Q

A tightly drawn casket interior style

A

Tailored

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18
Q

In an oversized casket, width is increased by __________ inches per __________

A

2
X

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19
Q

What are the casket interiors?

A

Satin, Crepe, Velvet

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20
Q

The number of times sales in a given price bracket occur over a fixed period of time

A

Sales Frequency

21
Q

What is the standard length of a wood casket?

A

6’3”

22
Q

What is the standard length of an adult metal casket?

A

6’6”

23
Q

What is the equation for the Merchandise Value Ratio

A

Whole sale Cost / Service and Merchandise = MVR

24
Q

Act for motivating people toward achieving goals

A

Management

25
Q

What is the formula for Consumer Value Index?

A

Wholesale Cost / Retail Price = CVI

26
Q

Group of customers that have unsatisfied needs

A

Market

27
Q

What is the name of the premium hardwood?

A

Mahogany

28
Q

Which wood is stained in a red hue

A

Cherry

29
Q

Wood that comes from cone bearing trees

A

Coniferous

30
Q

Finer quality than inexpensive base

A

Laminate

31
Q

A cap opening style in which the rim (ogee), crown, and pies are formed with a transverse cut in the cap, thereby forming a one piece lid for the casket

A

Full Couch

32
Q

Objectives changed as needed

A

Controlling

33
Q

A subdivision of a cemetery containing several lots

A

Block

34
Q

Ability to give good presentation

A

Product Knowledge

35
Q

Pricing method where markups will vary

A

Graduated Recovery

36
Q

A recess or space in a columbarium used for the permanent placing of cremated remains

A

Niche

37
Q

An object, usually of one piece, used to identify individual graves

A

Marker

38
Q

A cemetery or section of a cemetery with only flush to the ground type markers

A

Memorial Park

39
Q

An above ground structure or building containing crypts or vaults for entombment of caskets; may also include niches for cremated remains

A

Mausoleum

40
Q

A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains

A

Columbarium

41
Q

A physical object designed for the purpose of remembering an individual, event, or group

A

Memorial

42
Q

Main part of a monument. The upright portion above the base where the inscription is located

A

Die

43
Q

A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; derived from the latin word meaning “to remind”

A

Monument

44
Q

An inscription placed on a monument to commemorate the deeds or qualities of the deceased

A

Epitaph

45
Q

The lower or supporting part of a monument. In some monuments there may be a first, second, and third

A

Base

46
Q

Is the statement of goods and services required?

A

Yes

47
Q

A management function which compares organization and individual performance with predetermined standards or expected results is known as:

A

Evaluating / Controlling

48
Q

The statistical study of human populations with respect to their size and density, distribution, composition, and income is known as demographics?

A

Yes

Mortuary Management 2 (13 decks)

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