Global Mindset Competency

Question 1

global mindset

Answer 1

the ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views

Question 2

global rule

Answer 2

treat those from other cultures as they would like to be treated

Question 3

to develop a global mindset

Answer 3

appropriate knowledge, skills, and understanding
desire and motivation on the part of the employee to change
support from systems and management

Question 4

developing and promoting a global mindset

Answer 4

study and understand your own culture and how it relates to others
study and understand global business trends and forces
promote a global mindset within your organization

Question 5

4 power tools to create a global mindset and enhance the multicultural awareness of leaders and senior managers:

Answer 5

travel, teams, training, transfers

Question 6

strategic perspective

Answer 6

HR must be able to balance the priorities of headquarters and subsidiaries

Question 7

tactical perspective

Answer 7

the group must develop programs that can deliver measurable success and work in different cultural and sociopolitical contexts

Question 8

practical perspective

Answer 8

must consider certain day-to-day aspects of managing a workforce across borders and continents

Question 9

key global HR skills

Answer 9

develop the strategic view of the organization
develop the global organizational culture
secure and grow a safe and robust talent supply chain
use and adapt HR technology
develop meaningful metrics
develop policies and practices to manage risks

Question 10

culture

Answer 10

a set of beliefs, attitudes, values, and perspectives on how the world work

Question 11

cultural models

Answer 11

describe groups who share a specific set of beliefs, attitudes, values, and perspectives
group can refer to nations or geographical regions

Question 12

layers of culture

Answer 12

artifacts and products (outer layers, obvious features)
norms and values (middle, the culture’s shared and stated sense of acceptable behaviors)
basic assumptions (inner circle, the culture’s core beliefs about the world is and ought to be)

Question 13

culture vs climate

Answer 13

climate is distinct from culture
culture is the result of shared beliefs; climate may result from the actions of a few individuals or external forces
mistaking the climate and culture can result in organizations undertaking entire cultural changes to correct a disorder that does not exist

Question 14

cultural intelligence

Answer 14

the capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts

Question 15

3 aspects of cultural intelligence

Answer 15

cognitive
motivational
behavioral

Question 16

edward t. hall

high- and low- context cultures

Answer 16

context levels affects communications and relationships

high-context cultures - a statement’s meaning includes the verbal message and the non verbals and social and historic content attached to the statement - long standing, complex relationships

low-context cultures - a statement’s meaning is encoded in its work only - relationships have less history

Question 17

geert hofstede - 6 dimensions of culture

Answer 17

power distance (patter of distribution of power)
individualism/collectivism (degree to which individuals perceive themselves as members of a group)
uncertainty avoidance (level of tolerance of ambiguous, new, of changed situations)
masculine/feminine (degree to which a culture follows traditional gender characterizations)
long-term/short-term (long-term cultures focus on traditions and tend to resist change; short-term cultures are pragmatic and see the positive potential of change)
indulgence/restraint (gratification of individual desires)

Question 18

trompenaars and hampden-turner

7 cultural dilemmas

Answer 18

universal/particular (rules vs flexibility)
individual/communitarian (the good that drives decisions)
neutral/affective (expression of emotion)
specific/diffuse (public and private boundaries)
achieve/ascribed (source of merit)
sequential/synchronic (sense of time)
internal/external (individual control over one’s destiny)

Question 19

ethnocentralism

Answer 19

our way is the best way and we are not interested in other ways

Question 20

parochialism

Answer 20

there is only one way to solve a problem or reach a goal

Question 21

4 obstacles that HR may face in understanding multicultural organizations

Answer 21

ethnocentrism and parochialism
cultural stereotypes
cultural determinism
cultural relativism

Question 22

dilemma reconcilation

Answer 22

recognize
respect
reconcile
realize

Question 23

legal systems

Answer 23

civil law
common law (based on legal precedent)
religious law

Question 24

rule of law

Answer 24

no individual is beyond the reach of the law

Question 25

due process

Answer 25

laws are enforced only through accept, codified procedure, thus avoiding arbitrary treatment and abuse of power

Question 26

jurisdiction

Answer 26

the right of a legal body to exert judicial authority over a region

Question 27

conflict of laws

Answer 27

a situation in which the laws of two or more jurisdictions differ and may exert a different result on a legal case depending on which system is deemed to have jurisdiction

Question 28

forum or jurisdiction shopping

Answer 28

the practice of taking complaints to jurisdictions sympathetic to the complainant’s case

Question 29

levels of laws

Answer 29

national
subnational/regional
extraterritorial
supranational
international