Given a use case, identify which Salesforce Customer 360 product offerings could be used

Question 1

Helps companies accelerate their sales cycle by providing tools to manage leads, opportunities, businesses, and individuals they are working with.

Answer 1

Sales Cloud

Question 2

Enables customers to go beyond the rudimentary functionality of Opportunities Products & Quotes and allows them to sell complex sets of products.

Answer 2

CPQ & Billing

Question 3

Assists a business’s customer support team. It helps customers get in touch with a company via email support, live chat or phone, and then helps the customer agent find and process a resolution to the customer’s issue.

Answer 3

Service Cloud

Question 4

Features include: appointment scheduling, dispatching technology, territory management, as well as mobile app to help field service technicians.

Answer 4

Field Service

Question 5

Automates marketing across email, social media, mobile apps, SMS, websites, and more.

Answer 5

Marketing Cloud

Question 6

Allows you to message your colleagues directly or communicate with them via dedicated channels set up for a specific purpose.

Answer 6

Slack

Question 7

Helps you create various platforms for your customers, partners (or even employees!), to interact with your business.

Answer 7

Experience Cloud

Question 8

Allows you to use Salesforce data, as well as any data from external sources, to embed analytics within Salesforce.

Answer 8

CRM Analytics

Question 9

Allows you to create powerful customizations to standard Salesforce products like Sales Cloud & Service Cloud.

Answer 9

Salesforce Platform

Question 10

Allows you to store your data in public clouds such as AWS, Google Cloud, and Azure.

Answer 10

Hyperforce

Question 11

Allows you to deploy, manage, and scale modern Apps.

Answer 11

Heroku

Question 12

Has hundreds of-out-of-the box features that allow B2C and B2B retailers to create amazing online experiences for their shoppers.

Answer 12

Commerce Cloud

Question 13

Gives you the chance to easily connect to any system using a myriad of out-of-the-box connectors.

Answer 13

Mulesoft

Question 14

These solutions take Salesforce’s core CRM offering and create a specialized product more suited to specific industries.

Answer 14

Industry Cloud

Question 15

AI layer baked into almost every Salesforce Cloud

Answer 15

Einstein

Question 16

A product that enables you to deploy a version of Trailhead inside your own organization.

Answer 16

myTrailhead

Question 17

It provides powerful word processing and spreadsheet tools with collaboration in mind.

Answer 17

Quip

Question 18

was created off the back of the Coronavirus Pandemic to help companies and communities open back up safely.

Answer 18

work.com

Question 19

Allows you to take accountability for your companies carbon footprint.

Answer 19

Net Zero Cloud

Question 20

Helps companies put together safe in-person events.

Answer 20

Safety Cloud

Question 21

Create, sell, and manage your NFTs through the Salesforce platform, creating digital assets to help better engage your customer base.

Answer 21

NFT Cloud