Getting to know M&A Flashcards
Four Pillars of M&A and what they mean
Generosity
- never take advantage of a guest - give more than you receive
Professionalism
- be humble first, always - do your work exceptionally. Skill, talent, knowledge, hospitality
Fun
- we love what we do! Laugh a lot and don’t take yourself too seriously
Fail Fast
- as we strive to be the best we will make mistakes - learn from those mistakes with grace and move on
We are humble before anything. Why is this important?
Allow the guest experience and restaurant accolades to speak for themselves. No need to bad mouth our neighbors and fellow industry colleagues
What is the culture of swarming?
Showing the guest that every member of the team is engaged in their M&A experience
What is “bocuse”?
VIP for that night (ex. Birthday, anniversary)
What does it mean to provide service before systems?
Doing whatever it takes to wow out guest first and foremost
What is the definition of hospitality?
Having something done FOR you. The absence of hospitality is having something done TO you.
Why is it important to “always find a way to say yes”?
There is always a solution and way to exceed expectations
Who are the owners of M&A?
David Pisor, Jim Lasky, Danny Grant
Who is the executive chef and what is an important accolade of theirs?
Danny Grant, 2 Michelin star chef
Who is the general manager and chef de cuisine?
John Adams and Sean Currid
What is unique about the style of cooking at M&A?
Live fire on an open hearth
What are the types of wood we use?
Maple and ash
What is the name of Spanish oven used at M&A?
Josper
What is unique about this oven?
Coal burning hybrid of smoker and oven
What is unique about our seafood towers?
Fire roasted
What is the app/website used for company communication?
Slack
What is the app/website used for scheduling?
Ctuit
What platforms do we use for reservations?
Open Table, 7 Rooms
What is our POS (point of sales) system?
Micros
When did M&A open?
Chicago- Oct 2015
Scottsdale- Aug 2019
What is the address and phone number?
7135 E Camelback Rd Ste. 130 Scottsdale AZ 85251
480-400-8888
What are the hours?
Sunday-Thursday 5pm-10pm
Friday and Saturday 5pm-11pm
What do you do if a guest inquires about private dining?
Get a manager or Victoria Zimmerman if she is available
Where is the nearest ATM?
There is a Bank of American ATM in the D Elevator room of the waterfront (next to Press Coffee)
Do we offer valet and how much does it cost?
Yes, it is complimentary
