General Flashcards
ASF - Fuze Hot Topic Section
Need to add a FAQ section to Fuze to make it easier to find relevant Information.
What knowledge base tools do we have?
Eureka for GCO and Fuze for GSO
What is PAC
Property Assistance Coordinator
What is a renewals queue?
Its an outreach to a supplier each year from September to December for an extension of inventory
ESR
Expedia Special Rate
What is the intake around Cancelled Hotel Collect Bookings?
When a HC reservation is cancelled, the hotel may say they didnt recieve the notification and they may charge the guest. The only recorse is to dispute the charge with the CC Company. Other option is to refund the guest and charge hotel but we need a policy around this.
Whats the knowlege base for GCO
Eureka
When a HC booking is made, how long can a supplier see the CC info for?
72 hours only.
What problem do we have with Coupons issuance?
Guests on the Expedia POS have the option of creating a permanant account or they can skip the process and we supply a single use account. If we put coupons on the single use account, they are lost.
What happens if a HC supplier cancels a reservation but wants to re-instate it?
Currently, they cannot re-instate the reservation. There is an intake to add this functionallity to EPC.
Why does an agent assign a coupon to a single use ECOM account?
They do not at first glance know if the account is temporary or permanant. There are extra steps to go into the Account Overview.
What happens when a HC guest has a deposit and is being relocated
Agent currently has to call the hotel in order to reconcile the amount. There is an intake to add the ability to email the supplier for them to reconcile the account.
Intake regarding HCOM and email template
Currently HCOM guests are emailed from an Expedia.com alias which is crossbranded.
Gala Dinner Intake
Need to determine policy and refine policy for customer outreach when a mandatory fee is added or changed.. For changes over a certain dollar amount?
What is Navigator used for
Its the GCO version of SalesForce, but GSO uses it to issue a coupon for Expedia POS bookings and to manage HC bookings.
Intake PGI ROI Investigation
Investigation to understand if the value of the PGI dialer justifies the cost of the tool when used to outbound call guests that are within 3 days of stay
How do we manage Hotel Collect Bookings?
In Navigator
Intake SF fields for Wyndham relocations
Separate Wyndham relocations from relocation reasons and assign Wyndham as Corporate in cost absorbed by. May fall under guest and case page redesign.
ESR
Expedia Special Rate
ASYNCH or A-Synchronus bookings
Bookings within our local inventory Synchronus bookings are outside our inventory aka GDS
What is Margin?
Price minus cost
Which is higher? Price or Cost?
Price is higher than Cost
NSTAT
New Supplier Training Activity Tracking.
