2.12.2014 Flashcards
1
Q
What times do we, or can, we contact travelers?
A
Today’s Arrivals,
you can call the guest between 8:00 AM- Midnight where the guest is traveling to.
For all other guests,
you can call between 8:00 AM- 9:00 PM where the guest is located
2
Q
Flex Policy
A
Comes from MM when a natural disaster, civil unrest, etc. occurs and fees must be waved.
3
Q
How many types of bookings can you think of?
A
HC, EC, Venere, GDS, E, H,
4
Q
What must you have to service an E* booking
A
TPID and EAPID
5
Q
Whats the first step in locating an E* booking?
A
Locate in HIMS and obtain Travelers Name
6
Q
Whats the second step in locating an E* booking
A
In HIMS, use the guest name to search for the correct POS
