2014

Question 1

What is ADM

Answer 1

ADM is the backend for Venere

Question 2

What is HSTART

Answer 2

HSTART is the Venere extranet supplier facing tool. Migrating to EPC

Question 3

What is ASK Expedia?

Answer 3

Ask Expedia is an aggregate of all support aliases. Suppliers/partners/users can access AskExpedia for a one stop shop for support. Ask Expedia acts as a mail routing system to get the right questions to the right support aliases.

Question 4

What are the 2 voice platforms?

Answer 4

Avaya and BT

Question 5

What is Business Objects?

Answer 5

Report Service - SAP Allows agents to find reservations for a specific hotel or city. Also reports for EDW, Finance, Agent Workflow Metrics, Cust OPS, etc….

Question 6

What is CCAT

Answer 6

Provides a view into WEX

Question 7

What is EPC

Answer 7

Expedia Partner Central - Supplier facing tools or features on Expedia Partner Central and may also be used on the legacy Hotel Extranet or Everest Admin tools. Issues Salesforce Tickets.

Question 8

What is EPC Bulk Update?

Answer 8

Provides hoteliers with an easy way to manage inventory updates for large date ranges at once. The bulk update tool will set a single field value across multiple dates.

Question 9

How can a supplier access EPC Bulk Update

Answer 9

Accessed via EPC Portal or Admin Tools

Question 10

DAB

Answer 10

Difference Absorbed by Field

Question 11

Who is EVC used for?

Answer 11

EVC is for the original hotel booking for EC bookings

Question 12

Who is WEX used for?

Answer 12

Second hotel that the guest is relo’d to