G5: Communication in workplace Flashcards
1
Q
refers to all the ways a company and
its representatives communicate.
A
Organizational Communication
2
Q
- How subordinates communicate to superiors or someone of higher rank.
A
Upward Communication
3
Q
- It is used to limit the number of people communicating directly with the top executive.
A
Serial Communication
4
Q
bad news and complaints are seldom relayed
A
MUM (minimize unpleasant messages effect
5
Q
- Usually, an external consultant conducts an annual survey where employees are asked to rate their views on different factors regarding the work/workplace.
A
Attitude Surveys
6
Q
- A meeting between an outside consultant and current employees to gather opinions and/or suggestions.
A
Focus Groups
7
Q
An interview with a departing employee.
A
Exit Interviews
8
Q
- Allows employees to communicate their thoughts with a sense of anonymity.
A
Suggestion Boxes
9
Q
- Having third-party individuals (e.g., liaison or ombudsperson) who handle employee complaints and suggestions and then collaborate directly with management to resolve issues.
A
Third-Party, Facilitators
10
Q
- Communication of superiors to subordinates or management to employees.
A
Downward Communication
11
Q
- Its main use is to communicate non-work-related information.
A
Bulletin Boards
12
Q
- The place for posting important changes in policy or procedure.
A
Policy Manuals
13
Q
- Designed to boost employee morale.
A
Newsletters
14
Q
- Organization-wide versions of the Internet.
A
Intranets
15
Q
- Sharing business information among staff, managers, and customers.
A
Business Communication
16
Q
- One of the most common methods and has the advantage of providing detailed information quickly to many people.
A
Memos or Memorandum
17
Q
- Connects one caller to another.
A
Telephone Calls
18
Q
- Are primarily used to ask questions and exchange general and/or timely information.
A
Email and Voicemail
19
Q
Is transmitted through the grapevine. Communication is
often distorted.
A
Informal Communication
20
Q
- Primarily focuses on individuals.
- The content lacks significance to those gossiping.
- Serves to entertain and provide social information.
A
Gossip
21
Q
- Can be about individuals or other topics.
- Contains information significant to the lives of those communicating it.
- Serves the function of helping to make sense of ambiguous
information and of helping manage potential threats
A
rumor