Funeral Service Management and Merchandising Vocabulary Flashcards
An environmentally safe casket which is designed for encasing dead human remains for cremation.
Cremation Casket
A service commemorating the deceased with the body present.
Funeral Ceremony
A casket having ends in the shape of a half circle.
Elliptic
A non-movable casket handle.
Stationary Bar
Any item or service of merchandise described to a purchaser as these. Any item obtained from a third party and paid for by the funeral provider on the purchaser’s behalf. May include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honoria; flowers; musicians or singers; nurses; obituary notices; gratuities and death certificates.
Cash Advanced Items (Cash Accommodation, Cash Disbursement)
A component part of the casket interior which is inside the head portion of the cap; no distinction is made between this and the foot panel in full couch caskets.
Head Panel
The miscellaneous items provided or used to complement the services of a funeral director, i.e. register books, acknowledgement cards, memorial folders/programs, religious paraphernalia, flag case, etc.
Sundry Items
A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel.
Cove (Roll, Puffing)
Thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run in the same direction.
Plywood
The top most part of the casket shell, including the ogee, crown, pie, and header.
Cap (Lid)
A casket having eight angles or corners and therefore has eight sides or body panels.
Octagon
Interior cloth or material which covers the mattress or bedding of the casket.
Mattress Cover
A small headstone, usually of one piece, used to identify individual graves.
Marker
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
Fold (Gimp)
A thin crinkled cloth of silk, rayon, cotton, or wool.
Crepe
The aesthetic covering for the foot cap or inner foot panel of the casket.
Overlay (Overthrow, Throw)
A subdivision in a cemetery containing several blocks.
Section
Functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot of the full couch casket.
Inner Panels
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service.
Visitation (Calling Hours, Visiting Hours)
A type of cemetery monument in which the die is wider than it is tall.
Horizontal Tablet
A synthetic or natural organic material shaped when soft and then hardened.
Plastic
A small headstone which is set with its top even with the surrounding terrain.
Flush Marker
Three or four caskets utilized to educate the selecting party regarding the elements of the casket construction.
Demonstration Group (Educational Group)
A screw type fastener.
Threaded Fastener
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.
Combination Case
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relationship to the terrain.
Slant Marker
The part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer.
Bar
The value that occurs most frequently in a group of numbers.
Mode
A material consisting of extremely fine filaments of glass embedded in various resins.
Fiberglass
A device upon which two or three caskets are placed, one on top of the other for display or storage.
Casket Rack
An outer enclosure which offers protection from the earth load but without protection from the elements.
Grave Liner
A type of semi-luster or semi-gloss casket finish that is smooth with well defined fine lines or striations.
Satin Finish
Pressed paper in sheet form; used in casket construction as a backing (upholstery) material.
Masselin
A wheeled collapsible support for the casket, used in the funeral home, church, or home.
Church Truck
The relationship between the wholesale cost of the merchandise and the total cost (both service and merchandise) to the consumer.
Merchandise Value Ratio (MVR)
A division of the total into four intervals, each one representing one-fourth of the total.
Quartile
A casket constructed from many different species of wood (ex: poplar, cottonwood); sometimes referred to as ____ or willow; the component parts of a single casket will not necessarily be constructed of the same species of wood.
Salix (Selected Hardwood)
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket.
Sectional (Concrete Sectional)
Use of portions of caskets (1/2, 1/4, 1/8) om the selection room v. full sized caskets.
Fractional Display
A physical object that is erected for the purpose of remembering.
Memorial
The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process.
Direct Selection Room Procedure
Wood that has been shredded into spaghetti like strings.
Excelsior (Wood Wool)
Molten bronze poured into a mold and allowed to cool.
Cast Bronze
Compose the sides and ends of the casket shell.
Body Panels
A container for cremated remains; a vase with a foot or pedestal.
Urn
The upper and lower limits of a series of numbers.
Range
A rigid container which is designed for the encasement of human remains and lined with fabric (FTC); a case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture; any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains.
Casket
The handles, ornamental fixtures and their fittings that are attached to the casket shell.
Hardware
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets.
Crinkled Finish
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket.
Apron
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person.
Crypt
A ceremony commemorating the deceased without the body present.
Memorial Service
The finish created when base metal is coated by another metal via an electrolytic process; it is identified when used in casket construction by the term “deposit” as in ‘copper deposit’.
Plated Finish
An outer enclosure which offers protection from the earth load as well as possessing sealing qualities.
Vault
A movable casket handle with a hinged arm.
Swing Bar
A subdivision of a cemetery containing several lots.
Block
A type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument.
Bench
A textile weave in which threads are crossed over one another to give an appearance of diagonal lines.
Twill Weave
A section in a cemetery set aside for the scattering of the ashes of cremated human remains.
Scattering Garden
A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance.
Polymer
A heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side; woven cloth with a suede-like appearance with a nap of less than 1/8th inch.
Doeskin (Moleskin)
A casket design in which the body panels display the shape of an urn.
Urnside
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains.
Columbarium
The sum of a group of numbers divided by the number of units.
Average (Mean)
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top.
Lawncrypt
A disposition of human remains by cremation without formal viewing, visitation or ceremony with the body present.
Direct Cremation
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle.
Combination Unit
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold.
Cast Hardware
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
Gimp (Fold)
That portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining.
Hinge Cover (Hinge Skirt)
The wedge shaped portion of the cap (lid) at each end of the crown.
Fishtail (Pie)
An outer enclosure utilized for the protection of casketed remains during transportation.
Transfer Container
A casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles; A casket body style with the body sides at a 90 degree angle to the bottom.
State Casket (Vertical Side Square)
A gasketed container which can be used as an insert into a casket or a separate shipping container.
Ziegler Case (Metal Case)
The percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise.
Consumer Value Index (CVI)
A substance composed of two or more metals.
Alloy
A recess or space in a columbarium used for the permanent placing of cremated remains.
Niche
The top of an air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above.
Dome
