Funeral Service Management and Merchandising Vocabulary Flashcards
1
Q
An environmentally safe casket which is designed for encasing dead human remains for cremation.
A
Cremation Casket
2
Q
A service commemorating the deceased with the body present.
A
Funeral Ceremony
3
Q
A casket having ends in the shape of a half circle.
A
Elliptic
4
Q
A non-movable casket handle.
A
Stationary Bar
5
Q
Any item or service of merchandise described to a purchaser as these. Any item obtained from a third party and paid for by the funeral provider on the purchaser’s behalf. May include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honoria; flowers; musicians or singers; nurses; obituary notices; gratuities and death certificates.
A
Cash Advanced Items (Cash Accommodation, Cash Disbursement)
6
Q
A component part of the casket interior which is inside the head portion of the cap; no distinction is made between this and the foot panel in full couch caskets.
A
Head Panel
7
Q
The miscellaneous items provided or used to complement the services of a funeral director, i.e. register books, acknowledgement cards, memorial folders/programs, religious paraphernalia, flag case, etc.
A
Sundry Items
8
Q
A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel.
A
Cove (Roll, Puffing)
9
Q
Thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run in the same direction.
A
Plywood
10
Q
The top most part of the casket shell, including the ogee, crown, pie, and header.
A
Cap (Lid)
11
Q
A casket having eight angles or corners and therefore has eight sides or body panels.
A
Octagon
12
Q
Interior cloth or material which covers the mattress or bedding of the casket.
A
Mattress Cover
13
Q
A small headstone, usually of one piece, used to identify individual graves.
A
Marker
14
Q
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
A
Fold (Gimp)
15
Q
A thin crinkled cloth of silk, rayon, cotton, or wool.
A
Crepe
16
Q
The aesthetic covering for the foot cap or inner foot panel of the casket.
A
Overlay (Overthrow, Throw)
17
Q
A subdivision in a cemetery containing several blocks.
A
Section
18
Q
Functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot of the full couch casket.
A
Inner Panels
19
Q
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service.
A
Visitation (Calling Hours, Visiting Hours)
20
Q
A type of cemetery monument in which the die is wider than it is tall.
A
Horizontal Tablet
21
Q
A synthetic or natural organic material shaped when soft and then hardened.
A
Plastic
22
Q
A small headstone which is set with its top even with the surrounding terrain.
A
Flush Marker
23
Q
Three or four caskets utilized to educate the selecting party regarding the elements of the casket construction.
A
Demonstration Group (Educational Group)
24
Q
A screw type fastener.
A
Threaded Fastener
25
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.
Combination Case
26
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relationship to the terrain.
Slant Marker
27
The part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer.
Bar
28
The value that occurs most frequently in a group of numbers.
Mode
29
A material consisting of extremely fine filaments of glass embedded in various resins.
Fiberglass
30
A device upon which two or three caskets are placed, one on top of the other for display or storage.
Casket Rack
31
An outer enclosure which offers protection from the earth load but without protection from the elements.
Grave Liner
32
A type of semi-luster or semi-gloss casket finish that is smooth with well defined fine lines or striations.
Satin Finish
33
Pressed paper in sheet form; used in casket construction as a backing (upholstery) material.
Masselin
34
A wheeled collapsible support for the casket, used in the funeral home, church, or home.
Church Truck
35
The relationship between the wholesale cost of the merchandise and the total cost (both service and merchandise) to the consumer.
Merchandise Value Ratio (MVR)
36
A division of the total into four intervals, each one representing one-fourth of the total.
Quartile
37
A casket constructed from many different species of wood (ex: poplar, cottonwood); sometimes referred to as ____ or willow; the component parts of a single casket will not necessarily be constructed of the same species of wood.
Salix (Selected Hardwood)
38
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket.
Sectional (Concrete Sectional)
39
Use of portions of caskets (1/2, 1/4, 1/8) om the selection room v. full sized caskets.
Fractional Display
40
A physical object that is erected for the purpose of remembering.
Memorial
41
The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process.
Direct Selection Room Procedure
42
Wood that has been shredded into spaghetti like strings.
Excelsior (Wood Wool)
43
Molten bronze poured into a mold and allowed to cool.
Cast Bronze
44
Compose the sides and ends of the casket shell.
Body Panels
45
A container for cremated remains; a vase with a foot or pedestal.
Urn
46
The upper and lower limits of a series of numbers.
Range
47
A rigid container which is designed for the encasement of human remains and lined with fabric (FTC); a case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture; any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains.
Casket
48
The handles, ornamental fixtures and their fittings that are attached to the casket shell.
Hardware
49
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets.
Crinkled Finish
50
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket.
Apron
51
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person.
Crypt
52
A ceremony commemorating the deceased without the body present.
Memorial Service
53
The finish created when base metal is coated by another metal via an electrolytic process; it is identified when used in casket construction by the term "deposit" as in 'copper deposit'.
Plated Finish
54
An outer enclosure which offers protection from the earth load as well as possessing sealing qualities.
Vault
55
A movable casket handle with a hinged arm.
Swing Bar
56
A subdivision of a cemetery containing several lots.
Block
57
A type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument.
Bench
58
A textile weave in which threads are crossed over one another to give an appearance of diagonal lines.
Twill Weave
59
A section in a cemetery set aside for the scattering of the ashes of cremated human remains.
Scattering Garden
60
A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance.
Polymer
61
A heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side; woven cloth with a suede-like appearance with a nap of less than 1/8th inch.
Doeskin (Moleskin)
62
A casket design in which the body panels display the shape of an urn.
Urnside
63
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains.
Columbarium
64
The sum of a group of numbers divided by the number of units.
Average (Mean)
65
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top.
Lawncrypt
66
A disposition of human remains by cremation without formal viewing, visitation or ceremony with the body present.
Direct Cremation
67
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle.
Combination Unit
68
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold.
Cast Hardware
69
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
Gimp (Fold)
70
That portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining.
Hinge Cover (Hinge Skirt)
71
The wedge shaped portion of the cap (lid) at each end of the crown.
Fishtail (Pie)
72
An outer enclosure utilized for the protection of casketed remains during transportation.
Transfer Container
73
A casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles; A casket body style with the body sides at a 90 degree angle to the bottom.
State Casket (Vertical Side Square)
74
A gasketed container which can be used as an insert into a casket or a separate shipping container.
Ziegler Case (Metal Case)
75
The percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise.
Consumer Value Index (CVI)
76
A substance composed of two or more metals.
Alloy
77
A recess or space in a columbarium used for the permanent placing of cremated remains.
Niche
78
The top of an air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above.
Dome
79
A casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two-piece lid for the casket.
Perfection Half Couch
80
A method of price quotation showing separately the price of the service to be rendered and the price of the casket.
Bi-Unit Pricing
81
A casket which is sold for the purpose of interring or entombing with the dead human remains.
Burial Casket
82
A method of price quotation in which one price includes both service and casket.
Unit Pricing
83
A pricing method where the mark-up varies.
Graduated Recovery
84
A monument erected to the memory of the dead, with the dead human body not present.
Cenotaph
85
The amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered.
Quantity Discount
86
A measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness.
Gauge
87
The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process.
Indirect Selection Room Procedure
88
A surface made smooth and glossy usually by friction; brought to a highly developed, finished, or refined state; burnished.
Polished Finish
89
A casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece.
Perfection Full Couch
90
A return of a portion of a payment.
Rebate
91
A low luster finish.
Semi-Gloss Finish
92
A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose.
Rental Casket
93
The part of the casket handle that is attached to the casket body.
Ear (Lug)
94
The purchasing, pricing, display, and sale or merchandise.
Merchandising
95
Steel that has been coated with zinc for increased resistance to rust.
Galvanized
96
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket.
Priest Casket (Slip Panel, Slip Top)
97
A fabric woven to look like linen used as a casket lining material.
Linen Weave
98
A main part of a monument, the upright portion above the base where the inscription is located.
Die (Tablet)
99
A sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the 'indentations' are in the paint and appear as the paint dries; usually found on inexpensive caskets.
Hammertone Finish
100
A subdivision of a cemetery which consists of several grave and interment spaces.
Lot
101
A finish used on casket exteriors that is free of gloss; dull lusterless surface; no shine or glass.
Flat Finish (Matte Finish)
102
A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process.
Shirred Interior
103
Created by gluing a tin layer of wood of superior value or excellent grain to an inferior wood.
Wood Veneer
104
A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish.
Broadcloth
105
A removable metal unit that is placed inside a wooden casket shell or provide protective qualities.
Casket Liner
106
The amount of illumination produced by a source of one candle at a distance of one foot.
Foot Candle
107
The portion of the casket upon which the deceased human remains are placed.
Bed
108
Particles of wood bonded together with waterproof glue; the different types are distinguished by the size and shape of the particles of wood used.
Composition Board (Particle Board, Pressed Board, Fiberboard, Hardboard)
109
The horizontal portion of the top of the body molding (body ledge) where the gasket is placed on gasketed caskets.
Body Ledge Flange (Body Molding Flange)
110
The illumination resulting from the glowing of a heated filament.
Incandescent Lighting
111
The portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value.
Extendover
112
Component part of the cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity at the point of the transverse cut.
Bridge (Header, Cap Filler)
113
That portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom.
Body
114
An area of ground set aside and dedicated for the final disposition of dead human bodies.
Cemetery
115
A ceremony or ritual, religious or otherwise, conducted at the grave.
Graveside Service
116
Illumination directly shining on an object.
Direct Lighting
117
A molding along the uppermost edge of the body panels.
Body Ledge (Top Body Molding)
118
The component parts of the casket comprised of the cap (lid) and body of the casket.
Shell
119
An excavation in the earth as a place for interment.
Grave
120
A method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault.
Air Seal
121
The ornament with raised work; to raise relief from the surface; material having designs raised above the surface.
Embossed
122
A metal alloy consisting mainly of iron and carbon; used in caskets it is low in carbon which keeps it soft (mild) and malleable; commercially this contains carbon in an amount up to 1.7% as an essential alloying constituent.
Steel
123
A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death.
Pouch
124
Copper metal rolled into sheets.
Wrought Copper
125
Reflected illumination of an object.
Indirect Lighting
126
A range of derivative wood products which are manufactured by binding together wood stands, particles, fibers or veneers with adhesives to form composite materials. Sometimes referred to as composite wood or manufactured wood products.
Engineered Wood
127
The decorative or ornamental part of the casket handle that covers the exposed ends of the bar.
Tip
128
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing) material.
Crushed Interior
129
A small headstone, set above ground, with a slightly slanting top.
Bevel Top Marker
130
Method used by management to establish the selling price for services and merchandise.
Price Determination
131
A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value.
Median
132
A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault.
Double Seal
133
A pricing method which groups together selected services and/or merchandise.
Package Pricing
134
Any light, easily cut wood; cone bearing or coniferous.
Softwood
135
The method of price quotation by which each unit of service and/or merchandise is priced separately.
Itemization
136
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel.
Cap Panel (Panel)
137
The number of times sales in a given price bracket occur over a fixed period of time.
Sales Frequency
138
A fabric made from flax, noted for its strength, coolness, and luster.
Linen
139
An outer enclosure consisting of a body and a one or two piece lid.
Grave Box
140
The part of the casket handle that attaches the bar to the lug (ear).
Arm
141
Placing caskets in the selection room in their order of increasing or decreasing value.
Consecutive Method
142
Bronze metal rolled into sheets.
Wrought Bronze
143
A fabric of silk, cotton, and possible rayon, with a nap.
Velvet
144
A single handle in which the lug, arm, and bar are combined in one unit.
Bail Handle
145
An "S" shaped molding that is a component part of the casket cap.
Ogee (Rim)
146
A component part of the casket interior which is inside the foot portion of the cap.
Foot Panel
147
Molding along the lowermost edge of the body panels.
Base Molding
148
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%.
Bronze
149
The wood extending from the center or pith to the sapwood; the cells which no longer participate in the life processes of the tree. It may be infiltrated with resins, and other materials which usually make it darker and more decay resistant.
Heartwood
150
A contained used to hold a dead human body which is constructed out of a type of cardboard, which is made with a series of alternate folds and ridges.
Corrugated Container
151
The turned under edge or horizontal portion of the header.
Header Flange
152
The stand or support upon which a casket rests in the selection room.
Casket Stand (Casket Standard)
153
A type of cemetery monument in which the die is taller than it is wide.
Vertical Tablet
154
An unornamented casket made of wood which does not have a fixed interior lining.
Unfinished Wood Box
155
A casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee).
Single Hinged Panel
156
A method of molding plastic by injecting molten plastic into a die.
Plastic Extrusion Molding
157
The layers of wood next to the bark, usually lighter in color that are actively involved in the life processes of the tree. Under most cases, it is not essentially weaker or stronger than its counterpart.
Sapwood
158
A casket shell design in which the sides and ends of the casket body flare out from the bottom to the top; a casket shell design that is narrower and shorter at the bottom than at the opening of the top.
Flaring Square
159
A transfer container consisting of a wooden tray with a cardboard covering for the casket.
Air Tray
160
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket.
Concrete Sectional (Sectional)
161
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange (top body molding flange).
Ogee Flange (Rim Flange)
162
To give to an agent to be cared for or sold.
Consignment
163
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials.
Alternative Container
164
Airtight; impervious to external influence; completely sealed by fusion or soldering.
Hermetically Sealed
165
Material which drapes the inside perimeter of the body of the casket.
Body Lining
166
A combination of a tailored interior with one or more styles of interior, for effect.
Semi-Tailored Finish
167
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process.
Copper Deposit
168
The lower, or supporting part of a monument. In some monuments, there may be a first, second, and third of these.
Base
169
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press.
Stamped Hardware
170
A reduction of the price given for payment of an account within the time limits established by the sales contract.
Cash Discount
171
A disposition of human remains by burial without formal viewing, visitation or ceremony with the body present, except for a graveside service.
Immediate Burial
172
Any metal formed from iron (steel or stainless steel).
Ferrous Metal
173
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust.
Stainless Steel
174
Any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners.
Outer Burial Container
175
A price determination method whereby the casket cost is multiplied by a constant factor.
Fixed Multiple (Straight Line)
176
A building containing crypts or vaults for entombment; an above ground structure for burial.
Mausoleum
177
A malleable, ductile, metallic element having a characteristic reddish brown color.
Copper
178
Method by which prices are explained to the consumer (example, itemized GPL required by FTC but package pricing allowed).
Price Quotation
179
The illumination produced by a tubular electric discharge lamp; the florescence of phosphors coating the inside of a tube.
Fluorescent Lighting
180
A cemetery or section of a cemetery with only flush to the ground markers.
Memorial Park
181
Any metal which is not formed from iron.
Non-Ferrous Metal
182
A woven cloth with a nap exceeding 1/8th inch.
Plush
183
A tightly drawn form of casket interior style.
Tailored Interior
184
A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; from the Latin word meaning to remind.
Monument
185
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage and biscuit are the two most common types used in caskets.
Tufted Interior
186
The uppermost part of the cap, extending from rim to rim; everything above the rim.
Crown (Swell)
187
An inscription placed on a monument to commemorate the deeds or qualities of the departed.
Epitaph
188
A fabric woven to create a smooth lustrous face and dull back.
Satin
189
A method of closure that utilizes an epoxy compound in conjunction with tongue-in-groove construction at the top edge and the lid of the vault.
Top Seal
190
Bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained.
Brushed Finish
191
The difference between merchandise cost and selling price.
Markup
192
An optional part of the hardware that is attached to the four corners of the body panel.
Corner
193
Made by uniting superimposed layers of different materials.
Laminates
194
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise.
Functional Pricing
195
Found in cup top gasketed caskets; an integral part of the foot panel header on gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot caps.
Gasket Channel
196
A case or receptacle for dead human remains which is anthropoidal in shape.
Coffin
197
A product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree; the casket shell has no components formed from wood by-products;
Solid Wood
