Funeral Service Management Flashcards
The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel and financial management.
Funeral Service Management
The achievement of economical, orderly and adequate distribution of products and services.
Marketing Management
Planning, organizing, activating and controlling of office work.
Office Management
A field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force.
Personnel Management
The effecient utilization and adequate regulation of all revenue, expenditures and capital rights.
Financial Management
- With clients, the families he serves
- With the community public, the consumer at large
- With professional associates, peers, both inter professional and intra professional
Three Basic Areas of the Funeral Director as a Care-Taking Professional
A distinct process consisting of planning, organizing, actuating and controlling performed to accomplish established objectives.
Management
- Planning
- Organizing
- Actuating (Directing)
- Controlling (Evaluating)
The Four Functions of Management
The methodology in thinking out acts and/or purposes prior to the actual implementation.
- Mission statement
- Goals
- Objectives
Planning
- What is the need?
- What courses of action should be adopted or followed?
Considerations of Planning
- Location: potential, zoning, etc.
- Land and physical facilities
- Financial needs and their attainment
- Equipment
- Personnel
- Policies of the firm
Inclusions of Planning
Describes the purpose of the organization. Typically Speaks to:
- Reason the organization exists
- Products and services offered
- Clientele served
- Nature and geographical marketing territory of the business.
- Areas of specialization
Mission Statement (Planning)
Broad statements about what an organization wants to achieve- broad general with no set time period.
Goals
Specific statements of ends, the achievement of which is to be copleted in a specific time period.
Objectives
To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole.
Organizing
- Who should do what work?
- Where should action take place or how tasks are to be accomplished?
Considerations of Organizing
- Personnel training
- Clerical work- establishing records, accounting system, etc.
- Financial expenditures, budgeting priorities
- Clear flow of authority- chain of command
Inclusions of Organizing
To incite to action, to initiate a process.
Actuating (Directing)
Why and how should personnel perform their respective tasks?
Considerations of Actuating
- Delegation of authority and responsibilities- communication
- Public relations
- Motivation of personnel
- Leadership
- Social, ethical and professional conduct- Image
Inclusions of Actuating
To exercise restraint of or direction over.
Controlling (Evaluating)
Are the actions being performed when, where and how in accordance with plans?
Considerations of Controlling (Evaluating)
- Financial- time use, fixed and variable costs, break even charts
- Quality of care and service, asking, listening, follow up questsionnaires, reports from families.
- Evaluating progress- historical review, comparison, use of ratios.
- Price structure re-evaluation- sales frequency charts, earnings reports, median sale.
- Accounts receivable
Inclusions of Controlling
Fulfilling the needs of clients and the community public incurred by death.
Primary Objective of Funeral Service Management
Insuring that funds are available for meeting expenses, for providing a reasonable return on investment and for capital improvements.
- Capital
- Commercial enterprise
Secondary Objective of Funeral Service Management
The net value of an owner’s financial interest in a business enterprise.
Capital
A business firm that obtains income through the buying and selling of goods.
Commercial Enterprise
Ineffective management of capital, personnel and other resources
Deterrent to Attaining Objectives
May hinder meeting the needs of clients and the community even in the short run.
Mismanagement of Personnel
In the long run prevents attainment of the secondary objectives and hense, the primary objective of needs fulfillment.
Financial Mismanagement
