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ServiceNow - Application Portfolio Management (APM) > Fundamentals > Flashcards

Fundamentals Flashcards

1
Q

What is an expression of what a business does and can do?

A

Business Capability

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2
Q

What is software used by business users to perform a business function?

A

Business Application

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3
Q

What is a logical representation of a deployed application stack?

A

Application Service

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4
Q

What is a configuration item that displays information in an organized form?

A

Information Object

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5
Q

What is the new domain included in CSDM 4.0?

A

Build

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6
Q

What are the four levels in the APM Maturity Model?

A
  1. Applications Under Management
  2. Basic Rationalization
  3. Advanced Rationalization
  4. Continuously Optimized Portfolio
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7
Q

What level in the APM Maturity Mode is concerned with the following:

-The application lifecycle process is defined
-IT & business ownership are established
-Applications are categorized

A

Level 1

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8
Q

What level of the APM Maturity Mode is concerned with the following?

-Metadata is input manually
-Category based optimization takes place
-Coarse optimization of data is achieved

A

Level 2

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9
Q

What level of the APM Maturity Mode is concerned with the following:

-Broadly sourced metadata is implemented
-Multi-objective rationalization becomes possible
-Business and IT demands are integrated

A

Level 3

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10
Q

What level of the APM Maturity Mode is characterized by the following:

-More in-depth data analyses and trends may play a role
-Tightly integrated Demand processes are implemented
-Regularly evolving criteria and use cases are utilized

A

Level 4

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11
Q

What are the steps in the APM rationalization process?

A
  1. Identify
  2. Measure
  3. Evaluate
  4. Decide
  5. Take Action
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12
Q

During which phase in the APM Rationalization Process would you capture an inventory of all applications and the underlying technology platform they use?

A

Identify

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13
Q

During which phase in the APM Rationalization Process would you measure the cost, risk, user satisfaction, etc. of your applications?

A

Measure

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14
Q

During which phase in the APM Rationalization Process would you consider strategic value, functional fit, risk, etc.?

A

Evaluate

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15
Q

During which phase in the APM Rationalization Process have tou completed the analysis and are ready to propose appropriate actions to transform the “current state” to the desired “future state” using Transitional Architecture(s)?

A

Decide

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16
Q

During which phase in the APM Rationalization Process do you have a detailed analysis of a set of target applications?

A

Take Action

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17
Q

What is the systematic approach to overseeing the development, deployment, and maintenance of technology with an organization?

A

Technology management

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18
Q

What involves making strategic decisions about which technologies to invest in, how to allocate resources, and how to ensure that technology aligns with business goals?

A

Technology management

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19
Q

What are two key components of technology management?

A

Technology Portfolio Management
Technology Reference Model

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20
Q

What is the structured process for managing an organization’s collection of technologies, often referred to as its technology portfolio?

A

Technology Portfolio Management (TPM)

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21
Q

What is the framework that provides a common language and structure for categorizing and organizing technologies with an organization?

A

Technology Reference Model

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22
Q

What role do you need in order to access the Application 360 and Analyze dashboards?

A

APM Analyst

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23
Q

What ServiceNow feature does APM integrate with to allow APM users to register new business applications?

A

Service Catalog

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24
Q

Which relationship type should be used in order to relate a business application to a business capability?

A

Provided by::Provides

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25
Q

What is Application Portfolio Management (APM)?

A

A framework for managing enterprise business applications and software-based services.

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26
Q

An APM system uses _______________ and a _________________ for generating reports about the value of each application and the health of the IT infrastructure as a whole.

A

indicators, scoring profile

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27
Q

What is the guiding framework the project team should use to design the APM architecture?

A

Common Services Data Model (CSDM)

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28
Q

CSDM introduces the _____________________, which is a key connection point between business applications and other entities in the ServiceNow platform.

A

Application Service entity

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29
Q

What Domain bridges the gap between Design & Manage Technical Services domains?

A

Build

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30
Q

The new Build Domain in CSDM includes a table for what component?

A

Software Development Lifecycle (SDLC)

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31
Q

What domain gives visibility to logical development details of applications utilized by the business?

A

Build

32
Q

T/F: ServiceNow DevOps product is required to use the SDLC table.

A

False

33
Q

Application Portfolio Management provides key capabilities to prioritize investments in an application portfolio based on data such as: (Select all that apply)

a) Risk
b) Feasibility
c) Value
d) Strategy
e) Costs

A

ACE

34
Q

Which of these is not a usage for Application Portfolio Management?

a) Maintain and support multiple applications in an environment
b) Reduce event noise, increases value from existing tools, helps IT understand the root cause, and improves service availability.
c) Identify technical gaps in supporting business services
d) Visualize risk and navigate significant environment changes

A

B

35
Q

Who takes a company’s business strategy and defines an IT systems architecture to support that strategy?

A

Enterprise Architect

36
Q

There is no single repository of applications. Applications are tracked in multiple spreadsheets. What’s the solution?

A

A single centralized system stores the applications inventory and all related data.

37
Q

There is no single definition of an application. For example - is SAP an application? What’s the solution?

A

APM provides an unambiguous definition of a business application.

38
Q

The business value provided by an application is too subjective. What’s the solution?

A

Arrive at the business value created by an application using data points (objective assessment).

39
Q

There are too many business applications in the enterprise. What’s the solution?

A

Use the objective assessments to rationalize your application portfolio. Decide which applications to retire, replace, or invest in.

40
Q

There is pressure to cut down the IT application budgets.

A

With APM, you can create programs to track application rationalization efforts.

41
Q

What level in the APM Maturity Model is concerned with having applications under management in a trustworthy single system of record?

a) Level 1
b) Level 2
c) Level 3
d) Level 4

A

A

42
Q

What level in the APM Maturity Model allows for basic rationalization, where human input and manual analysis is leveraged to create simple goals?

a) Level 1
b) Level 2
c) Level 3
d) Level 4

A

B

43
Q

What level in the APM Maturity Model leverages the power of the ServiceNow platform, utilizing built-in associations and relationships to create more powerful analysis?

a) Level 1
b) Level 2
c) Level 3
d) Level 4

A

C

44
Q

What level in the APM Maturity Model is characterized as being where users reach continuous improvement mode?

a) Level 1
b) Level 2
c) Level 3
d) Level 4

A

D

45
Q

What involves evaluating, selecting, prioritizing, and overseeing various technologies to align them with business objectives?

A

Technology Portfolio Management

46
Q

What are the key steps in Technology Portfolio Management?

A
  1. Technology Identification and Assessment
  2. Prioritization and Selection
  3. Resource Allocation
  4. Implementation and Integration
  5. Monitoring and Evaluation
  6. Portfolio Optimization
47
Q

What key step in Technology Portfolio Management is this?

Identify the range of technologies available and assess their potential benefits and risks. This involves considering factors such as functionality, cost, scalability, and compatibility with existing systems.

A

Technology Identification and Assessment

48
Q

What key step in Technology Portfolio Management is this?

Allocate resources, including budget, personnel, and time, to support the selected technologies. This involves balancing short-term needs with long-term strategic goals.

A

Resource Allocation

49
Q

What key step in Technology Portfolio Management is this?

Evaluate the technologies based on their strategic importance and potential impact on the organization. Prioritize those that offer the most value and align with business goals.

A

Prioritization and Selection

50
Q

What key step in Technology Portfolio Management is this?

Plan and execute the deployment of selected technologies, ensuring they integrate smoothly with existing systems and processes.

A

Implementation and Integration

51
Q

What key step in Technology Portfolio Management is this?

Continuously monitor the performance and impact of technologies within the portfolio. This includes tracking key performance indicators (KPIs) and making adjustments as needed.

A

Monitoring and Evaluation

52
Q

What key step in Technology Portfolio Management is this?

Periodically review the technology portfolio to ensure it remains aligned with changing business priorities. This may involve retiring outdated technologies or adopting new ones.

A

Portfolio Optimization

53
Q

What are the key components in the Technology Reference Model?

A

Architectural Layers
Standards and Guidelines
Technology Taxonomy
Interoperability and Integration

54
Q

What key component in the Technology Reference Model is this referring to?

TRM typically divides technologies into layers based on their functions. For example, it may include layers for hardware, software, data, and communication.

A

Architectural Layers

55
Q

What key component in the Technology Reference Model is this referring to?

TRM defines standards and guidelines for each layer to ensure consistency and compatibility among technologies. This includes protocols, interfaces, and best practices.

A

Standards and Guidelines

56
Q

What key component in the Technology Reference Model is this referring to?

It categorizes technologies based on their characteristics and usage. This helps in classifying and organizing the technology portfolio.

A

Technology Taxonomy

57
Q

What key component in the Technology Reference Model is this referring to?

TRM provides guidance on how technologies from different layers can work together and be integrated to create a cohesive technological ecosystem.

A

Interoperability and Integration

58
Q

What are the benefits to Technology Reference Model (TRM)?

A

Standardization
Risk Mitigation
Cost Efficiency
Alignment with Business Goals

59
Q

What problems can be solved by the ServiceNow APM application? Select all that apply.

a) Employees using applications incorrectly
b) Pressure to cut down the IT application budget
c) Too many business applications to track
d) No single repository of applications
e) Business value provided by an application is too subjective
f) Too many employees with personal computers

A

BCDE

60
Q

Which type of stakeholder is responsible for taking an organizations business strategy and defining an IT systems architecture to support that strategy?

a) IT Leadership
b) Enterprise Architect
c) IT Operations
d) Application Owners

A

B

61
Q

What framework is the APM Portal aligned to?

a) FEAF (Federal Enterprise Architecture Framework)
b) Zachman Framework
c) Gartner’s Enterprise Architecture Framework
d) The Open Group Architecture Framework (TOGAF)

A

D

62
Q

What four levels is TOGAF modeled at?

A

Business
Application
Data
Technology

63
Q

What portal acts as a starting point to understanding IT from a business point of view? This portal is used to capture enterprise strategies, business unit strategies, goals and capabilities.

A

Business Planning Portal

64
Q

What relationship is used with a Business Capability?

A

Provides (Child)…

Provided by::Provides

65
Q

What relationship is used with an Application Service?

A

Consumes (Parent)…

Consumes::Consumed by

66
Q

What relationship is used with an Information Object?

A

Uses::Used by

67
Q

What relationship is used with a Business Application?

A

Interfaced by::Interfaces

68
Q

What plugin is required to access the dashboard at Application Portfolio Management > Application Portfolio Analysis

A

Performance Analytics - Content Pack - Application Portfolio Management (com.snc.pa.apm)

69
Q

Where do you access the Application Assessment dashboard?

A

Application Portfolio Management > Application Portfolio Analysis > Dashboard

70
Q

What dashboard provides an overview of reports on the performance of business applications, including trends and indicators over different fiscal periods?

A

Application Assessment dashboard

71
Q

What dashboard provides several standard reports to help visualize your application portfolio inventory?

A

Enterprise Architecture Workspace dashboard

Workspaces > Enterprise Architecture Workspace

72
Q

Which role do you need in order to access the Application 360 and Analyze dashboards?

a) APM User
b) APM Admin
c) APM Analyst
d) Sys Admin

A

C - APM Analyst (sn_apm.apm_analyst)

73
Q

What plugins are required to export report to Microsoft Powerpoint?

A

Export to PowerPoint for Application Portfolio Management plugin (com.snc.apm_ppt_export)

Export to PowerPoint (com.snc.sn_ppt_export)

74
Q

What ServiceNow feature does APM integrate with to allow APM users to register new business applications?

a) Service Catalog
b) Incident Management
c) Project & Portfolio Management
d) Discovery

A

A

75
Q

Which relationship type should be used in order to relate a business application to a business capability?

a) Provided by::Provides
b) Consumes::Consumed by
c) Uses::Used by
d) None of the above

A

A

76
Q
A

ServiceNow - Application Portfolio Management (APM) (7 decks)

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