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ServiceNow - Application Portfolio Management (APM) > Bonus > Flashcards

Bonus Flashcards

1
Q

What is the system name of the Business Application table?

A. [cmdb_ci_business_app]
B. [apm_ci_business_app]
C. [sn_apm_business_app]
D. [cmdb_business_app]

A

A

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2
Q

What does the Load Application Indicators and Compute Application Score job do?

A. Generates scores for all indicators and business applications across selected profiles
B. Generates scores for selected indicators and selected applications across all profiles
C. Generates scores for all indicators and business applications across all profiles
D. Generates scores for all indicators and selected applications across all profiles

A

C

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3
Q

Which of the following are levels in the APM Maturity Model? (Choose four.)

A. Applications Under Management
B. Basic Rationalization
C. Intermediate Rationalization
D. Continuously Optimized Portfolio
E. Applications Managed
F. Advanced Rationalization

A

ABDF

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4
Q

Which plugin provides ATF test cases and test suites that can be run on APM?

A. Application Portfolio Management - ATF Tests [com.snc.apm.atf]

B. ATF Testing for Application Portfolio Management [com.snc.apm.atf]

C. Application Portfolio Management - ATF Content Pack [com.snc.apm.atf]

D. ATF Plugin - Application Portfolio Management [com.snc.apm.atf]

A

A

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5
Q

The Retail Exchange Company has all of their applications in a single system of record and ownership has been established. Which level of the maturity model are they in right now?

A. Level 1: Applications Under Management

B. Level 2: Basic Rationalization

C. Level 3: Advanced Rationalization

D. Level 4: Continuously Optimized Portfolio

A

A

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6
Q

The capability map provides a hierarchical view of the business capabilities in an organization. How many levels does the capability hierarchy support in its series?

A. 7
B. 8
C. 10
D. 6

A

D

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7
Q

What definition best describes Level 1 of the APM Maturity Model?

A. Under management: All applications under management in a single system of record.

B. Basic rationalization: Leverage human input and manual analysis to create simple goals.

C. Advanced rationalization: Utilize built-in associations to create more powerful analysis.

D. Continuously Optimize Portfolio: Utilize regularly evolving criteria and use cases.

A

A

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8
Q

Which configurations and process steps are associated with APM Maturity Level 3? (Choose three.)

A. Application Inventory

B. TPM

C. Business Capabilities

D. Information Portfolio

E. Demand

F. Application Services

H. Integration with ITSM

I. Application Cost Model

A

BDI

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9
Q

What is the system name of the Data Certification Plugin?

A. [com.snc.certification_v1]
B. [com.snc.datacert]
C. [com.snc.certification_v2]
D. [com.snc.data_certification]

A

C

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10
Q

Why would Enterprise architects be interested in APM outcomes? (Choose two.)

A. View business capabilities supported by applications

B. Understand the landscape of technology standards and lifecycle plans

C. Understand incident counts by application

D. Understand what software licenses need to be reclaimed

A

AB

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11
Q

An organization with a Level 1 Maturity is working towards having all applications under management in a single system of record. Which step in the Guided Setup is first?

A. Application Classification

B. Application Documentation

C. Technology Portfolio Management

D. Reports and Dashboards

A

A

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12
Q

What problems can be solved by the ServiceNow APM application? Select all that apply.

A. Pressure to cut down the IT application budget

B. Too many business applications to track

C. No single repository of applications

D. Business value provided by an application is too subjective

E. Employees installing personal software on work computers

F. Too many employees with personal computers

A

ABCD

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13
Q

What information does Hardware Asset Management provide to support decisions about business applications and application services??

A. Software Lifecycle
B. Business Capability
C. Application Capability
D. Hardware Lifecycle

A

D

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14
Q

What are the three segments of the Business Application Costing Model? (Choose three.)

A. Business Units
B. Manufacturers
C. Business Applications
D. Business Processes
E. IT Shared Services

A

ACE

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15
Q

What is the overall score range that a business application could have?

A. 1 through 100
B. 1 through 10
C. 1 through 10000
D. 1 through 1000

A

B

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16
Q

Which portal is the best data source to capture strategies, goals, and capabilities?

A. Assessment Indicator Portal

B. The Application Portfolio Management Portal

C. The Application Navigator

D. Business Planning Portal

A

D

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17
Q

Which configurations and process steps are associated with APM Maturity Level 2? (Choose four.)

A. Application Inventory
B. Application Indicators
C. Business Capabilities
D. Demand
E. Data Certification
F. Application Services
H. Integrations with ITSM
I. Application Cost Model

A

BCDH

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18
Q

Weather World is just getting started with APM, how will they use the CSDM? Select all that apply.

A. They will utilize the Application Service entity as a key connection to business applications.

B. They will utilize the CSDM for details such as CIs and relationships.

C. They will utilize the CSDM to migrate their business applications into ServiceNow.

D. They will utilize the CSDM to track software and hardware assets.

A

AB

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19
Q

Which relationship type should be used in order to relate a business application to a business capability?

A. Depends on: Used by

B. Used: Used by

C. Provided by::Provides

D. Depends on: Used by

A

C

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20
Q

What definition best describes Level 2 of the APM Maturity Model?

A. Under management: All applications under management in a single system of record.

B. Basic rationalization: Leverage human input and manual analysis to create simple goals.

C. Advanced rationalization: Utilize built-in associations to create more powerful analysis.

D. Continuously Optimize Portfolio: Utilize regularly evolving criteria and use cases.

A

B

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21
Q

Which dashboards provide a decision-making approach to APM by identifying which business applications require focus and attention? Select all that apply.

A. Application 360

B. Analyze

C. Application Indicators

D. Application Scores

A

AB

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22
Q

What customer stakeholder group would be interested in knowing the business value and health of applications?

A. ITSM Manager

B. Application Owners

C. IT Operations

D. Enterprise Architects

A

B

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23
Q

The Technology Portfolio Management (TPM) process consists of managing ___ (Choose all that apply.)

A. Hardware Models

B. Software Models

C. Hardware Lifecycles

B. Software Lifecycles

A

ABCD

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24
Q

What is the value of managing applications using ServiceNow?

A. Allows automation of retiring applications

B. Provides application owners insight to release counts

C. Allows data collection and visualization without manual effort

D. Provides top down strategic alignment in the PMO

A

C

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25
Q

Where does APM reside within ServiceNow?

A. IT Service Management (ITSM)

B. IT Operations Management (ITOM)

C. Strategic Portfolio Management (SPM)

D. Governance, Risk, and Compliance (GRC)

A

C

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26
Q

What are the different types of sources used in indicator scores? Select all that apply.

A. Assessments
B. Custom Scripts
C. Query Conditions
D. Performance Analytics

A

ABCD

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27
Q

Software model, hardware model, and their respective data is provided automatically when what which applications are implemented?

A. Hardware Asset Management Professional

B. Technology Reference Model Professional

C. Software Asset Management Profesional

D. Service Mapping Professional

A

AC

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28
Q

What are the main navigation starting points in APM? (Choose three.)

A. Application Portfolio Management Portal

B. Application Portfolio Management Dashboard

C. Technology Portfolio Management

D. Business Planning Portal

A

ABD

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29
Q

What are the business problems that customers are trying to resolve by utilizing Application Portfolio Management (APM)? (Choose two.)

A. Identify redundancies and decrease budgetary costs

B. Reduce the number of governance controls

C. Maintain relationships with Product Vendors

D. Gain a comprehensive understanding of business applications in the organization

A

AD

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30
Q

Which type of stakeholder is responsible for taking an organizations business strategy and defining an IT systems architecture to support that strategy?

A. IT Leadership

B. Application Owners

C. IT Operations

D. Enterprise Architect

A

D

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31
Q

Without a Premium Performance Analytics license, you cannot create new indicators or collect data older than…?

A. 30 days
B. 90 days
C. 120 days
D. 180 days

A

D

32
Q

What field represents the lowest level in the business capability hierarchy?

A. Lowest Level
B. Leaf Node
C. Hierarchy
D. Parent

A

B

33
Q

Weather World expects their application owners to take accountability for their applications’ data integrity. What will they implement to ensure accurate data on their business applications?

A. Custom reports
B. Data policies
C. Corporate policies
D. Data certification schedule

A

D

34
Q

Which job will generate scores for all indicators and business applications across all profiles?

A. Business Application Certification Quarterly

B. Analyze PA scores and PA snapshot tables

C. Load Application Indicators and compute Application Scores

D. Load TPM Risk Parameters and compute Application Service Risks

A

C

35
Q

What definition best describes Level 3 of the APM Maturity Model?

A. Under management: All applications under management in a single system of record.

B. Basic rationalization: Leverage human input and manual analysis to create simple goals.

C. Advanced rationalization: Utilize built-in associations to create more powerful analysis.

D. Continuously Optimize Portfolio: Utilize regularly evolving criteria and use cases.

A

C

36
Q

When you approve a Retire a Business Application request and the system property sn_apm.retireBusinessApplicationTaskType is set to Project, which system property is a project template applied to?

A. sn_apm.retireBusinessAppProjectTemplate

B. sn_apm.retireBusinessProjectTemplate

C. sn_apm.retireBusinessApplicationProjectTemplate

D. sn_apm.retireBusinessProject

A

A

37
Q

When a business application request is approved, a record is created in the business application table. What is the state of the business application at this point?

A. Implementing
B. Retired
C. In Production
D. Pilot

A

A

38
Q

What are the stages of the APM rationalization process?

A. Measure, Evaluate, Decide, Take Action, Baseline

B. Identify, Measure, Evaluate, Decide, Take Action

C. Identify, Measure, Decide, Take Action, Communicate

D. Identify, Measure, Evaluate, Take Action, Certify

A

B

39
Q

Which of the following fields represents the granular licensable version of the software and is used to calculate the technology risk?

A. Ignore Technical Risk
B. Lifecycle Release
C. Lifecycle Model
D. Lifecycle Full Version

A

D

40
Q

Weather World has integrated APM with ITSM. Which of the following is recommended to associate to an incident?

A. Business Application
B. Business Capability
C. Application Service
D. Software

A

C

41
Q

Which configurations and process steps are associated with APM Maturity Level 2? (Choose four.)

A. Application Inventory
B. Application Indicators
C. Business Capabilities
D. Demand
E. Data Certification
F. Application Services
G. Integration with ITSM
H. Application Cost Model

A

BCDG

42
Q

Why does Weather World use the Information Object Attributes related list to add an information object to a business application as opposed to the CMDB relationship editor?

A. This is the only way to capture the type of operations performed by the business application.

B. This is the only way to associate the data domain.

C. This is the only way to capture the CRUD values.

A

C

43
Q

From the bottom-up, what ServiceNow application supports the first layer of CI inventory?

A. Discovery
B. Software Asset Management
C. APM
D. Service Mapping

A

A

44
Q

Hardware and Software models can be automatically mapped to application services if ___ is implemented… (Choose three.)

A. Discovery
B. Hardware Asset Management
C. Service Mapping
D. Software Asset Management

A

ACD

45
Q

Which configuration and process steps are associated with APM Maturity Level 1? (Choose four.)

A. Application Inventory
B. Categorization
C. Business Capabilities
D. TPM
E. Data Certification
F. Application Services
G. Demand
H. Application Roadmap

A

ABEF

46
Q

APM interfaces with Software Asset Management to pull this application data: (Choose three.)

A. Product Classification
B. Hardware Asset Lifecycle
C. Lifecycle Data
D. Software Model Data
E. Vendor Procurement

A

ACD

47
Q

Which role is required to access the Application Landscape dashboard?

A. sn_apm.apm_admin
B. sn_apm.ap_analyst
C. sn_apm.apm_user
D. business_planner

A

C

48
Q

Which role do you need in order to access the Application 360 and Analyze dashboards?

A. APM User
B. APM Analyst
C. APM Admin
D. Sys Admin

A

B

49
Q

Which attributes can be used to categorize business applications? (Choose four.)

A. Application Family
B. Application Name
C. Application Score
D. Portfolio
E. Business Unit
F. Category

A

ADEF

50
Q

Once business applications are loaded with the critical attributes populated, which dashboard can be utilized in order to provide an overview of the application inventory?

A. PMO dashboard

B. Application Landscape dashboard

C. Technology portfolio management dashboard

D. Financial Analyst dashboard

A

B

51
Q

What is the guiding framework that a project team should use when designing the APM architecture?

A. Common Services Data Model (CSDM)

B. Design Implementation Outcomes (DIO)

C. Project Management Professional (PMP)

D. Information Technology Infrastructure Library (ITIL)

A

A

52
Q

What key components of ServiceNow does APM leverage? (Choose three.)

A. Discovery
B. Service Mapping
C. Service Catalog
D. HR
E. Application Services

A

ABE

53
Q

What role will is needed to view application indicator scores?

A. sn_apm.apm_read
B. sn_apm.apm_user
C. sn_apm.apm_analyst
D. sn_apm.apm_admin

A

C

54
Q

What definition best describes Level 4 of the APM Maturity Model?

A. Under management: All applications under management in a single system of record.

B. Basic rationalization: Leverage human input and manual analysis to create simple goals.

C. Advanced rationalization: Utilize built-in associations to create more powerful analysis.

D. Continuously Optimize Portfolio: Utilize regularly evolving criteria and use cases.

A

D

55
Q

Stephen discovers that his customer is looking to achieve Basic Rationalization including application scoring. What APM maturity level does this align to?

A. Level 1
B. Level 2
C. Level 3
D. Level 4

A

B

56
Q

When you approve a retire a Business Application request, which system property determines whether a project or a demand is created?

A. sn_apm.retireBusinessApplication

B. sn_apm.businessApplication

C. sn_apm.retire

D. sn_apm.retireBusinessApplicationTaskType

A

D

57
Q

What kind of users would implement and maintain Application Portfolio Management?

A. Sales representatives
B. Enterprise architects
C. Project Manager
D. Customers

A

B

58
Q

What is the name of the basic plugin for the APM application?

A. Application Portfolio Management

B. Business Planner

C. Financial Management for APM

D. Application Portfolio Management - ATF Tests

A

A

59
Q
A
60
Q

What is the overall score range that a business application could have?

A. 1 through 10
B. 1 through 100
C. 1 through 1000
D. 1 through 10000

A

A

61
Q

What role will be assigned to the APM Owners group?

A. sn_apm.apm_read
B. sn_apm.apm_user
C. sn_apm.ap_analyst
D. sn_apm.apm_admin

A

B

62
Q

What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

A. Costs it takes to maintain an application.

B. Application’s age.

C. Compliance to regulations and organizational standards.

D. One or more use rights assigned to a specific device or user.

A

AB

63
Q

Which of the following represents an instance of a business application?

A. Software Model
B. Application Service
C. Software Model
D. Portfolio

A

B

64
Q

What links the application service to the underlying technologies?

A. Application Service Software Model

B. Application Management Model

C. Inventory Management

D. Application Category

A

A

65
Q

Which PA plugin is required for the Application Landscape dashboard?

A. Performance Analytics – Content Pack – Application Portfolio Management [com.snc.pa.apm]

B. Performance Analytics – Content Pack – Application Portfolio Management and Change Management [com.snc.pa.apm.change_request]

C. Performance Analytics – Content Pack – Application Portfolio Management and Problem Management [com.snc.pa.apm.problem]

D. Performance Analytics – Content Pack – Application Portfolio Management [com.snc.pa.apm.landscape]

A

A

66
Q

During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

A. sn_apm.apm_admin

B. sn_apm.apm_chart_admin

C. sys admin

D. sn_apm.apm_ user

A

A

67
Q

Which process step is associated with APM Maturity Level 4?

A. Application Inventory

B. TPM

C. Business Capabilities

D. Information Portfolio

E. Application Roadmap

F. Application Services

H. Integration with ITSM

I. Application Cost Model

A

E

68
Q

What ServiceNow feature does APM integrate with to allow APM users to register new business applications?

A. Incident Management

B. Project & Portfolio Management

C. Discovery

D. Service Catalog

A

D

69
Q

Select the specific stakeholder group that would be interested in technical debt and application rationalization.

A. Enterprise Architects

B. IT Operations

C. Application Owners

D. IT Leadership

A

D

70
Q

Identify three steps when completing APM’s Guided Setup. (Choose three.)

A. Application Assessment

B. Application Documentation

C. Technology Portfolio Management

D. Reports and Dashboards

A

ACD

71
Q

What are two plugins that must be activated by ServiceNow personnel and do not appear in the System Definition > Plugins list in your instance? (Choose two.)

A. com.snc.apm.business_planner

B. com.snc.pa.apm.change_request

C. com.snc.sp_workbench_widgets

D. com.snc.pa.apm

A

AC

72
Q

The Technology Lifecycle module provides a drill-down view of business application, followed by the application service followed, followed by __… (Chose two.)

A. CMDB Model Lifecycles

B. Software model lifecycles

C. Hardware model lifecycles

D. Asset model Lifecycles

A

B,C

73
Q
A
74
Q
A
75
Q

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio. Why would a customer want to utilize information from ServiceNow Service Mapping? (Choose two.)

A. Identify your customer’s applications’ underlying technologies.
B. Identify your customer’s application services.
C. Produce a horizontal picture of a customer’s business applications.
D. Create an application inventory.
A

AB

76
Q

What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)

A. Information Portfolio
B. Service Portfolio
C. Catalog Portfolio
D. Application Portfolio
E. Business Portfolio
F. Technology Portfolio
A

ADEF

ServiceNow - Application Portfolio Management (APM) (7 decks)

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