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ServiceNow - Application Portfolio Management (APM) > Basic Rationalization > Flashcards

Basic Rationalization Flashcards

1
Q

What are the five stages in the Rationalization process?

A
  1. Identify
  2. Measure
  3. Evaluate
  4. Decide
  5. Take Action
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2
Q

What are used to calculate the business application score?

A

Indicator scores

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3
Q

How is an Indicator Score calculated?

A

Normalized value * weightage

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4
Q

T/F: For the Normalized Value, the lower the value, the better the business application is performing.

A

False - The higher the value, the better the business application is performing.

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5
Q

What is the SUM of all the indicator scores for a business application for a fiscal period?

A

The application score

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6
Q

Where do you navigate to in order to see all of the application scores?

A

Application Ratings > Application Scores

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7
Q

How do you manually generate scores for a specific indicator for a given fiscal period?

A

Navigate to the indicator and use the menu bar to select ‘Regenerate indicator score’.

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8
Q

How many levels does the Capability Hierarchy support?

a) 5
b) 6
c) 7
d) 10

A

b) 6

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9
Q

What represents the lowest level in a capability hierarchy series?

A

Leaf Node

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10
Q

What is used to build the hierarchy among Business Capabilities?

A

Parent field

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11
Q

What is used to update the capability record including its hierarchy ID and the leaf node?

A

‘Update Capability Level and hierarchy ID’ action

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12
Q

T/F: To use a manually entered hierarchy ID, update the system property use_business_capability_custom_hierarchy_id to ‘False’

A

False - It needs to be true

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13
Q

What relationship type should be used when relating a Business Application to a Business Capability?

A

provided by::provides

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14
Q

What is a pictorial representation of the capability based planning with capabilities shown in a hierarchy?

A

Capability Map

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15
Q

What are the three base system capability indicators?

A

People
Process
Technology

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16
Q

To get the cloud assessment option in the Application Portfolio Management, you must install which application?

A

Application Portfolio Management Cloud Assessment

17
Q

What represent the different strategic goals for a business application?

A

Demand Actions

18
Q

How are Demand Actions categorized?

A

Invest
Replace
Retire

19
Q

What table are Demand Actions stored in?

A

[apm_idea_action]

20
Q

T/F: Demands can be associated to MULTIPLE business applications and business capabilities.

A

True

21
Q

What dashboard provides a view of business applications and their respective scores grouped by category? This dashboard contains a configurable list view with several filtering capabilities.

A

Analyze

22
Q

What dashboard provides a Workload tab that contains a widget for number of new incidents as well as a workload trend?

A

Application 360

23
Q

What dashboard provides an Overview tab that contains an overall application score widget and an application indicator score widget?

A

Application 360

24
Q

What are the different types of sources used in indicator scores? Select all that apply.

a) Assessments
b) Custom Scripts
c) Query Conditions
d) Performance Analytics

A

ABCD

25
Q

What field represents the lowest level in the business capability hierarchy?

a) Lowest Level
b) Leaf Node
c) Hierarchy ID
d) Parent

A

b) Leaf Node

26
Q

T/F: You can associate multiple business capabilities to a single demand.

A

True

27
Q

Weather World has integrated APM with ITSM. Which of the following is recommended to associate to an incident?

a) Business Application
b) Business Capability
c) Application Service
d) Software

A

c) Application Service

28
Q

Which dashboards provide a decision-making approach to APM by identifying which business applications require focus and attention? Select all that apply.

a) Application 360
b) Analyze
c) Application Indicators
d) Application Scores

A

AB

29
Q

What is the system name of the Data Certification Plugin?

A. [com.snc.certification_v1]
B. [com.snc.datacert]
C. [com.snc.certification_v2]
D. [com.snc.data_certification]

A

C

ServiceNow - Application Portfolio Management (APM) (7 decks)

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