Fundamentals Flashcards
1
Q
“M”
MOREPIES
A
Minimal encouragers
2
Q
“O”
MOREPIES
A
Opening ended questions
3
Q
“R”
MOREPIES
A
Reflecting / Mirroring
4
Q
“E”
MOREPIES
A
Emotional Labelling
5
Q
“P”
MOREPIES
A
Paraphrasing
6
Q
“I”
MOREPIES
A
“I” messages
7
Q
“E”
MOREPIES
A
Effective Pauses / Silence
8
Q
“S”
MOREPIES
A
Summary
9
Q
Behaviour Change Stairway
A
- Active Listening
- Empathy
- Rapport
- Influence
- Behaviour change
10
Q
What are 4 main positions and responsibilities of a PNT cell?
A
- Primary Negotiator:
Communicates with the subject - Secondary Negotiator:
Direct support to the Primary, Filters suggestions and FLYN’s from other PNT - Team Leader:
Manages on-scene PNT. Plans the negotiation and discusses tactics and demands with the Commander - Log Keeper:
Monitors the communications between Primary and subject. Maintains a log of communications
11
Q
What are additional positions in a PNT cell
A
Situation Boards:
- maintains all information under headings for each aspect
PNT Capability Advisor / Co-ordinator:
- Provides advise in major high risk/protracted negotiations
Liaison - Tactical / Family etc:
- Conducts interviews with possible TPI’s to assess suitability.
- Interviews released hostages
- Collects intelligence
12
Q
What are the elements for a successful negotiation?
A
- The subject must want to live
- A threat of force by the authorities:
- Available
- Vulnerable
- Willingness on the part of authorities to use force - Must be contained
- Communications between subject and authorities
- A negotiator who indicates a willingness to help
- Time (negotiations must not be rushed)
13
Q
Elements of personal communication: Percentages of communication
A
7% - Spoke words
38% - Voice and tone
55% - Body language
