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Food Prep Domain I > Functions Of Mgmt > Flashcards

Functions Of Mgmt Flashcards

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1
Q

What is a mission statement

A

The “reason for being” (philosophy or creed)

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2
Q

What are Principles

A

Guidelines for human conduct that have value

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3
Q

What is a needs assessment

A

Gathers data to shape strategies for accomplishing mission

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4
Q

What is interdependent planning

A

Only one person involved (usually boss)

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5
Q

What is associate planning

A

The leader and others are involved in planning

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6
Q

What is participative planning

A

A general outline is provided and employees fill in the details

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7
Q

What is removed planning

A

Employees make a complete plan and submit it to the manager for approval

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8
Q

What is a policy

A

General guidelines for decision-making

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9
Q

What is a procedure

A

Specify chronological order the steps necessary to achieve an objective or carry out a policy

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10
Q

What is disaster planning

A

Plan that covers employee responsibility in a disaster

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11
Q

What is time management

A

Way of establishing priorities on the basis of importance and urgency

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12
Q

What is Scheduling

A

Time frame and sequence of performance of activity

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13
Q

What is a formal organizational structure?

A

Used a framework established by top mgmt to describe the relationships of people. (Who supervises who)

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14
Q

What is informal organizational structure?

A

A network of personal and social relationships that arise as people work together

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15
Q

What is productivity

A

Relationship of output of goods/services vs input of resources

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16
Q

What is theory z productivity

A

Emphasis on manage and workers planning and working together

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17
Q

What is Maslows hierarchy of needs?

A

Based on the idea that human needs are dependent on what one already has and only unsatisfird needs influence behavior

Physiological - safety and security - social - esteem and status - self realization

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18
Q

What is McClelland known for

A

People with a high level of achievement have the following characteristics:

Take responsibility for solving probs
Take on difficult goals
Importance on feedback

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19
Q

Herzbergs theory of motivational factors:

A

Job satisfaction and motivation come from giving them greater responsibility

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20
Q

Herzbergs hygiene theory

A

Workers are more likely to be satisfied with marginal factors (pay benefits) if motivation factors are high

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21
Q

What is the autocratic method of leading

A

Leaders make decisions and announce them to subordinates (theory x )

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22
Q

What is the participative method of leadership

A

Leaders identify problems and enlist input before making the final decision (theory x)

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23
Q

What is the democratic way of leadership

A

Leaders ask subordinates to make decisions (theory y )

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24
Q

What is the blake mouton managerial grid

A

Managers use this grid to determine whether their values and feelings are task or people oriented

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25
Q

Frederick Taylor

A

Father of scientific management
Studied individual in terms of time and motion

Emphasis on expertise and efficacy
Identify one right way to complete a task
Matching worker to task
Motivation is money

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26
Q

Henry fayol

A

Management by function studied on major function

Developed mgmt principles : planning organizing leading coordinating and controlling
Created line staff organizational chart
Chain of command

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27
Q

Mary Parker follet

A

Believed people should work together for resolution

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28
Q

Elton mayo

A

Emphasized employee participation and needs (Hawthorne effect at Westinghouse in conditions of work environment )

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29
Q

Douglas mcgregor

A

Theory x and theory y

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30
Q

What’s theory x

A

Classic management: managers exert direct control over employees

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31
Q

What’s theory y

A

Human relations model that holds workers accountable

32
Q

Rensis likert

A

Participative mgmt - mgmt encourages and rewards employee participation results in higher productivity

33
Q

William ouchi

A

Theory z - emphasis on planning decision making loyalty between workers and employees

34
Q

Systems approach

A

Management views the organization as a unified system of interrelated parts operating as part of a larger external environment

35
Q

Subsystems are:

A

Parts that make up a whole

36
Q

What is synergy

A

The whole is greater than the sum

37
Q

What is an open system

A

System reacts with environment

38
Q

What is a closed system

A

The system does not interact with the environment

39
Q

What is a flow system

A

Input enters from the environment and undergoes transformation processes and output exits system

40
Q

What is the contingency approach

A

There is no one best way to manage every situation

41
Q

What is PERT in a contingency approach

A

Program evaluation and review technique. It uses a network analysis diagram to coordinate complex production processes

42
Q

What is the social security act 1935

A

Payments to retired employees 65 and older

If you take 62 you do not get full benefits (20-30% lower)

43
Q

What is old age survivors and disability insurance OASDI

A

Gives old age benefits after retirement in monthly payments

44
Q

What is the supplemental security income act

A

SSI support individuals with limited income and assets who are 65+ blind, or disabled

45
Q

Medicare act

A

Medical coverage for individuals 65+

46
Q

Unemployment insurance

A

Provides pay when separated but will not pay if quits without good cause, misconduct or in a labor dispute

47
Q

Workers compensation act

A

State regulated to provide pay and cover medical costs if hurt on the job

48
Q

National labor relations act

A

(Wagner act) pro labor act to not exploit workers and establish the right to organize

49
Q

Fair labor standards act

A

Enforced by the us dept of labor- purpose of raising minimum wage

50
Q

Labor management reporting and disclosure act

A

Protects union members from abuse by the union

51
Q

Equal pay ammendment

A

Equal pay for women and men

52
Q

Civil rights act

A

No discrimination based on race color or national region

53
Q

Occupational safety and health act

A

Sets safety standards enforced withOSHA covers firms with more than 11 employees

54
Q

Job training partnership act

A

Provides funds to state and federal agencies to train those who are hard to employ i.e. Those on wic

55
Q

Immigration reform and control act

A

Can only hire those legally allowed to work no illegal immigrants

56
Q

Family medical leave act

A

Gives 12 weeks leave

Good for birth of child
Placement of child in foster care or adoption
Care for spouse child or patient with serious health condition

57
Q

Job analysis

A

All aspects of job activities of the individuals who will be hired. All work to be done

58
Q

Job description

A

Description of job . Job evaluation and performance

59
Q

Job specifications

A

Minimum qualifications needed to perform job

60
Q

Staffing patterns

A

Established by mgmt to determine the appropriate number of employees presently employed and needed for further employment

61
Q

Measured standards

A

Define the quantitative content of tasks. Easier in production process

62
Q

Standard methodologies

A

Typical workload and times to accomplish components

63
Q

Constant workloads

A

Activities that are not directly associated with departmental output, regardless of volume

64
Q

Variable workload

A

Directly related to production

65
Q

Interviewing process

A 
Pre-interview 
Opening
Questioning 
Closing 
Post interview
66
Q

Privacy act

A

Individuals have the right to review records of any private business

67
Q

Collective bargaining

A

Negotiation between representatives of mgmt and employees about employment wages and hours etc

68
Q

Union shop

A

Anyone can be hired but must join the union

69
Q

Open shop

A

Employees are not required to join union

70
Q

Closed shop

A

Employees must join union before hired

71
Q

Agency shop

A

Service fee is paid to the union for representation

72
Q

Yellow dog contract

A

Employees sign a contract with management not to join a union

73
Q

EAP

A

Employee assistance program help employees with personal problems

74
Q

Incremental budget

A

Based on existing budget with a fixed percentage added to each category to cover inflation or projecting change for the following year based on expected changes

75
Q

Performance budget

A

Gives priority and additional funding to functions that exceed income generation projections, have high productivity, or that meet other performance related variables

76
Q

Zero based budget

A

Created each year without extensions of current activity costs

Food Prep Domain I (6 decks)

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