Functions of Management

Question 1

Management is…

Answer 1

The art of combining resources of an organisation with the aim of achieving the goals and objectives of the organisation

Question 2

Directing is the process where…

Answer 2

the managers instruct, guide and oversee the performance of the workers to achieve predetermined goals.

Question 3

Delegating is…

Answer 3

the assignment of any responsibility or authority to another person to carry out specific activities

Question 4

Controlling includes:

Answer 4

• Varifying whether everything conforms with the plans adopted, instructions issued and principles established
• Monitoring employees’ activities to determine whether or not they are achieving the goals assigned to them

Question 5

Coordinating includes:

Answer 5

• The synchronization of the efforts of group members to provide unity of action in the pursuit of common goals
• Ensuring the work of all departments is brought together to achieve the overall objectives of the business

Question 6

Planning is…

Answer 6

Setting objectives, targets, formulating a plan to accomplish something

Question 7

Organising includes:

Answer 7

• Defining and grouping the activities of a process and establishing the authority and relationship among them
• Getting the right resources to the right place at the right time in the right quantities

Question 8

Motivating involves:

Answer 8

• Promoting productivity in their employees
• Encouraging the workers to do their best or to achieve their goals

Question 9

What is management’s responsibility to the owners and shareholders?

Answer 9

To manage the organisation efficiently to create profits and surpluses

Question 10

What is management’s responsibility to the employees?

Answer 10

To give clear direction and maintain good communication and relationships

Question 11

What is management’s responsibility to society?

Answer 11

To ensure that the organisation is socially responsible by listening to the views of different groups and creating local jobs

Question 12

What is management’s responsibility to the customers?

Answer 12

To create a system that finds out what customers want, provide their wants and make sure all complaints are acknowledged

Question 13

What is management’s responsibility to the government?

Answer 13

To make sure government rules and laws are abided by and that taxes are paid on time