Conflict and Motivation Flashcards
What is Conflict?
Conflict is a serious disagreement that can happen between co-workers and managers and employees in the workplace
List 5 sources of conflict
- Preferable treatment by management
- Poor working conditions
- Verbal abuse by management
- Unfair dismissal
- Job security issues
What is a Trade Union?
An organization of employees in an industry who come together to improve their wages and working conditions
List 4 functions of a trade union
- Represent individual members
- Political representation
- Ensure better working conditions and wages
- Support members
The methods used by the trade unions during conflicts are:
- Work-to-rule
- Sick-out
- Protesting
- Go slow
- Strikes
The methods used by employers during conflicts are:
- Union busting
- Lock out
- Refusal of negotiation
- Scab labor
- Dismiss workers
What is Collective Bargaining?
This is when the representative of the trade union negotiates their terms of agreement . It is a means to reach an agreement between managers and employers.
A Grievance is…
A complaint of a worker
Two reasons why a worker will complain are when…
Their health is threatened and when there is a violation of the collective agreement or work rules.
List the 5 steps of the Grievance Procedure.
- The employee discusses their complaint with their supervisor
- The employee will discuss the issue with the head of department
- The employee and the union rep. discuss the issue with top management
- The union rep. will seek conciliation or mediation from an independent body
- The matter is sent to arbitration and the employer and employees have to accept the judges’ final decision
What is Negotiation/Conciliation?
This is where a third party is brought in as a peacemaker to keep the conflicting parties calm and ensure the negotiation process is civil.
What is Mediation?
This is when a third party is brought in to facilitate communication and develop understanding between the two parties.
What is Arbitration?
This is when a third party is brought in to listen to the grievances and pass a final judgement by declaring a means of settlement which the two parties are legally bound to.
Besides money, other forms of motivation are…
- Recognition for a job well done
- Promotions
- Being named employee
- Allowing them to be creative
How can managers communicate with their employees?
They can encourage feedback by having regularly scheduled meetings to allow the workers to voice their concerns and views or have an open door policy
Some examples of adequate working conditions are:
- Ventilation
- Proper lighting
- Working bathrooms
One way management can facilitate fairness is by…
Developing equal opportunities for all employees regardless of gender or race
Managers must show compassion to their employees by…
Trying to understand each employee and their various issues
How can management practice good leadership?
They can guide their employees with fairness and compassion so that they will be trusted and respected by their employees.
What is Motivation?
Motivation is the willingness to complete a task that allows employees to have higher levels of job satisfaction and higher productivity.
Define what ‘Overtime Pay’ is.
This is compensation for the additional hours worked per day.
Explain what ‘Piece-Rate Pay’ is.
This is when the employees’ output determines what their compensation is.
What is Profit-Sharing?
This is where employees receive a percentage of the firm’s profit during a specific period in addition to their payment.
A ________ _________ creates a sense of belonging among employees
A team-oriented culture creates a sense of belonging among employees
How do promotions motivate employees?
It may motivate them to perform exceptionally well.
