FQA'S Flashcards
Are the Rings Real
Our rings are 100% real, made with naturally mined diamonds and authentic gold.All our rings also come with Certificates of Authenticity and 60 day returns.
What payment methods are available?
We accept any major credit card:
Visa
MasterCard
American Express
Discover logo
We also offer a No-Fee Layaway, Affirm, and Paypal for payment!
Do you have a store?
based in New York City in the Diamond District, We are an online only retailer and do not operate a brick-and-mortar showroom
What is a Trio Set?
A Trio Set is a matching set that contains an Engagement Ring and Ladies Band for her along with a Wedding Band for him.
Do you offer resizing?
We are able to resize almost any of our rings rings up or down by a 1/4 size or more. The size the ring can be resized by depends ring style to ring style based no the setting and placement of the diamonds as well as the amount of gold in the sizing bar of the ring.
Resizing under the Extend Protection Plan
If you have purchased the Extend Protection Plan, please follow these steps to set up a resizing service to adjust your ring size:
Please click on the following link to access the Extend repair portal and click on “File a Claim” https://www.extend.com/customers
Input the email address that was used to crate your account
Follow the steps from Extend to receive a shipping label to return the order for the resizing process
Once the steps above have been completed, please ship the ring that needs to be resized. We’ll send a confirmation email once the ring(s) arrive at our facility. When the resizing service is completed, we will ship the ring(s) back to you and you will also be notified via email with a tracking number.
Resizing without Extend Protection Plan
If you do not have the Extend Protection Plan, you can purchase a resizing service here:
Select the new ring size you would like on this page: https://www.mytriorings.com/services/rss-ring-sizing-service.html. This service includes round trip shipping and resizing.
Once purchased you will receive a shipping label to send your rings in to My Trio Rings.
Once we receive your rings, they can be resized within 3-5 business days.
Once resized they will be shipped out to the shipping address and shipping speed selected at checkout for the resizing service.
One-Year Crafter’s Warranty
We stand by our diamond jewelry with a full year crafter’s warranty that covers against issues that can arise from the crafting of the ring. Coverage is offered for a period of one year from the date you receive your wedding rings. If any issues arise due to crafting it’s most likely to happen during this time and we’re here to make sure issues are addressed before your rings continue their journey with you through life as a married couple!
Out-Of-Warranty Repairs
In the event that your ring experiences damage not covered by your warranty, our team of expert jewelers and repair technicians are happy to assess your ring and provide a full quote before proceeding with any needed work.
Additional Details
If damage is determined at fault of the crafting, we reserve the right to replace or repair the ring at our discretion.
The warranty does not cover damage caused by aggressive wear or neglected care.
In the event that we are unsuccessful in repairing or replacing the item, we will replace the jewelry with one of equal value of the original purchase price from available inventory.
The warranty is voided on jewelry that shows sign of modification or repair by a third party.
All parts of the item must be returned to be eligible for warranty repair. A replacement fee will apply for any missing parts.
We provide free return shipping on all completed repairs to addresses within the United States
Return/Exchange Policy
We make shopping online for jewelry remarkably risk-free. If you’re not 100% satisfied within 60 days of receiving your rings, return it for a full refund or exchange!
The Fine Print On Returns
Rings must be returned according to the instructions provided in the Return Merchandise Authorization (RMA) email you will receive in response to your return request.
Rings must be returned in the original condition in which they were received and within the 60 day return period.
Rings that show signs of any modification or abuse will not be accepted for exchanges or refunds at our sole discretion.
Please note that services such as expedited or international shipping fees and engraving charges cannot be refunded as these are consumed services that cannot be recuperated.
Refunds process
Similar to any other retailer, refunds are issued within 1-3 days wherein the funds will be removed from our account and received by your original payment method. Once a refund is issued by My Trio Rings, your bank may take anywhere from 1-5 business days to post this refund amount to your account. Due to credit card processing regulations, we are unable to re-route funds to new cards or alternate billing contacts. If your card is no longer active, your financial institution will still have an underlying account number which the funds will be routed to. Please contact your bank or financial institution for how you wish to have your refund routed.
Extend- Our Lifetime Protection Plan
Extend bundles your rings with an affordable, modern, easy-to-understand protection plan— so your jewelry is covered, even after the My Trio Rings 1 Year Crafting Warranty expires. Add an Extend protection plan to your purchase during checkout to protect your rings from all accidental damages, scratches, size changes, or other servicing needs.
What does Extend cover?
Extend goes beyond our limited 1-year manufacturing warranty and covers damage due to normal wear and tear or accidental damage, including:
Damaged prongs
Lost stones (including all center stones)
Ring sizing because of weight change
Rhodium plating
Re-shanking
Refinishing and polishing
Resetting diamonds and gemstones and repair of chipped or cracked stones (including center stone)
Replacement of center stones, side/enhancement stones due to defect in the setting
How many times can I send my ring(s) in for repair?
A: Extend will cover as many repairs up to the value of the initial purchase price of the ring(s). If the ring(s) can’t be repaired and needs to be replaced, Extend will cover a maximum of one replacement.
