Four Dimensions of Service Management Flashcards
1
Q
Organizations And People
A
Roles/responsibilities, leaders championing/advocating values, communication/collaboration, shared values/attitudes, trust/transparency, right capacity/competency in the workforce
2
Q
Information and Technology
A
That necessary for the management of services, including relationships between components of the service value system
3
Q
Partners and Suppliers
A
Relationships with other organizations involved in the design, development, deployment, delivery, support, improvement of services
4
Q
Value Streams and Processes
A
How parts of the organization work in an integrated and coordinated way to enable value creation
