FOI Task A Human Behavior & Effective Communication Flashcards
Definitions of Human Behavior?
➢An attempt to explain how and why humans function the way they do
➢The product of factors that cause people to act in predictable ways
What are Maslow’s Hierarchy of Human Needs?
➢Physiological needs ➢Security ➢Belonging (Social needs) ➢Esteem ➢Internally ➢Externally ➢Self-Actualization
Types of Defense Mechanisms (DR DR FCPR)
➢Denial ➢Repression ➢Displacement ➢Rationalization ➢Fantasy ➢Compensation ➢Projection ➢Reaction Formation
Definition of Denial
Refusal to accept a reality because it is too threatening
Definition of Repression
A person places uncomfortable thoughts into inaccessible areas of the unconscious mind. Things a
person is unable to cope with now are pushed away, to be dealt with at another time, or hopefully
never because they fade away on their own accord
Definition of Displacement
Unconscious shift of emotion, affect, or desire from the original object to a more acceptable, less
threatening substitute
Definition of Rationalization
Subconscious technique for justifying actions that otherwise would be unacceptable
Definition of Fantasy
Daydreaming about how things should be rather than doing something about how they are
Definition of Compensation
Learners attempt to disguise the presence of a weak quality by emphasizing a more positive one
Definition of Projection
Blame is relegated to others for their own shortcomings, mistakes, and transgressions
Definition of Reaction Formation
Sometimes individuals protect themselves from dangerous desires by not only repressing them, but
actually developing conscious attitudes and behavior patterns that are just the opposite
Abnormal reaction to stress (PRESIM)
Painstaking Self Control Rapid Change in Emotions Extreme Over-Cooperation Severe Anger Inappropriate Laughter Marked changes in Mood
Basic Elements Of Communication (SSR)
The Source - Speaker
The Symbol - Words or Signs
The Receiver - The listener/Student
Barriers to Effective Communication (COIL)
Confusion between the symbol & symbolized objects
Overuse of Abstractions
Interference
Lack of Common Experience
Developing Communication Skills (LIQIR)
Listening Instructor Communication Questions Instructor Enhancement Role Playing
