FOI (A) Human Behavior and Effective Communication

Question 1

Definition of Human Behavior

Answer 1

The result of a person’s attempt to satisfy certain needs

Question 2

Maslows Hierarchy of Needs

Answer 2

Physiological (air, food, water, shelter)-safety and security- Love and Belongingness- Self esteem-Self actualization

Question 3

Defense Mechanisms (name them, and then define them)

Answer 3

"DR FDR CPR"
Displacement
Reaction Formation
Fantasy
Denial
Repression
Compensation
Projection
Rationalization

Question 4

What is the most significant psychological factor affecting students’ flight instruction, and what are some way instructors can help minimize it?

Answer 4

Anxiety. Countered by reinforcing the student’s enjoyment of flying, by treating their fears as normal, and by introducing the maneuvers with care.

Question 5

What are two kinds of student emotional reactions (to stress and anxiety)?

Answer 5

Normal: rapid, exact, and rational response
Abnormal: random, illogical responses, changes in mood

Question 6

What are the basic elements of communication?

Answer 6

Source (instructor, speaker)
Symbol (words)
Receiver (Student, Listener)

Question 7

Barriers to Effective Communication

Answer 7

"COIL"
Confusion between the symbol and the intended object
Overuse of abstractions
Interference
Lack of common experience

Question 8

How can instructors develop their communication skills?

“ drink more LIIQR “

Answer 8

"LIIQR"
Listening
Instructional communication
Instructional enhancement
Questioning
Role Playing