First Quarter Final Exam Flashcards
Communication
the process of human beings responding to verbal/nonverbal behavior
Four Specific and Separate Communication Skills
- Speaking
- Listening
- Reading.
- Writing
Oral Communication
Communication consisting of the skills of speaking and listening
Field of Experience
All of a person’s past and present experiences
Elements of the Communications Model
- Sender
- Reciever
- Message
- Feedback
- Channel
- Climate
- Environment
- Noise
Sender
Element of Communication Model
encodes and delivers the message
Reciever
Element of Communication Model
decodes the message
Message
Element of Communication Model
a speaker’s words and actions
Feedback
Element of Communication Model
the discernible response of the receiver
Channel
Element of Communication Model
the medium through which a message passes from the sender to receiver
Climate
Element of Communication Model
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive
Environment
Physical location and personal history surrounding the communication
Noise
A force that interferes with the process of communication
can be internal or external
Dynamic
Constantly in motion
Process
How everything affects everything else in time
Static
motionless; at rest
Encode
Selecting specific symbols by the sender to represent his/her ideas, thoughts, feelings and attitudes
Decode
Assigning meaning to the sender’s symbols by the receiver
Intended Message
The message the sender wants and attempts to send
Actual Message
What the sender actually says and does while transmitting the message
Received Message
What the receiver picks up, interprets and understands from the sender
Communication Barrier
sometimes called “noise” or interference, which inhibits or blocks communication
Communication Breakdown
A failure in the communication act
Perception
The awareness of objects or data through a medium of the senses
Symbol
Anything that represents something else
Signs
Serve to anticipate an event or indicate a fact or quality; a gesture or motion that conveys information
The Senses
Visual- sight
Auditory- sound/words
Olfactory- smell
Gustatory- taste
Kinesthetic- touch, feelings, texture, temperature
Five reasons why we each have different perceptions
- Physical ability to perceive
- Present circumstances
- Knowledge and experiences
- Expectations
5.Ability to classify and interpret stimuli
Language
A set of interrelated verbal or word symbols
Tangible Words
Words that can be touched; that have actual form and substance
Intangible Words
Where is that cannot be touched; that cannot be easily define or grasped
Abstract words/concepts
- Words or concepts whose meanings are vague or general
- example: educator rather than teacher or principal
Concrete words
Words that are tangible
Syntax
The arrangement of words in a sentence
Semantics
Deals with the meaning of words
Connotation
The emotional Association of a word
Denotation
The objective, emotion free meaning of a term
Fact
An observed intangible event

Report
A statement of fact; reports are verifiable and can be proved true or false
Inference
Statements about the unknown based on what is known
Judgment
An attitude or statement that expresses approval or disapproval
Labeling
The practice of attaching a label/name to a person and then behaving as if the name/label word the person example: princess, spacey, gifted
Stereotyping
Projecting the characteristics of a group onto an individual
Euphemism
A pleasant term substitute for a more direct, less pleasant term
example: passed away
For generalizations regarding the relationship between verbal and nonverbal communication
- Nonverbal measurements may compliment Verbal messages.
- Nonverbal messages may contradict verbal messages.
- People tend to believe their interpretation of nonverbal messages more than verbal.
- Just as in verbal communication, nonverbal communication is culturally and personally derived
Nonverbal Communication
Communication without words includes
voice verbal cues and
kinesics 
voice and vocal cues
How a word or phrase it said; the meaning changes when emphasis changes
- The nonverbal qualities of the voice including pitch, rate, volume, intonation, etc. that helps the receiver interpret the meaning of the sender’s message
Kinesics
- Refers to body language
- can be classified into three categories
1. facial expressions, including eye Contact
2. gestures made with the hands or arms
3. posture of the body
Body language behaviors include…
Emblems: Hand gestures of other nonverbal behaviors that can be translated into a word or phrase
affect displays: Facial expressions or nonverbal behaviors that convey emotion
Proxemics
The use of space as an extension of personality and culture; the way space affects communication
Intrapersonal communication
The communication with oneself
Self-concept
Includes all of your perceptions about yourself
four concepts of the self are
1. how you see yourself
2. how you would like to see yourself 3. how others see you
4. how you would like others to see you
Interpersonal communication
Communication in which the parties involved consider one another as individuals
Dyadic communication
Interpersonal communication with only two people
Self disclosure
Revealing something personal about yourself to another person
Empathetic listener
A person who listens from the persons point of view
Pygmalion Effect
The tendency to communicate and behave as we think others expect
Johari window
A model for self disclosure; a communication model that describes the relationship between self awareness and self disclosure
Trust
The confidence we place in an individual who is willing to accept us, understand us, and be honest with us
Tolerance
The recognition and respect of other’s beliefs and practices; open minded
Six Facets if the self
- Logical self
- Emotional self
- Ethical self
- Physical self
- Sexual self
- Social Self
Interpersonal communication
Two categories
1. Casual: unplanned communication
2. Intentional: planned/purposeful communication
