First Quarter Final Exam Flashcards

1
Q

Communication

A

the process of human beings responding to verbal/nonverbal behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Four Specific and Separate Communication Skills

A
  • Speaking
  • Listening
  • Reading.
  • Writing
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Oral Communication

A

Communication consisting of the skills of speaking and listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Field of Experience

A

All of a person’s past and present experiences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Elements of the Communications Model

A
  • Sender
  • Reciever
  • Message
  • Feedback
  • Channel
  • Climate
  • Environment
  • Noise
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Sender

A

Element of Communication Model
encodes and delivers the message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Reciever

A

Element of Communication Model
decodes the message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Message

A

Element of Communication Model
a speaker’s words and actions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Feedback

A

Element of Communication Model
the discernible response of the receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Channel

A

Element of Communication Model
the medium through which a message passes from the sender to receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Climate

A

Element of Communication Model
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Environment

A

Physical location and personal history surrounding the communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Noise

A

A force that interferes with the process of communication
can be internal or external

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Dynamic

A

Constantly in motion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Process

A

How everything affects everything else in time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Static

A

motionless; at rest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Encode

A

Selecting specific symbols by the sender to represent his/her ideas, thoughts, feelings and attitudes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Decode

A

Assigning meaning to the sender’s symbols by the receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Intended Message

A

The message the sender wants and attempts to send

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Actual Message

A

What the sender actually says and does while transmitting the message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Received Message

A

What the receiver picks up, interprets and understands from the sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Communication Barrier

A

sometimes called “noise” or interference, which inhibits or blocks communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Communication Breakdown

A

A failure in the communication act

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Perception

A

The awareness of objects or data through a medium of the senses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Symbol
Anything that represents something else
26
Signs
Serve to anticipate an event or indicate a fact or quality; a gesture or motion that conveys information
27
The Senses
Visual- sight Auditory- sound/words Olfactory- smell Gustatory- taste Kinesthetic- touch, feelings, texture, temperature
28
Five reasons why we each have different perceptions
1. Physical ability to perceive 2. Present circumstances 3. Knowledge and experiences 4. Expectations 5.Ability to classify and interpret stimuli
29
Language
A set of interrelated verbal or word symbols
30
Tangible Words
Words that can be touched; that have actual form and substance
31
Intangible Words
Where is that cannot be touched; that cannot be easily define or grasped
32
Abstract words/concepts
- Words or concepts whose meanings are vague or general - example: educator rather than teacher or principal
33
Concrete words
Words that are tangible
34
Syntax
The arrangement of words in a sentence
35
Semantics
Deals with the meaning of words
36
Connotation
The emotional Association of a word
37
Denotation
The objective, emotion free meaning of a term
38
Fact
An observed intangible event 
39
Report
A statement of fact; reports are verifiable and can be proved true or false
40
Inference
Statements about the unknown based on what is known
41
Judgment
An attitude or statement that expresses approval or disapproval
42
Labeling
The practice of attaching a label/name to a person and then behaving as if the name/label word the person example: princess, spacey, gifted
43
Stereotyping
Projecting the characteristics of a group onto an individual
44
Euphemism
A pleasant term substitute for a more direct, less pleasant term example: passed away
45
For generalizations regarding the relationship between verbal and nonverbal communication
- Nonverbal measurements may compliment Verbal messages. - Nonverbal messages may contradict verbal messages. - People tend to believe their interpretation of nonverbal messages more than verbal. - Just as in verbal communication, nonverbal communication is culturally and personally derived
46
Nonverbal Communication
Communication without words includes voice verbal cues and kinesics 
47
voice and vocal cues
How a word or phrase it said; the meaning changes when emphasis changes - The nonverbal qualities of the voice including pitch, rate, volume, intonation, etc. that helps the receiver interpret the meaning of the sender’s message
48
Kinesics
- Refers to body language - can be classified into three categories 1. facial expressions, including eye Contact 2. gestures made with the hands or arms 3. posture of the body
49
Body language behaviors include…
Emblems: Hand gestures of other nonverbal behaviors that can be translated into a word or phrase affect displays: Facial expressions or nonverbal behaviors that convey emotion
50
Proxemics
The use of space as an extension of personality and culture; the way space affects communication
51
Intrapersonal communication
The communication with oneself
52
Self-concept
Includes all of your perceptions about yourself four concepts of the self are 1. how you see yourself 2. how you would like to see yourself 3. how others see you 4. how you would like others to see you
53
Interpersonal communication
Communication in which the parties involved consider one another as individuals
54
Dyadic communication
Interpersonal communication with only two people
55
Self disclosure
Revealing something personal about yourself to another person
56
Empathetic listener
A person who listens from the persons point of view
57
Pygmalion Effect
The tendency to communicate and behave as we think others expect
58
Johari window
A model for self disclosure; a communication model that describes the relationship between self awareness and self disclosure
59
Trust
The confidence we place in an individual who is willing to accept us, understand us, and be honest with us
60
Tolerance
The recognition and respect of other’s beliefs and practices; open minded
61
Six Facets if the self
1. Logical self 2. Emotional self 3. Ethical self 4. Physical self 5. Sexual self 6. Social Self
62
Interpersonal communication
Two categories 1. Casual: unplanned communication 2. Intentional: planned/purposeful communication