Ettiquette Quarter 4 Final Exam

Question 1

How much to tip for dinner at a restaurant

Answer 1

15-20%
In most metropolitan restaurants, one tips at least 15 to 20% of the dinner cost depending on the service and type of restaurant

Question 2

When to order white wine

Answer 2

White wine served, chilled and served with fish and chicken

Question 3

When to order red wine

Answer 3

red wine served at cellar temperature and served with red meat and red pasta sauces

Question 4

Sommelier

Answer 4

The name used for the wine steward

Question 5

Who pays the restaurant check?

Answer 5

Regardless of gender, the person who did the inviting pay the restaurant check

Question 6

What utensils should be placed on the right side of the dinner plate?

Answer 6

the soup spoon and knife

Question 7

What utensils should be placed on the left side of the dinner plate?

Answer 7

Salad fork and dinner fork

Question 8

What direction should you use utensils?

Answer 8

Begin with the outside of flatware/utensils and work your way in

Question 9

Where should glassware be placed on the table?

Answer 9

Glassware is placed to the right of the dinner plate and above the knife and soup spoon

Question 10

Where should the bread and butter plate be placed on the table?

Answer 10

The bread and butter plate should be placed to the left of the dinner plate and above the forks

Question 11

Where should utensils be placed after you have begun to use them?

Answer 11

Once utensils touch your mouth, they should rest on the plate, not the table

Question 12

When should you put the napkin on your lap?

Answer 12

Rest the napkin on your lap when you are seated

Question 13

How should a dinner roll be eaten?

Answer 13

A dinner roll is broken into small pieces and each piece is buttered

Question 14

How should you be seated at a banquette?

Answer 14

the guest/woman should be seated and the host/man sits in the chair opposite of them

Question 15

When following the maitre d, what is the order?

Answer 15

guest/woman follows the maitre d’ and the host/man follows.
(guest goes first)

(A maitre d is like a sophisticated waiter at a fancy restaurant)

Question 16

When should you speak when eating?

Answer 16

Wait until your food is swallowed before taking a drink of water; never with your mouth full

Question 17

Is it appropriate to tip the valet, guest room attendant and coat check attendant?

Answer 17

yes

Question 18

Examples of condolence gestures

Answer 18

• flowers, letters to the family, food, mass cards, donations etc
• they warrant a written letter of acknowledgment

Question 19

What to do if you are sent a simple commercial sympathy card

Answer 19

• an acknowledgement is not necessary
• to send one is up to the discretion of the family

Question 20

What to do if you made a donation to a charity at someone’s request

Answer 20

you can inform them, omitting the amount

Question 21

What shape is the American flag presented to the next of kin

Answer 21

a triangular shape with the blue field showing

Question 22

Should you RSVP even if you are not going to attend the event?

Answer 22

yes. RSVP on an invitation requires a response if you are, or are not attending

Question 23

When to send a thank you card

Answer 23

send a thank you note for a favor granted, a gift, and an interview

Question 24

What to do if you receive an inappropriate gift, or against company policy

Answer 24

graciously decline

Question 25

What type of flowers to send to an office

Answer 25

- flower arrangement or plant - only send cut flowers when a vase can be readily available

Question 26

Generally preferred alcoholic beverage to bring as a gift

Answer 26

- wine, sparkling wine, or an after dinner liqueur - don't bring something that's meant to be opened at the dinner

Question 27

Concierge

Answer 27

- a trained professional in a hotel designated specifically for guest services. - can provide luxury services, give directions, arrange tours, get theater tickets and reservations - can tip for minor things $5-10 - can tip more $15-30+ depending on the task

Question 28

What expression should not be used when a client thanks you

Answer 28

- "not a problem" - use you're welcome

Question 29

Is it appropriate to shake everyone's hand

Answer 29

yes

Question 30

Whose hand should you shake when you're entering a group/conversation

Answer 30

shake the host's hand first

Question 31

Most important thing to remember about making introductions

Answer 31

just do it

Question 32

Order to introduce people

Answer 32

- introduce a younger person to an older person (Mr. jones, meet peter) - introduce a peer in your own company to a peer in another company - introduce a nonofficial person to an official person - introduce a co-worker to a client - introduce your spouse to an outsider - in social situations, all things being equal, introduce a man to a woman (Introduce the unfamiliar person to the familiar person) ex Charlie meet my husband Anthony

Question 33

the title Ms.

Answer 33

Ms. is appropriate for a single, married divorced or widowed woman

Question 34

Can widow's keep their dead husband's last name

Answer 34

yes

Question 35

When addressing a married woman in the workplace

Answer 35

Mrs. Dede Frank instead of Mrs. Terry Frank

Question 36

When to use MD/PHD and Dr.

Answer 36

use one or the other, not both ex. Dr. Sydney Macon or Sydney Macon, PhD (NOT Dr. Sydney Macon PhD)

Question 37

When to use Jr.

Answer 37

When a man has the same first, middle, and last name as his father

Question 38

When to use II,III etc.

Answer 38

Can be used when a man had the same first, middle and last name as another man in his family such as a grandfather or uncle

Question 39

Salutation of a letter

Answer 39

Dear Ms. Myers or Dear Sydney Myers

Question 40

Complementary close

Answer 40

Sincerely, Sydney Macon

Question 41

What not to do during an interview

Answer 41

drink or smoke

Question 42

When to call an employer by their first name

Answer 42

wait until the empoyer suggest to you to call them by their first name

Question 43

impolite phone usage

Answer 43

do not use your phone during class, a meeting, or a meal

Question 44

Toasts

Answer 44

The one being toasted does not raise their glass along with the rest of the group

Question 45

How to introduce yourself during a business call

Answer 45

introduce yourself with your first and last name

Question 46

When being introduced...

Answer 46

use your first and last name

Question 47

Sexual harassment

Answer 47

- refrain from calling people honey or darling - do not behave in sterotypical, offensive, or degrading ways

Question 48

Gender roles in the workplace

Answer 48

No gender roles - everyone must do their part. ex. everyone makes coffee, cleans the lunchroom, pays for meals, takes notes at meetings, hails cabs, and opens doors for each other

Question 49

When should employees stand?

Answer 49

All employees stand when being introduced to client families

Question 50

What is an important part of social and professional life?

Answer 50

making introductions

Question 51

Online Etiquette

Answer 51

it is okay to - ignore friend requests - untag yourself - delete comments on your page - unfriend others - ignore quizzes, groups, and widely marketed event requests - use privacy settings to restrict access to your page

Question 52

Interview at a resturant

Answer 52

- Arrive a few minutes early so the employer is not waiting - Dont ask to be seated or order a drink at the bar when waiting - Greet the interviewer at the lobby or foyer with a smile and handshake