First impression Flashcards
Communication skills needed for patient-centered care include
eliciting the patient’s agenda with __ questions
open-ended
when communicating with a patient you need to be engaging in __ listening
focused active
T/F simply providing
info is enough to change patient’s behavior
F
what is the most important tool in dentistry?
communication
68-70% of medical
litigation cases cited
__ as the primary cause
communication
needed to teach/ show a patient the __ of dentistry
value
benefits of a good relationship
***
-follow recommendations
-pay bills
-refer others
-reduce anxiety for both
-less likely to sue
seven tools to effectively communicate
-body language
-easy interactions
-proper respect
-have patience
-monitor mechanics
-simple written instructions
-ample time
fake __ smile
social
genuine __ smile
duchenne
genuine smile involves the __
eye muscles
verbals that promote conversation
-open ended questions
-use mrs or mr
-don’t rush
-give patient chance to talk
place hands in front of your midsection known as
fig leaf
reasons for dental anxiety
-embarrassment
-parents
-bad experiences as a kid
hands on hips and elbows turned out known as
akimbo
