First impression Flashcards
Communication skills needed for patient-centered care include
eliciting the patient’s agenda with __ questions
open-ended
when communicating with a patient you need to be engaging in __ listening
focused active
T/F simply providing
info is enough to change patient’s behavior
F
what is the most important tool in dentistry?
communication
68-70% of medical
litigation cases cited
__ as the primary cause
communication
needed to teach/ show a patient the __ of dentistry
value
benefits of a good relationship
***
-follow recommendations
-pay bills
-refer others
-reduce anxiety for both
-less likely to sue
seven tools to effectively communicate
-body language
-easy interactions
-proper respect
-have patience
-monitor mechanics
-simple written instructions
-ample time
fake __ smile
social
genuine __ smile
duchenne
genuine smile involves the __
eye muscles
verbals that promote conversation
-open ended questions
-use mrs or mr
-don’t rush
-give patient chance to talk
place hands in front of your midsection known as
fig leaf
reasons for dental anxiety
-embarrassment
-parents
-bad experiences as a kid
hands on hips and elbows turned out known as
akimbo
physiological signs of anxiety perspiration of
forehead, hands, palms, upper lip, upper arms
physiological signs respiration
rate and depth
verbals that inhibit conversation
-rush diagnosis
-close- ended questions
physiological signs cardiovascular
-blood pressure
-HR
when should you do crowns and bridges?
in the morning
what should you save to do in the afternoons?
easier procedures and emergencies
