(Fire Officer) Chapter 4 Fire officer communications Flashcards
Which is not a communication cycle?
A. Message
B. Sender
C. Medium
D. Reciver
E. Recived
E.Recived
A. Message
B. Sender
C. Medium
D. Reciver
E.Feed Back
What is a good technique that may help improve your listening skills
A. Assume everything
B. Try to demand needs and ignore complaints or problems
C. Do not interrupt let the individual who is trying to express his point or position have a full say
D. Recact quickly and swiftly and jump to conclusions.
C. Do not interrupt let the individual who is trying to express his point or position have a full say
What are the three areas that a fire officer needs to keep the chief officer informed about?
A. Progress toward perfomance goals and project objectives, Matters that may cause controversy, Attitudes and Morale.
B. Attitudes and morale, Matters tha may cause controversy, Gossip
C. Progress toward performance goals and project objectives, Matters that may cause controversy, Morale.
D. Progress toward performance goals and project objectives, Matters that may cause controversy, Attitudes.
A. Progress toward performance goals and project objectives, Matters that may cause controversy, Attitudes and Morale.
What is not a type of verbal report
A. Face to Face
B. CAN
C. Radio
D. Company book
D. Company book
What is an example of written reports?
A. Face to Face
B. Radio
C. Incident reports
D. CAN
C. Incident reports
What does CAN stand for?
Conditions actions needs
What is NFIRS?
Nationsl Fire Incident Reporting System
a nationwide database mangaged by the U.S. Fire Administration that collects data related to fires and other incidents.
Informal communications include?
A.Letter printed with offical letterhead
B. internal memors, E-mails, instant messages, and messages transmitted via mobal data termals
C. Archived reports
D. OFD 25
B. Internal memors, E-mails, Instant messages, and messages
What is the difference between SOP and SOG?
SOP or Standard Operating Procedures ware written organizational directives that established or prescribe specific operational or administrative methods to be followed routinely for that performance of designated perations or actions
SOG or Standard Operating Guidelines are written organizational directives that identify and desired goal and describe the general path to accomplish the goal.
________ are formal documents that address a specific subject, policy, condition, or situation. They are uaually signed by the fire chief and can remain in effect for various periods of time, ranging from a few days to permanently
A. Announcements
B. Company Journal
C. Formal Commication
D. General Orders
D. General Orders
General Orders are formal documents that address a specific subject, policy, condition, or situation. They are uaually signed by the fire chief and can remain in effect for various periods of time, ranging from a few days to permanently
Fire Officer Chapter 4
________ information bulletins, newsletters, web sites, or other methods to share additional information with fire department members.
A. Announcements
B. Company Journal
C. Formal Commication
D. General Orders
A. Announcements
The formal organization maybe use announcements, information bulletins, newsletters, web sites, or other methods to share additional information with fire department members.
Fire Officer chapter 4
When preparing a News Release what are the 3 steps?
A. Formulate a plan, release the informations, and feed back.
B. Put all information on social media
C. Formulate a plan, Develop the concept and write the release, get the news to release to all media outlets in an equitable manner
D. Formulate a plan, investigate data, release data
C. Formulate a plan, Develop the concept and write the release, get the news to release to all media outlets in an equitable manner.
What information should not be released per HIPPA?
A. Names
B. Identifiers
C. Health records
D. All of the above
D. All of the above
Names, identifiers, health records, verbal converatsions of private matters
What is not a risk when it comes to the department when using Helmet Cams/ On the Job digital images?
A. Illegally identify a medical patient
B. Expose a crime victim
C. Point out reckless behavior
D. All of the above
D. All of the above
* Posting to social media could interfere with an arson investigation
* Illegally identify a medical patient
* expose a crime victim
* Preform fire ground misadventures
* Point out reckless behavior, poor procedures, or practiced patterns of incompetence.
Chapter 4 Fire Officer
