(Fire Officer) Chapter 19 CRM and Leading the Change

Question 1

CRM acronym stands for what?
A. Crew Reassessment Management
B. Crew Rehab Manager
C. Crew Resource Management
D. Crew Recriational Manager

Answer 1

C. Crew Resource Management

Question 2

Lack of communication, Complacency, Lack of knowledge,
Distraction, Lack of team work, Fatigue, Lack of resources, Pressure, Lack of assertiveness, Stress Lack of awareness, Norms
Are examples of comprehensive list of reasons and ways that humans ____.
A. mistakes/human error
B. opps, sorry
C. accidents and blame
D. being removed and isolated

Answer 2

A. Mistakes/Human Error

Question 3

What model shows how defenses, barriers, and safeguards may be penetrated by an accident trajectory
A. Swiss cheese
B. American cheese
C. Blue cheese
D. Goats Cheese

Answer 3

Swiss Cheese

Question 4

Helmreich’s error management model consist of what three parts?
A. Effective leadership, Trust and respect, Leadership skills
B. Avoid, Trap, Mitigate
C. Active failures, Latency conditions, lack of communication
D. Organizational issues, Unsafe Supervision, Active Faiures

Answer 4

B. Avoid, Trap, Mitigate

Question 5

In your own word what would you discribe the difference between Active Failures and Latent Conditions

Answer 5

Active Failures-Unsafe acts committed by people who are in direct contact with the situation or system.
Latent conditions-Inevitable “resident pathogens” within the system. Examples: Understaffing, fatigue, time pressure..

Question 6

Opening/attention getter, State your concern, State the problem as you see it, state the solution, Obtain agreement or buy-in are whos five step advocacy communication steps?
A. Todd Howard
B. Todd Bishop
C. Micheal J. Fox
D. Marshal Bruce Mathers III

Answer 6

B. Todd Bishop

Question 7

CRM model cover six areas; Communication skills, team work, task allocation, critical dicision making, situational awareness, and ________
A. Debriefing
B. Error
C. Discussion
D. Rearangement

Answer 7

A. Debriefing

Question 8

Triangle of leadership consist of what three parts?
A. Trust and respect, Effective leadership, Leadership skills
B. Trust, Repect, Leadership
C. Skills, Knowledge, Power
D. Ones knowlege, Team work, Trust and respect

Answer 8

A. Trust and respect, Effective leadership, Leadership skills

Question 9

Gary Klein reseach identified two decision-making models. What are the two models
A. Kate Moss, Heidi Klum
B. Stardard model and Supersymmetry
C. Recongnition-primed decision making (RPD) and Natrualistic decision making
D. None of the above

Answer 9

C. Recongnition-primed decision making (RPD) and Natrualistic decision making

RPD-Which discribes how commanders can recognize a plauseible plan of action
Natrualistic Decision making- Discribes how commanders make decisions in their natural enviroment.

Question 10

What are Okray and Lubna recommend a five step model for debriefing?
A. Just the facts, What did you do? What went wrong? What went right? What are you going to do about it?
B. Point out everyone elses fault, jump to conclusions, call some one out on what went wrong, do not take responsibility
C. Meet, talk about what when well, what did not go well, solutions to improve, set goals
D. Step one get a box, step two cut a hole in that box, step 3 place your junk in that box, step 4 Make her Open the box, Step 5 get a restraining order

Answer 10

A. Just the facts, What did you do? What went wrong? What went right? What are you going to do about it?