Fire officer ch 3 summary Flashcards
officer must be able to process several types of information to
supervise and support members effectively
successful communication occurs when
two people can exchange information and develop mutual understanding
5 components of the communication cycle
message, sender, medium, receiver, feedback
to improve listening skills
do not assume, interrupt, understand the need, do not react too quickly
officers should keep superior officers informed about
progress towards goals and projects, potential controversial issues, attitude and morale of firefighters
grapevine flourishes in the vacuum created when the official organization does not
provide the workforce with timely and accurate information about work related issues
direct approach to emergency communication
precise questions providing timely, accurate information and giving clear, specific orders
what is the systematic approach to high quality decision making
define problem
generate alternative solutions
select solution
implement solution
evaluate results
a well defined problem is one that is
half solved
what phase is often the most challenging aspect of problem solving
implementation phase
determining whether solution is solved requires
some sort of measurement that compares original condition with condition after implementation
command staff assignments include
safety officer, liaison officer, public information officer
first arriving officer must demonstrate the ability to take control of the situation and
provide specific direction
what have been core officer tasks since the establishment of the first organized departments
training and coaching
the four step method
prepare, present, apply, evaluate
four levels of skill competence
unconscious incompetence, conscious incompetence (supervision required), conscious competence (no supervision required), unconscious competence (natural, easy and error free)
in mentoring, the more experienced person provides a
deliberate learning environment through instructing, coaching, providing experiences, modeling and advising
what takes more time, teaching new skills or maintaining proficiency?
teaching new skills
psychomotor skill levels
initial (needs help)
plateau (competent)
latency (remembers well even when time has passed)
mastery (confident in knowledge)
meeting with a new firefighter trainee, officer should
explain station procedures when company receives an alarm, assign senior FF as mentor, describe restrictions placed on FF in training
5 steps to develop a specific training program
assess needs
establish objectives
develop the training program
deliver the training
evaluate the impact
complaint
expression of grief, regret, pain, censure, resentment, lamentation, accusation or fault finding
conflict
state of opposition between two parties
a conflict is often the manifestation of a
complaint
