Finals pt. 3

Question 1

What is the 2nd leading cause of death in workplace?

Answer 1

workplace violence

Question 2

__ out of every __ employees is attacked, threatened, harassed verbally or physically, at work each year

Answer 2

1

4

Question 3

On an average working day, __ people will be murdered on the job in the U.S.

Answer 3

3

Question 4

One million workers are _________ and more than 1,000 are _________ every year

Answer 4

assaulted

murdered

Question 5

Most victims of workplace violence were ____.

Answer 5

men

Question 6

Most violent offenders share what characteristics?

Answer 6

Male
White
Over 21 years old

Question 7

True or False: Most workplace violence cases are reported

Answer 7

False; Most workplace violence cases are unreported

Question 8

What does Occupational Safety and Health Administration (OSHA) define as workplace violence?

Answer 8

violence or the threat of violence against employees

Question 9

What are general factors that contribute to workplace violence?

Answer 9

1) economic climate
2) multiculturalism
3) workplace factors
4) breakdown of support systems
5) violent society

Question 10

What are the different types of workplace violence?

Answer 10

1) violence by strangers
2) violence by customers
3) worker-on-worker, violence by team members
4) Personal relationship

Question 11

Which type of workplace violence is the highest:

a) violence by strangers
b) violence by customers
c) worker-on-worker, violence by team members
d) Personal relationship

Answer 11

b) violence by customers =44%

Question 12

Which type of workplace violence is the lowest:

a) violence by strangers
b) violence by customers
c) worker-on-worker, violence by team members
d) Personal relationship

Answer 12

d) Personal relationship=2%

Question 13

Which type of workplace violence is the 2nd most likely:

a) violence by strangers
b) violence by customers
c) worker-on-worker, violence by team members
d) Personal relationship

Answer 13

c) worker-on-worker, violence by team members = 30%

Question 14

Which type of workplace violence is the 3rd most likely:

a) violence by strangers
b) violence by customers
c) worker-on-worker, violence by team members
d) Personal relationship

Answer 14

a) violence by strangers= 24%

Question 15

Between 2005 and 2009, ___ ____________ ________, _________ ________, and __________ had the highest rates of nonfatal workplace violence

Answer 15

law enforcement officers
security guards
bartenders

Question 16

Among workplace homicides that occurred between 2005 and 2009, about 28% involved victims in sales and related occupations and about 17% involved victims in __________ ________ ____________

Answer 16

protective service occupations

Question 17

True or False: if you are a victim, observer, or become aware of workplace violence you need to follow the chain of command

Answer 17

False; You do NOT need to follow the chain of command

Question 18

You must report workplace violence immediately to who?

Answer 18

1) security
2) direct supervisor/manager
3) HR

Question 19

What should adequate documentation of workplace violence include?

Answer 19

1) exact nature of threat/behavior
2) specific words used
3) date, time, and place of incident
4) identified target
5) names of people (including witnesses)
6) honesty
7) stick to facts
8) If a TPO is issued provide name, age, physical description and photo to security

Question 20

List some common warning signs of workplace violence.

Answer 20

1) outbursts of anger or sadness
2) numerous conflicts with others
3) talking of harming self or others
4) poor self-esteem
5) never takes responsibility and blames
6) inconsistency at job
7) unstable family life
8) preoccupation with guns and weapons
9) holds grudges
10) history of violence
11) complains regularly about working conditions
12) over reacts to situations

Question 21

What is human trafficking?

Answer 21

a form of modern day slavery

Question 22

What are the two reasons for human trafficking?

Answer 22

1) prostitution

2) labor

Question 23

Who does human trafficking impact?

Answer 23

our most vulnerable populations

Question 24

True or False: Human trafficking is a serious national problem

Answer 24

False; Human trafficking is a serious international problem

Question 25

Adults are targeted in human trafficking through ______, ______, or __________ to engage in activity against their will

Answer 25

force
fraud
coercion

Question 26

As many as ___ _______ people are taken into human trafficking

Answer 26

27 million

Question 27

Victims of human trafficking are often _________

Answer 27

branded

Question 28

LVMPD have recovered _____ victims of sex trafficking since 1994

Answer 28

2,229

Question 29

Just last year LVMPD recovered ____ children victimized by sex trafficking

Answer 29

107

Question 30

What is the average age for entry into prostitution?

Answer 30

12-14

Question 31

List suspicious behaviors.

Answer 31

1) individuals acting furtively and suspiciously
2) avoiding eye contact
3) departing quickly when seen or approached in unauthorized places
4) a person overdressed for the type of weather
5) a strong odor emanating form a building or vehicle
6) any person in sensitive areas without an employee badge

Question 32

What would be inappropriate photos or videos?

Answer 32

pictures being taken of sensitive areas (such as surveillance cameras, ventilation systems, or access doors)

Question 33

_______, ________, ____ _____ deliveries or __________ are a common method to carry out attacks

Answer 33

large
unusual
high risk

Question 34

When it comes to suspicious vehicles you should be aware of 2 things.

Answer 34

1) a vehicle with hazardous material parked or driving in an appropriate area
2) unusual deliveries of chemicals or fertilizer

Question 35

When making descriptions of suspicious vehicles what are some characteristics of note?

Answer 35

1) make/model
2) color
3) license plate
4) any body damage
5) Bumper stickers
6) accessories

Question 36

What counts as a suspicious package?

Answer 36

1) fire extinguishers that may have been moved or tampered with
2) unusual or unexpected mail
3) unattended bags or boxes in a public area

Question 37

True or False: Bomb packages are almost always delivered by a carrier

Answer 37

False; Most bombers set up and deliver the bomb themselves

Question 38

If a package is delivered by carrier inspect for:

Answer 38

1) humps
2) bulges
3) protrusions
4) balance (if lopsided or heavy sided)

WITHOUT APPLYING PRESSURE

Question 39

Packages wrapped in ______ is automatically suspicious.

Answer 39

string

Question 40

Excessive _________ on small packages or letters is suspicious.

Answer 40

postage

Question 41

Handwritten notes that say what things are suspicious?

Answer 41

“to be opened in the privacy of”

“confidential”

Question 42

Improper _________ of common names, places, or things is suspicious.

Answer 42

spelling

Question 43

Watch out for packages with no ________ _________ or a __________ ________

Answer 43

return address

nonsensical address

Question 44

What are the 4 steps when identifying a suspicious package?

Answer 44

1) handle with care. Don’t shake or bump
2) isolate and look for indicators (shape, color, smell)
3) don’t open, smell, lick, or taste
4) treat it as suspect! report immediately