Final part 3 Flashcards
Ur configuring a SOHO network of some windows 7 pcs for customers who want to easily share media and printers between all pcs.
- “Directory Services” would best accomplish this.
When Ann uses the stylus on her tablet, the recognition point is off, but it registers in the correct spot when using fingers.
- The best resolution is to disconnect and then reconnect the stylus.
Upon launching windows built in calculator, a UAC dialog appears, requiring u to enter password for administrative access.
- Ransomware is present on the system is MOST likely the cause.
A users pc is displaying a black screen, you restart the pc but the os still does not load. The OS was patched last night.
- Attempt NEXT: reboot into safe mode and roll back the updates.
A smartphone is making the camera shutter noise even when the user is not taking pics. No new pics in the photo album.
- Check the application permissions first to determine the cause.
A PC is powered on and working, but the user is unable to get any wired network resources/shared devices/printers/internet.
- Ping should be used to troubleshoot this scenario
U removed batteries from ups units and wanted to comply w/ proper disposal techniques. What to do next to dispose batteries?
- Refer to the manufacture’s specific usage.
Joe, a systems admin is setting up a risk management plan for the it department, part of the plan is to take daily backups of all servers. The server backups will be saved locally to the NAS. Which of the following can joe do to ensure the backups will work if needed?
- POST code beeps.
A tech is running updates on windows pcs. Some of the updates install properly, while others appear as failed. While troubleshooting, the tech restarts the pc and attempts to install the failed updates again. The updates continue to fail, which of the following is the first option to check?
- Look up the error number associated with the failed update.
A network admin noticed unusual activity with a user’s login credentials on the network. The user is attempting multiple logins across the network. Some of which are attempting to access workstations and servers to which the user does not have access. Which of the following should the network admin to next?
- Disable the user’s AD account.
A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage. Which of the following would the team most likely add to the SOW?
- Backout plan
A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the most important step a tech can take to protect against possible infection?
- Ensure the server is patched with the latest security updates.
A user is working on a shared pc and attempts to open the email app, which freezes when opened. A tech logs into the pc and the email app works without issue. The tech has the user log back in, but the app still freezes when opened. Which of the following is the next step the tech should take to resolve the issue?
- Rebuild the users mail profile.
A users personal settings are not saving and a tech suspects the users local windows profile is corrupt. The tech wants to check the size of the ntuser.dat file, but it doesn’t appear in the user’s profile directory. Which of the following control panel utilities should the tech use to correct this?
- Folder options
Joe, a customer, has informed a tier 2 help desk that a compute will not boot up. After about ten minutes of troubleshooting, joe is increasingly concerned and claims that the tech is wasting his time because he has already tried everything that had been suggested. What should the tech do?
- Ask more open-ended questions to see if the issue can be narrowed down.
