Final Exam Chapter 1

Question 1

Absenteeism

Answer 1

regularly staying away from work or school without good reason

Question 2

Applied Social Psychology

Answer 2

The study of how people interact in groups

Question 3

Critical Thinking

Answer 3

The objective analysis and evaluation of an issue in order to form a judgement

Question 4

Employee Engagement

Answer 4

“The investments of an individual’s complete self into a role”

Question 5

Employee Well-Being

Answer 5

Lack of emotional exhaustion, psychosomatic health complaints, and physical health symptoms

Question 6

Evidence-Based Approach

Answer 6

Integrating individual clinical expertise with the best available external clinical evidence from systemic research

Question 7

Evidence-Based Management (EBM)

Answer 7

The ability to translate research into practice

Question 8

Hawthorne Effect

Answer 8

Positive responses in attitudes and performance when researchers pay attention to a particular group of workers

Question 9

Individual Level

Answer 9

The most basic level within organizational behavior such as personality or behavior

Question 10

Industry Level

Answer 10

The aggregate of productive enterprises in a particular field, often named after its principal product or service (for example, the health, care industry)

Question 11

Job Performance

Answer 11

Can be actual performance as collected in organizational records (e.g., the number of forms correctly processed in an insurance company) or it may be rated by supervisors or peers

Question 12

Job Satisfaction

Answer 12

How content an individual is with his or her job, whether or not they like the job or aspects of it, such as the nature of work or supervision

Question 13

Organizational Behavior

Answer 13

The study of individuals and their attitudes and behaviors at work

Question 14

Organizational Citizenship Behavior (OCB)

Answer 14

Considered to be performance beyond the expectations of a person’s job description– extra-role performance

Question 15

Organizational Commitment

Answer 15

An employee’s desire to remain a member of an organization

Question 16

Organizational Level

Answer 16

An entire entity structured and managed to pursue collective goals with a structure that determines relationships between the different activities and the members

Question 17

Prosocial Motivation

Answer 17

New concept of motivation that assesses the degree to which employees behave in a way that benefits society as a whole

Question 18

Team Level

Answer 18

The group level of analysis

Question 19

Theory X

Answer 19

When leaders assume that people are basically lazy, don’t like to work, and avoid responsibility

Question 20

Theory Y

Answer 20

When leaders assume that people are internally motivated, like to work, and will accept responsibility

Question 21

Turnover

Answer 21

The rate at which employees leave a workforce and are replaced

Question 22

Turnover Intentions

Answer 22

Employees thoughts about quitting their jobs

Question 23

What are the four sources of evidence in Evidence-Based Management (EBM)?

Answer 23

Scientific, organizational, experiential, and organizational values/stakeholders’ concerns

Question 24

What are the three goals of science as applied to Organizational Behavior?

Answer 24

description, prediction, and explanation

Question 25

Ian Mitroff’s basic organizational questions for critical thinking

Answer 25

1- What businesses are we in or should we be in?
2- What is our mission or what should it be?
3- Who are our prime customers or who should they be?

Question 26

What are the intellectual traits developed through critical thinking?

Answer 26

they are developed by consistently applying intellectual standards to reasoning elements

Question 27

Components of “thriving” in Organizational Behavior

Answer 27

Vitality and learning, which reduce burnout and predict performance over attitude measures.

Question 28

Outcomes in Organizational Behavior related to attitudes

Answer 28

Job satisfaction, organizational commitment, and employee engagement

Question 29

Levels of analysis in Organizational Behavior

Answer 29

Individual, group (team), organizational, and industry