Final Exam Chap 3 Flashcards
Emotions and Moods
Affect
One’s attitude, composed of both emotions and moods
Affect Spin
The ability to vary responses to emotional events by knowing which people are more reactive than others to both internal and external events
Affect Relabeling
Verbally labeling the initial reaction of something negative and then relabeling it to be less intense
Affective Climate
The shared affective experience of a work group or team
Broaden-and-Build Model
A process by which emotions serve to both broaden employee experiences and allow them to build better-functioning organizations
Deep Acting
When a desired emotional expression is achieved by changing one’s underlying felt emotion
Emotion Regulation
Ability to manage emotion in the self and others
Emotional Dissonance
The result of the difference between the organizationally expected emotions and an employee’s inner or “real” emotions
Emotional Division of Labor
Any explicit or implicit division of roles in which individuals var in their requirement to use emotional abilities
Emotional Intelligence
“Ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”
Emotional Labor
The effort required to effectively manage emotions to be successful on the job
Negative State Affect
The experience of negative emotions and poor self-concept
Positive State Affect
The extent to which an individual subjectively experiences positive moods
State Affect
Feelings experienced in the short term and that fluctuate over time
Surface Acting
Producing a desired outward emotional expression without modifying the underlying emotions
