final exam Flashcards
1
Q
mediated communication
A
- communication that is mediated by a channel or tool to transmit or receive a message
- CMC - computer mediated communication
2
Q
emoticons
A
- can be used to replicate emotions and expressions generally shown by nonverbal expressions
3
Q
chronemics
A
- the study of how humans use time to communicate
4
Q
synchronous
A
- communication that occurs simultaneously or live
- face to face
- skype
- facetime
5
Q
asynchronous
A
- communication that is interrupted with periods of time
- unique to CMC
- text message
6
Q
response latency
A
- the gap in time between sending and receiving messages
- this time can communicate its own message
- longer response latency = more uncertainty
7
Q
CMC vs face to face communication
A
- a growing number of interpersonal relationships are forming through CMC
- dating websites
8
Q
social information processing theory (SIP)
A
- theoretical perspective designed to explain the differences between face to face and mediated relationships
- argues that relationships can be the same quality wvwn if formed through mediated channels
- primary difference is due to bandwidth
9
Q
bandwidth
A
- the amount of information that can be communicated at a given time
10
Q
media richness and nonverbal communication
A
- some channels allow for more information and more effective communication than other channels
11
Q
media richness theory
A
- classifies channels of comm on a continuum from lean (a poster) to rich (facetime)
- the more rich the channel, the more effective the communication
12
Q
facial primacy
A
- the tendency to give more weight to the face than to other comm channels
13
Q
avatars and nonverbal implications
A
- avitars-mediated embodiments and manifestations of human characteristics
- viewed as a nonverbal expression of self
- representative of the symbolic nature of nonverbal comm
14
Q
social presence
A
- identifying and connecting with other people or other things and reducing the psychological distance through technology
- creates a sense that we are a part of something else
- using this perspective comm (both verbal and nonverbal) becomes ore meaningful at an interpersonal level
15
Q
danger in communicating using CMC
A
- nonverbal images (such as pictures of yourself) could have negative ramifications long-term
- if it is online it can be found and is perminent
16
Q
contexxt
A
- featured of a social encounter that provide key markers for the meaning of any given behavior
- some researchers argue that we can only understand NV behaviors when they are considered within their social context
17
Q
advertising meaasges
A
- nonverbal elements account for an overwhelming about of the total advertising message
- settings, clothes, music, props, physical characteristics
18
Q
advertising effectiveness
A
- we are less guarded against NV and less critical of the NV contents
- we are most vulnerable to NV influences when we are distracted or not closely attending the persuasion attempt
- effective adds can manipulate how we feel or think about social groups and ourselves
- healthy attractive people selling sneakers
19
Q
political messages
A
- pay more attention to candidates now that we can see their emotions and NV cues through TV and the internet
- image advisors used to address attire, posture, facial expressions, etc.
20
Q
origins of NV messages in campaigns
A
- nixon vs kennedy
- nixon won on paper but lost in terms of how he presented himself on tv
- kennedy looked more relaxed
21
Q
most emphasized elements of NV in politics
A
- tone of voice
- eye contact
- attire/dress
- gestures & posture
22
Q
NVC in educational context (teachers)
A
- NV behaviors help students understand the course material and are used to create a supportive classroom climate
- immediacy behaviors: eye contact, moving around the room (one of the biggest predictors of students learning)
- personal appearance affects whether students talk to him or her after class
23
Q
NVC in educational context (students)
A
- NV behaviors can indicate understanding, attention, and affect for class
- facial expressions indicate comprehension
- avoid eye contact to avoid participation
24
Q
positive student teacher relationships are characterized by
A
- open communication
- closer proxemics
- greater eye contact
- mutual trust
25
3 benefits of NVC in classrooms
- increases students ability to learn and understand course content
- increase students satisfaction with their classroom experiences
- increase instructors ability to teach diverse groups of students
26
NVC at work
- can contribute to productivity, effectiveness, and satisfaction
- NV elements: space, territory, personal space, time, touch
27
functionalist
- focuses on the practicality of NVC in organizations
28
critical
- focuses on the symbolized meaning of NV
| - often stresses how NVC is used to marginalize subordinates and/or groups
29
spaces
- spaces and environments influence employees attitudes and behaviors
- more windows increase happiness
- bright/neutral colors increase satisfaction
- open spaces increase communication
- power can also be reflected in the amount of space that each employee is given (office size, cubicle)
30
open door policy
- preferred in workplaces, honest communication
31
closed door policy
- suggest that employees prefer privacy over collaboration
32
personal space
- highly values in organizations
- leaders are permitted more personal space than subordinated
- violations of personal space can create organizational turbulence and lead to conflict
33
touch in status and power
- superiors indicate control touch behaviors more often than the subordinates
- handshakes
34
touch in sex differences
- historically touching between male and females is perceived negatively at work
- could potentially be considered sexual harassment
35
kinesics
- facial expressions
- largely misunderstood at work
- taught to mask our emotions (game face)
36
emotional work
- refers to the manifestation of false impressions that are shown through physical behaviors
- body posture, gestures
37
impression management
- individuals making conscious efforts to control the impressions they make
- NVC is the primary way that individuals manage their impressions
- related to perceived efficiency and job promotions
38
credible leadership techniques
four NV strategies associated with effective organizational leaders
- physical appearance
- posture
- vocalics
- eye contact
39
superior subordinate relationship
- good relationship is one of the strongest predictiors of workplace satisfaction
40
leader member exchange theory
- some employees will be in the "in group" with the boss, and other will be in the "out group"
- these groups are reflective of the differences in NV behaviors shown to subordinated (ex. touch, proxemics)
41
Kram & Isabella 3 types of organizational peers
- informational peers - short time to develop, communicate only about information related to work
- collegial peers - some time to develop, talk about work and personal life
- special peers - years to develop, basically like best friends
42
employee to customer
- customer is typically aware of at least 3 NV cues in a 60 second pitch
- NV cues related to openness, trustworthiness, and agreeableness often related to sales effectiveness
43
interviewing do
- respect the personal space
- look good and clean
- keep and even tone
- relax and lean a little forward
- hold a pen or notepad or the arm rest if you are unsure what to do with your hands
44
interviewing dont
- unusual handshake
- poor or too much eye contact
- out of control gestures
- lack of facial expression
- poor posture
- odd attire
- too much cologne/ aftershave/ perfume
- click your pen/ bounce your legs/ fidget
