Extra Exam Rev Flashcards
Conflict resolution techniques (6
use of appropriate communication skills Negotiation Assertiveness Active listening Nonverbal communication Language style
What are the causes of workplace conflict (6
changes in practices and procedures Complaints Cultural misunderstanding Lack of empathy Lack of information Poor communication
What is lack of empathy, what do staff need to do to prevent
relates to whether a person is sensitive to another persons needs or not
Staff need to listen to customer concerns and issues and show understanding for the individuals circumstance.
What are the barriers to facilitation (6
conflict of interest
Personality clashes
Poorly defined roles and responsibilities
Poor communication skills
Conflict between individual and group goals
Lack of group cohesion
Eg and How to prevent conflict of interest
highlight the conflict of interest in a non confrontational way
Discuss the conflict openly to those who are involved
Make a decision ensuring that all parties agree and are comfortable with the outcome.
Eg. If the coaches son is captain and first best and fairest.
Eg and how to deal with a personality clash
seperate individuals where possible
Allocate them different tasks so they don’t have to work together
Eg. When two participants have a punch on
Eg and how to prevent poorly defined roles and responsibilities
display roles and responsibilities in a location that is often visited by the group and email the staff as well.
When the group of people are unsure of what their roles are in the group
Eg and how to prevent poor communication skills
be clear regarding communication expectations when dealing with staff, clients and participants.
People are unsure of what to do, creating conflict
Eg and how to prevent Conflict between individual and group goals
all members should be involved in goal setting so they take ownership
Sam is pissed off because the goal for the group is not to his liking
Eg and how to prevent Lack of group cohesion and commitment to group goals
display group goals in an area where staff are frequent to remind everyone of group goals.
Eg. Sam does his own thing whilst the group is working on something completely different
What are the collaborative approaches (5
group management skills Group decision making Listening skills Negotiation techniques Defining roles and responsibilities
How does Group management skills lead to optimal performance
ensures that all aspects of the project are executed effectively, efficiently and successfully
How does Group decision making lead to optimal performance
allows group members opinions to be said, ensuring that the most suitable decision is made
How does listening skills lead to optimal performance
ensures that all members listen and respond constructively as well as showing respect to one another.
How does negotiation skills lead to optimal performance
ensures that a mutual agreement is made, bringing some degree of satisfaction to both parties in the process.
How does Defining roles and responsibilities lead to optimal performance
ensures that the group has direction, making the individuals accountable for their roles and well as making them aware of their responsibilities
What are the five stages of group formation in order
Forming Storming Norming Performing Adjourning
What is forming (2
he initial stage where the group beings to form relationships as well as building an element of trust.
The stage where the leader focuses on goals,
What is storming (3
when the goal of the group is to establish clear group structure
Differences and confusion arise over goals
Conflict is most common to exist in this stage
What is norming (4
the group enters a normal operating phase
All conflicts are resolved
All group members know their roles and how the group will operate
Team develops an agreement on common goals
What is performing (2
the group starts to work on actual tasks
Group is focussed on work tasks and no longer in the organisation of the group and how it will operate
What is adjourning (3
the final phase of group formation
The group leader will review the goals and make recommendations for the future
The group has completed the tasks and are now disbanding as members may be moving to new groups
What are the key elements of a lesson plan
aims
Dates and times
Activity stages and structure
Logistics
What are aims (2
the things that you want to achieve from the session
The goals of the session
What should be done post session in regard to aims
Post session: when evaluating at the conclusion of the session, original Aims and objectives should be analysed and used as a main indicator whether or not the session was a success
What are dates and times (2
when and what time it’s going to take place
May determine types of people who are going to participate eg. 11am session will have no kids
What is Activity stages and structure (2
how the session will run and what structure will be chosen eg. Warm up, main activity, cool down
Tasks and activities should be chosen according to aims, participants and the recourses
What is logistics
the management and the running of the session Involving the organisation of people, facilities and supplies
What information does the logistics plan need to contain (6
including details about the coordination, the running of the session, the venue, the Equipment needed, resources support personal needed
What are the participants needs and aims (7
competition of performance targets Self improvement Lifestyle adjustment Fitness targets Social Tactical Technical
What is Competition or performance targets eg
aim to achieve performance targets and win games or matches
Eg, 40 team tackles, number of wins per season
What is self improvement eg
aim related to a dimension of health as well as cosmetic benefits
Eg. Weight loss and positive endorphins
What is fitness targets eg
aim to improve fitness
Eg. A 3k run under 12 minutes
What is lifestyle adjustment eg
aim to achieve health benefits for a lifestyle change
Eg. Sarah is obese and walks 30 minutes every day
What is technical eg
aim to learn or refine a skill
Eg. Standing up on a surfboard
What is tactical eg
aim to improve participants tactical ability
Eg. Footy team learning the forward 50 zone
What is social eg
aim to socialise and meet new people
Eg. Midweek ladies tennis where they have wine after
What are the relevant legislations (5
work health and safety Privacy Working with children Equal opportunity Duty of care
What is work health and safety eg
ensures the safety and health of employees within the workplace
Eg. If someone slips on a wet floor with no sign
What is privacy eg
ensures the protection of an individuals personal information, remaining confidential
Eg. If someone goes online and reveals someone’s weight
What is equal opportunity eg
ensures that no one is discriminated within the sport and rec industry
Eg. Coach refuses selection or excludes a child from training and games
What are the records (5
equipment maintenance history Maintenance schedule Incident reports Failure reports Equipment or activity specific policies or procedures
Incident reports (2
a record of an accident or injury that occurred during a similar session or location
Can help with the planning of future sessions as well as legality matters
Failure reports 2
a record of an issue, problem or setback in a session
Should be recorded to crate a prevention strategy for future sessions.
