Exam Study CH2 Flashcards
What is facilitation?
Facilitation is the process of assisting an individual or group to learn something new, enable them to do a certain task or to make something easier.
What does the group leader need to do to ensure the group is facilitated successfully
The group leader should always allow the group to evolve at its own pace
What role does group formation have in facilitation
Formation creates a structure, because If the group is not developed correctly from the start, the group has no hope of meeting their desired outcomes
What are the 5 stages of group formation
Forming Storming Norming Performing Adjourning
What is the forming stage
The initial stage where the group begins to from relationships and establish an element of trust
What is the stage storming
When the goal of the group is to establish a clear group structure
What stage of group formation is conflict most likely to arise
Storming
What is the stage norming
The normal operating phase and all conflicts are resolved as well as all group members knowing their roles and how the group will operate.
What is the stage performing
When the group starts to work on actual tasks
What stage is adjourning
The final phase where the group has completed the tasks and are now disbanding
What are group dynamics about? W 6
Decision making Respect Conflict resolution Communication Trust Safety
What are forms of non-verbal communication 5
Facial expressions Eye contact Gesture Postures and body language Appearance
What is essential when decision making in a group situation
It is important to listen to all group members ideas, suggestions and points of view as each member may have something to offer
What can destroy the dynamics of the group
Conflict
How should conflict be dealt with
Conflict should be dealt with swiftly and tactfully to prevent escalation
6 approaches to conflict resolution
Withdrawal Smoothing Compromise Forcing Confrontation Problem solving
3 factors that are vital with group dynamic components
Trust, honesty and safety
What are the 6 barriers to facilitation
Conflict of interest
Conflict between individual and group goals
Personality clashes
Poor communication skills
Lack of group cohesion and commitment to goals
Poorly defined roles and responsibilities
What is a conflict of interest w
A conflict of interest is when an individual or organisation has a certain motivation for wanting a particular outcome to an issue or decision that needs to be made
Strategies to remove conflict of interest (3step)
Highlight the conflict of interest
Discuss conflict openly to people involved
Make decision ensuring that all parties agree and are comfortable with the outcome
Strategies to remove personality clashes (2 step)
Separate individual where possible
Allocate them different takes so they don’t have to work together
Strategies to prevent poorly defined roles and responsibilities (2step)
Display roles and responsibilities in a location and email to staff
Refer to chart whenever in the project so staff know the role of others
Stratergy to removing poor communication skills (3step)
Be clear regarding communication expectations when dealing with staff, clients and participants
Foster an environment with open and honest communication
Provide professional development opportunities
Strategies to removing conflict between individuals and group goals
All staff member should be involved in goal setting so they take ownership
Strategies to removing lack of group cohesion and commitment to group goals (3step)
Display group goals in an area where staff frequently are in order to remind everyone in the group
Use staff meetings as an opportunity to remind staff of group goals
Allocate time of time building and staff mixers
What are the 5 collaborative approaches
Group management skills Group decision making Listening skills Negotiating techniques Defining roles and responsibilities
Effective group decision making uses 5
Access Identify Alternatives Evaluate Make the decision
What are the 4 leadership styles, categories and types
Friendly approaches
Clear and precise
Disciplinarian
Motivational and encourage
What groups is the friendly approach suitable for
Suitable for groups that are self motivated and don’t require any discipline
What does the clear and precise approach involve
Involves being organised and efficient, as well as having clear communication
When is the disciplinarian approach used?
Used when safety is w concern or task requires adherence to strict procedures
What does the motivational and encourage approach help with
Helps with members stepping out of their comfort zone
Throughout performance, what must be established as well as done
Criteria must be established
You must also monitor and assess the group
What are two factors that can affect optimal performance? And what do they involve
Task allocation (allocate tasks based on group members skill, strengths and weaknesses) mentoring (transferring knowledge and skill through demonstrations)
What are some criteria that can measure group performance (4
Was the project successful?
Was there data to support the success of the group?
During the performance, were there barriers that impeded the success of the group?
What external factors contributed to the success or failure of the groups performance?
Monitoring and assessment of the group may take form of? (7
Group brainstorming Anonymous survey Self assessment Results Management observation Performance review meetings Debriefing
