Explore the Enterprise Desktop

Question 1

What is modern endpoint management?

Answer 1

A new approach to managing Windows devices, similar to managing mobile devices, that simplifies deployment, improves security, and enhances user experience.

Question 2

What are the key benefits of modern endpoint management?

Answer 2

Simplified deployment and management, improved security, better user experience, lower costs.

Question 3

What types of devices can be managed with a modern endpoint management platform?

Answer 3

Desktop PCs, HoloLens, Surface Hubs, company-owned devices, employee-owned devices, and mobile devices (iOS and Android).

Question 4

How does Windows Autopilot simplify device provisioning?

Answer 4

It automates device setup, joining devices to Azure AD and enrolling them in Intune, and applying user and organizational settings without custom OS images.

Question 5

What is the benefit of using a modern endpoint management approach for updates?

Answer 5

It simplifies keeping Windows and Microsoft 365 apps up-to-date without the need for complex on-premises infrastructure.

Question 6

Name three built-in security features of Microsoft 365 that contribute to intelligent security.

Answer 6

(Any three of these) Windows Hello, Windows Defender ATP, Windows Information Protection, Microsoft Entra Identity Protection, Conditional Access.

Question 7

What is the Microsoft Intelligent Security Graph?

Answer 7

A system that uses billions of signals and machine learning to provide security insights and help protect company data.

Question 8

How do proactive insights improve device management?

Answer 8

They allow IT to discover and address device and app issues before they impact end users, increasing confidence in updates and security.

Question 9

What is the purpose of an established device life cycle in an organization?

Answer 9

To ensure users have the right technologies to be productive, manage resources effectively, and prevent end-of-life devices from becoming a liability.

Question 10

What are the six phases of the enterprise desktop life cycle?

Answer 10

Planning, 2. Purchasing, 3. Deployment, 4. Operations, 5. Support, 6. Upgrade and Retire.

Question 11

What activities are typically included in the “Planning” phase of the device life cycle?

Answer 11

Defining a strategy for system management, including hardware and software standards, security policies, and deployment methods.

Question 12

What key tasks are performed during the “Deployment” phase?

Answer 12

Installing the operating system, enrolling devices in management systems (e.g., Intune), and deploying applications.

Question 13

What is the primary goal of the “Operations” phase?

Answer 13

Ensuring systems are functioning correctly, are secure, and meet performance and availability requirements.

Question 14

What types of activities are included in the “Support” phase?

Answer 14

Providing end-user training, troubleshooting issues, and offering assistance with using systems and applications.

Question 15

What happens during the “Upgrade and Retire” phase?

Answer 15

Replacing old devices, retiring obsolete hardware, and unenrolling devices from the organization’s management systems.

Question 16

What factors should organizations consider when planning for new systems?

Answer 16

Existing device inventory, upgrade feasibility, operating system misconfigurations, and future needs.

Question 17

What are the key elements of the “Computer strategy” stage in the planning phase?

Answer 17

Image and hardware standardization, environment design, replacement frequency, mobile device vs. desktop usage, and BYOD policies.

Question 18

What is involved in the “Computer selection” stage?

Answer 18

Choosing hardware, software, and peripherals, and conducting design configuration and application compatibility testing.

Question 19

What should be considered when evaluating “Deployment methods” during planning?

Answer 19

The costs associated with each method, the suitability for different scenarios, and whether a cloud-based or on-premises solution is needed.

Question 20

What is “Demand forecasting” in the context of IT planning?

Answer 20

Predicting future computing resource requirements to determine purchasing needs.

Question 21

What is the purpose of “Design configuration”?

Answer 21

Determining how to utilize new features and incorporate them into the overall plan, including new tools, resources, and settings.

Question 22

What activities are included in the “Purchasing” stage?

Answer 22

Negotiation, contracts, vendor management, shipping, and disposal of packaging materials.

Question 23

What are the major cost factors to consider during the purchasing phase?

Answer 23

Hardware, software, accessories, deployment process, and hardware staging.

Question 24

What is involved in “Hardware staging”?

Answer 24

Securely storing, unpacking, inspecting, and inventorying new systems before deployment.

Question 25

What are the key steps in the “Building” phase of desktop deployment?

Answer 25

Streamlining the process, developing the process, testing, configuration, and managing logistics.

Question 26

What is the purpose of the “Testing” step in the building phase?

Answer 26

To identify and correct errors in the OS configuration or deployment process before rollout.

Question 27

What does the “Configuration” step involve?

Answer 27

Developing automation solutions, configuring standardized images or device configurations, and planning for network access.

Question 28

What is included in “Managing the logistics” during the building phase?

Answer 28

Storing computers, deploying hardware, communicating with end users, and potentially coordinating with hardware vendors for pre-shipment configuration.

Question 29

How does the deployment team typically approach the deployment phase?

Answer 29

They deploy in phases, stabilizing each phase before moving on, and use early phases to validate configurations and user experience.

Question 30

What is “Enrollment” in the context of modern device management?

Answer 30

Configuring an existing device to meet organizational requirements and granting it access to resources without redeploying the OS.

Question 31

What are the benefits of using enrollment for mobile devices and BYOD scenarios?

Answer 31

It allows organizations to manage a range of devices and scenarios, from basic email access to full device management, while accommodating different requirements for various user groups.

Question 32

What are some best practices for managing data during deployment?

Answer 32

Migrating essential data to the cloud or network shares before deployment, using in-place upgrades whenever possible, and leveraging tools like USMT for local data and settings migration.

Question 33

What is the purpose of the User State Migration Tool (USMT)?

Answer 33

To capture and migrate user accounts, files, OS settings, and application settings to a new Windows installation.

Question 34

What are the three phases of application deployment planning?

Answer 34

Managing application inventory and compatibility, 2. Packaging applications, 3. Providing life-cycle support.

Question 35

What is the first step in understanding the impact of application compatibility changes?

Answer 35

Gathering an application inventory.

Question 36

What is an effective way to reduce the number of applications in an environment and associated costs?

Answer 36

Standardizing application versions across the organization.

Question 37

What are some methods for obtaining silent installation commands for applications?

Answer 37

Checking installation guides, searching internet forums, or using command-line options like /help or /? with the setup application.

Question 38

What is Microsoft Application Virtualization (App-V)?

Answer 38

A technology that provides application packaging and sequencing to create virtual applications. (Note: App-V will be end-of-life in April 2026.)

Question 39

What are the main aspects of application life-cycle support?

Answer 39

Deploying new applications, installing new versions of existing applications, and updating applications.

Question 40

What are the common options for application delivery in an organization?

Answer 40

Automatic installation (e.g., during deployment), on-demand installation through a portal, and access to applications on personal devices.

Question 41

What are the key features of Microsoft Intune for application management?

Answer 41

Supports various application installation types (Office, app packages, LOB apps), application policies for data protection, and compliance-based access control.

Question 42

When is virtual application delivery beneficial?

Answer 42

When the client device cannot run the application locally. Applications are installed on a server or Cloud PC and accessed remotely.

Question 43

What are some examples of virtual application delivery solutions?

Answer 43

Azure Virtual Desktop and Windows 365.

Question 44

What factors should be considered when deciding whether to upgrade or retire existing computer hardware?

Answer 44

Age of the computers, performance, cost of upgrading compared to replacement, and the availability of facilities for refurbishment and storage.

Question 45

What are some key considerations for upgrading software on user workstations?

Answer 45

Upgrading applications to new versions requires more planning and testing than applying simple updates.

Question 46

What is the focus of the “Retirement” phase in the device lifecycle?

Answer 46

Safely and efficiently removing a system from production when it is no longer useful.

Question 47

What logistical factors should be considered during the retirement phase?

Answer 47

Minimizing user disruption during computer pickup, preparing computers for resale (including data wiping), managing inventory and paperwork, and handling packing and shipping.

Question 48

What should be done with sensitive information on hard drives of retired computers?

Answer 48

Ensure that sensitive data is securely removed before the device leaves the organization, using appropriate software tools or hardware solutions.

Question 49

What factors should be considered regarding the value of retired equipment?

Answer 49

Residual or resale value for accounting purposes, potential for charitable donations, and tax implications.

Question 50

What challenges and considerations are associated with BYOD device retirement or unenrollment?

Answer 50

Balancing the need to remove organizational data with protecting the user’s personal information. Selective wiping of applications and data may be necessary.

Question 51

What is a crucial step before allowing BYOD devices to access organizational resources?

Answer 51

Informing users about the organization’s policies regarding data removal and device wiping upon retirement or unenrollment.