Enterprise Desktop life-cycle model

Question 1

What is the purpose of an established device life cycle in an organization?

Answer 1

To ensure users have the right technologies to be productive, manage resources effectively, and prevent end-of-life devices from becoming a liability.

Question 2

What are the six phases of the enterprise desktop life cycle?

Answer 2

Planning, 2. Purchasing, 3. Deployment, 4. Operations, 5. Support, 6. Upgrade and Retire.

Question 3

What activities are typically included in the “Planning” phase of the device life cycle?

Answer 3

Defining a strategy for system management, including hardware and software standards, security policies, and deployment methods.

Question 4

What key tasks are performed during the “Deployment” phase?

Answer 4

Installing the operating system, enrolling devices in management systems (e.g., Intune), and deploying applications.

Question 5

What is the primary goal of the “Operations” phase?

Answer 5

Ensuring systems are functioning correctly, are secure, and meet performance and availability requirements.

Question 6

What types of activities are included in the “Support” phase?

Answer 6

Providing end-user training, troubleshooting issues, and offering assistance with using systems and applications.

Question 7

What happens during the “Upgrade and Retire” phase?

Answer 7

Replacing old devices, retiring obsolete hardware, and unenrolling devices from the organization’s management systems.