Expertise And Competence

Question 1

Expertise Nd competence

Answer 1

Ability to deliver on promises

Question 2

Moorman et al 1993

Answer 2

Ability to complete task set

Question 3

Apple Pay

Answer 3

Promised convenience
No need for bank cards
Deliver on promise
Deemed reliable and trustworthy - cognitive trust

Question 4

Moreover,

Answer 4

Expertise and competence leads to worthiness if trust and bond building

Question 5

Sirdeshmukh et al 2002

Answer 5

Ability - Operational competence

Question 6

Johnson and Grayson (2005)

Answer 6

Context of expertise