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CCMP 2024 Study Guide > Executing and Completing the Change > Flashcards

Executing and Completing the Change Flashcards

1
Q

What is the purpose of Executing the Change Management Plan?

A

To monitor, measure, and control the delivery against baseline plans

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2
Q

What are the 7 component plans used when Executing the Change Mangement Plan?

A
  • Resource Plan
  • Communication Plan
  • Sponsorship Plan
  • Stakeholder Engagement Plan
  • Learning and Development Plan
  • Measurement and Benefit Realization Plan
  • Sustainability Plan
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3
Q

What are the options for adjusting Financial Resources when executing the Resource Plan?

A

Increase, decrease, or reallocate budget between spending categories

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4
Q

How should adjustements to Financial Resources be made?

A

Through a controlled process and approved by appropriate Stakeholders

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5
Q

What kind of conrols are applied to spending?

A

Type and amount

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6
Q

Why might Human Resource problems occur?

A

Competing priorities
Coinciding tasks
Unavoidable circumstances

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7
Q

What are the ways a Resource Plan can help manage Human Resources while Executing the Change Management Plan?

A

Identify shortages
Allocate resources
Reduce the likelihood of conflicts
Reduce the consequences of conflicts

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8
Q

What expectations can be set to reduce the risk to Human Resources constraints when Executing the Change Management Plan?

A

Define:
- Roles
- Required skills
- Experience levels
- Engagement durations

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9
Q

What is involved with Information Resources Management?

A

Creating, storing, sharing, and disseminating records, documents, and reports

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10
Q

What controls should be applied to Information Resources Management?

A

Authorizing who can create, review, update, or delete records, document, and reports

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11
Q

What organizational resources might offer assistance in Information Resources Management?

A

IT, Legal, Records Retention

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12
Q

How should Physical Resources be acquired?

A

Through an agreed-upon, documented control process

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13
Q

What should the inventory of Physical Resources document?

A

Quality, quantity, and duration required

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14
Q

What are the inputs to Executing the Resource Plan

A

Change Management Plan
Project Schedule and Plan
Resource Plan

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15
Q

What are the outputs from Executing the Resource Plan?

A
  • Change Management Plan
  • Financial Resources Update/Impact Reports
  • Human Resources Update/Impact Reports
  • Information Resources Update/Impact Reports
  • Physical Resources Update/Imact Reports
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16
Q

What are the inputs to Executing the Communication Plan?

A

Project Plan
Communication Plan
Stakeholder Engagement Plan

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17
Q

What are the outputs from Executing the Communicaiton Plan?

A

Communication Delivery

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18
Q

What are 5 tools to prepare Sponsors when Executing the Sponsorship Plan?

A

Actions that visibly support the Change
Examples of good Sponsorship
Common mistakes
Prepared communications
Guidance for message delivery

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19
Q

What are the 2 stages to Executing the Sponsorship Plan?

A
  • Prepare Sponsors
  • Sustain Sponsor Engagement
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20
Q

What’s the best way to sustain Sponsor engagement?

A

Regular updates

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21
Q

What are the inputs to Executing the Sponsorship Plan?

A

Sponsorship Plan
Communication Plan
Stakeholder Engagement Plan

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22
Q

What are the outputs from Executing the Sponsorship Plan?

A

Sponsor Activities
Sponsor Competency Building Activities

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23
Q

What component plan involves Resistance Management when Executing the Change Plan?

A

Stakeholder Engagement Plan

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24
Q

What are the imputs to Executing the Stakeholder Engagement Plan?

A

Stakeholder Engagement Plan
Sponsorship Plan
Communication Plan

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25
Q

What are the outputs from Executing the Stakeholder Engagement Plan?

A

Stakeholder Engagement Activities
Sponsor Engagement Activities
Resistance Management Activities

26
Q

What are the 3 stages to Executing the Learning and Development Plan?

A
  • Define Objectives
  • Execute Plan
  • Evalutate Plan
27
Q

What a 4 qualites of good learning objectives

A

Clear, measurable, realistic, appropriate to learner level

28
Q

What are the three steps to the Execute stage of Executing the Learning and Development Plan?

A
  1. Develop Materials
    2.Plan Logistics
  2. Deliver Curricula
29
Q

What are 5 things to evaluate while Executing the Learning and Development Plan?

A

What knowledge was retained?
What skills were obtained?
How often are skills being used?
How effective are the new skills?
How have attitudes changed?

30
Q

What are some tangible indicators to evaluate when Executing the Learning and Development Plan?

A

Skills and Knowledge
Performance Inidcators
Productivity
Response time
Sales volume
Requests for help

31
Q

What are some intangible indicators to use when evaluate when Executing the Learning and Development Plan?

A
  • Effective communication
  • Quality of decision making
  • Conducive teamwork
  • Job satisfaction
  • Stress rate
32
Q

What are the inputs to Executing the Learning and Development Plan?

A

Learning and Development Plan
Change Resources, Roles and Responsibilities Plan
Supporting Learning and Development
Learning Materials

33
Q

What are the outputs from Executing the Learning and Development Plan?

A

Learning and Performance Evaluation Reports

34
Q

What are the 5 parts to Executing the Measurement and Benefit Realization Plan?

A
  • Tracking and Measuring Benefits
  • Progress Monitoring
  • Communications with Stakeholders
  • Stakeholder Feedback
  • Benefits Realization
35
Q

What does Tracking and Measuring Benefits involve when Executing the Measurement and Benefit Realization Plan?

A

Measuring actual performance data against the baseline measurement and the target

36
Q

What HR data can help monitor progress whe Executing the Measurement and Benefit Realization Plan?

A

Turnover, absences, tardiness

37
Q

What should the Change Management Lead communicate to Stakeholders when Executing the Measurement and Benefit Realization Plan?

A

Progress in the previous period
Impediments to progress
Potential barriers to come

38
Q

Executing the Change should return what two results that can be examined as Benefits Realization while Executing the Measurements and Benefits Realization Plan?

A

Organizational outcomes (e.g.: improved customer service)
Benefits outlined in the Business Case (e.g.: increased sales)

39
Q

What are the inputs to Executing the Measurement and Benefit Realization Plan?

A

Change Management Plan
Measurement and Benefits Realization Plan

40
Q

What are the 6 components to Executing the Sustainability Plan?

A

Communication
Metrics Tracking
Performance Management
Rewards and Recognition
Sustaining Ownership
Continuous Improvement

41
Q

What kinds of rewards should be offered when executing the Sustainability Plan?

A

Both extrinsic and intrinsic

42
Q

What are objective measures to be considered when Executing the Sustainability Plan?

A

Perormance appraisals
Promotions/Demotions/Transfers
Learning and Development

43
Q

What are the inputs to Executing the Sustainability Plan?

A
  • Sustainability Plan
  • Measurement Baselines
44
Q

What are the outputs from Executing the Sustainability Plan?

A

Communication Events
Benefits Reviews
Business Performance Reports
Evaluations and Reviews

45
Q

What are the inputs to Modifying the Change Management Plan as Required?

A

Change Management Plan
Project Schedule and Plan

46
Q

What are the outputs from Modifying the Change Management Plan as Required?

A

Change Management Plan (updated)

47
Q

What is the purpose of Completing the Change Management Effort?

A

To document the actions and resources needed to close the change

48
Q

What 4 activities might be required when Evaluating the Outcomes against the Objectives?

A

Compare the outcomes of the Change against the Change Objectives
Compare the outcomes of the Change against the Project/Program Objectives
Document if change efforts met, failed to meet, or exceed
Review outcomes with leaders

49
Q

What are the inputs to Evaluating the Outcome Against the Objectives?

A

Change Objectives and Goals
Measurement and Benefit Realization Plan
Sustainability Plan

50
Q

What are the outputs from Evaluating the Outcome Against the Objectives?

A

Change Objectives Analysis Outcomes and Next Steps

51
Q

What is the purpose of Designing and Conducting Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

A

To evaluate the change management success, document what went well, record learnings, and share improvements

52
Q

What are the 5 activities of a Lessons Learned Evaluation?

A
  • Review activities and documents
  • Recognize positive outcomes and opportunities for improvement
  • Develop remediation plans
  • Document actions for future projects
  • Store lessons learned in a shared location
53
Q

What groups could be contacted during a Lessons Learned Evaluation?

A

Team members, key Stakeholders, Sponsor, leadership, affected staff, customers

54
Q

The purpose of Performing the Lessons Learned Evaluation is to do what 9 things?

A
  • Review Change Management objectives
  • Review each phase and its objectives
  • Review effectiveness of each Change Management workstream
  • Review the effectiveness of the approach
  • Verify that goals were reached
  • Identify good outcomes, points for improvement
  • Review activities/documents for best practices
  • Determine best practices
  • Update knowledge management database
55
Q

What questions should a Lessons Learned Evalutation answer?

A
  • What was repeatable?
  • How can future projects be better?
  • What advice for future teams?
  • What were individual successes?
56
Q

What are the inputs to Designing and Conducting a Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

A
  • Case for Change
  • Success Criteria and Measures
  • Change Management Plan
57
Q

What are the outputs from Designing and Conducting a Lessons Learned Evaluation and Providing Results to Establish Internal Best Practices?

A

Lessons Learned Evaluation
Remediation Plan

58
Q

What 4 things are provided in order to close the Change?

A
  1. Evaluation of the outcomes vs. the objectives
  2. Lessons Learned Evaluation
  3. Transfer of the change outcomes
  4. Release of any remaining resources
59
Q

What are the inputs to Gaining Approval for the Completion, Transferring Ownership, and Releasing of Resources?

A

Change Objectives and Goals
Measurement and Benefit Realization Plan
Lessons Learned Report
Future Strategy Plan
Agreement on Ownership Transfer
Resources Release Approval

60
Q

What are the outputs from Gaining Approval for the Completion, Transferring Ownership, and Releasing of Resources?

A

Final Summary Report
Change Initiative Completion

CCMP 2024 Study Guide (6 decks)

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