Definitions and Concepts Flashcards
What is the ISO document on Project Management that is referenced in the Normative References?
ISO 21500:2012(E)
What are the two complementary sets of attributes a Benefit can have?
Quantitative/Qualitative; Measurable/Non-Measurable
What is Benefit Realization?
The acheivment of the expected outcomes
How can Adoption be observed in an organization?
Stakeholder behaviours are consistent with future state behaviours
Adoption of new ways of thinking or behaving requires what two things?
Accepance and demonstration
What is Change?
Transition from Current State to Future State
How is the Current State defined?
Condition at the time is initiated
How is the Future State defined?
Condition at the time the benefits have been realized
What are the four categories of Change Impact?
People, process, technology, and the workplace
What is Change Management?
Applying a structured approach to achieve the expected benefits of a change
What is a Change Risk
An “effect” on change benefits caused by a possible event or condition
When does an organization experience Change Saturation
When the amount of change is more than can be effectively handled
Who can said to hold Competency?
Indoviduals or Organizations
What are the components of Competency?
Knowledge, skills, and abilities
What are the two parts of Engagement?
A stateholders involvement and influence in the change process
What are the three objectives of Governance?
The approval/rejection, monitoring, and adjusting of the Change Management Plan
At its core, Governance is simply ________
A decision-making process
What is an Outcome?
A specific, measurable result or effect
“Readiness” means an organization is ready to do what three things?
Accept, handle, and integrate the impending change
What is Resistance?
Stakeholder opposition to change
What is Resistance Managememt?
Addressing stakeholder opposition to change
Who is the Sponsor?
The person or group accountable for the realization of change benefits
What is Sponsorship?
Aligning stakeholders to support and own a change
Who is a Stakeholder
An individual affected by change
What is Sustainability?
The ability to maintain the Future State
What is a Vision?
The description of the Future State
What will an individual’s normal reaction to change classically cause?
A dip in performance
Change Management will enable what 8 things during the process of change?
Increase adaptability
Increase engagement, morale, preparedness
Minimize performance dip
Accelerate performance recovery
Increase utilization and proficiency
Minimize learning curve
Increase benefits realization
Optimize sustainability
What are the roles of Change management and Strategic planning in relation to each other?
Strategic Planning establishes vision and required changes
Change Management drives individual and collective adoption
What three things will the Vision describe about the Change?
Why the Change is needed
What the Future State will be like
Sometimes the risks
What are the 4 reasons Strategic Planning has a foundational link to Change Management?
It provides clarity of direction
Identifies results and benefits
Aligns stakeholders to common plan
Guide for decision making, communications, and engagement
What are 10 of the change variables mentioned in the types of Change?
- Technological complexity
- Number and type of impacted stakeholder groups
- Degree of process change
- Amount of structural adjustments
- Physical relocations
- Benefit or compensation impacts
- Workorce adjustments
- Speed of implementation
- Degree of job role change
- Geographic dispersion
What are 6 cultural/readiness elements that influence how individuals/organizations respond to Change?
- Value systems
- Cultural norms
- Histories
- Past changes
- Leadership styles
- Competency in managing change
What are the two tools to addess the Change definition?
The 10 change variables and the 5 cultural/readiness elements
What are the 5 integrations of Project Management and Change Management?
Roles & Responsibilites
Methodology & Plan
Tools & Resources
Objectives & Outcomes
Risks
What is the relationship of Project Management and Change Management as diciplines?
Complimentary but distinct
What is the role of Project Management?
Delivering the planned change; the skills, tools, and techniques required; within required scope, time, cost, and quality
What are four responsibilities in the role of Change Management?
- Influencing individual behavior
- Facilitating new ways of working
- Tracking and enabling benefits realization
- Providing input for future change initiatives
What 3 expectations should Project Management and Change Management establish?
How they will work together
How to share information
How decisions will be made
How are the methodologies of Project Management and Change Management complimentary?
Project Management focuses on the Technical (Delivery)
Change Management focuses on the People (Implementation)
What dependancies might the Change Plan and the Project Plan have?
Project milestones and change management activities may trigger one another
What do Change Management tools do?
Deliver, implement, control, and measure change
What is one example of a tool that both Project Management and Change Management can share?
Stakeholder Analysis
What are some resources that both Project Management and Change Management can share?
People, hardware, software, facilities, finances
How do Project Management and Change Management contribute uniquely to benefits realization?
- Project Management delivers the planned change
- Change Management drives the implementation and adoption
What risks do Project Management focus on?
Threats to timeline, scope, budget, and benefits
What risks do Change Management focus on?
Threats to implementation, adoption, and benefits
Change is managed on what two levels?
Organizational and Individual
What 5 things can Change Management examine to determine an organization’s ability to support change?
- Cultural attributes
- Prioritization of the change
- Shared vision
- Recent change
- Structure and roles needed to support change
What 7 types of recent changes are considered when assessing and organizations readiness for change?
Business processes, systems, policies, behaviours, rewards, performance indicators, procedures
What are 7 things that influence individual’s commitment and acceptance of change?
Perspectives, biases, motivations, behaviours, mindsets, resistance, and reactions
What are 5 things that are necessary for an individual to transition to the Future State?
Willingness, ability, knowledge, skills, time capacity
What is the role of sponsors and leadership on the individual level of change?
Active coaching individuals though the change
What is a Change Management Practitioner responsible for?
Coordinating, applying, and tracking change management tools/activities
What is a Change Management Lead responsible for?
Change Strategy, Change Plan, schedule, budget, resources. Primary liason for Sponsor, Project Manager, Leadership, Project Team, Stakeholders
What does the Change Management Team do?
- Design, analyse,develop, and enable the adoption, usage, and proficiency of an organization.
- They complete tasks, collect feedback, ensure training, deliver communications.
What are two Change Management roles that may not be on the Change Management Team?
Sponsors and Change Agents
What are two main responsibilities for the change Sponsor?
Accountable for realization of benefits
Ultimate decision making and funding authority
What does a Change Agent provide?
Insight and understanding to the organization
What thre things will a Change Agent be expected to do?
Model the required behaviour
Provide feedback
Actively engage
A Change should be aligned to what three things in an organization?
Structure, Process, People
