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CCMP 2024 Study Guide > Definitions and Concepts > Flashcards

Definitions and Concepts Flashcards

1
Q

What is the ISO document on Project Management that is referenced in the Normative References?

A

ISO 21500:2012(E)

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2
Q

What are the two complementary sets of attributes a Benefit can have?

A

Quantitative/Qualitative; Measurable/Non-Measurable

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3
Q

What is Benefit Realization?

A

The acheivment of the expected outcomes

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4
Q

How can Adoption be observed in an organization?

A

Stakeholder behaviours are consistent with future state behaviours

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5
Q

Adoption of new ways of thinking or behaving requires what two things?

A

Accepance and demonstration

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6
Q

What is Change?

A

Transition from Current State to Future State

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7
Q

How is the Current State defined?

A

Condition at the time is initiated

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8
Q

How is the Future State defined?

A

Condition at the time the benefits have been realized

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9
Q

What are the four categories of Change Impact?

A

People, process, technology, and the workplace

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10
Q

What is Change Management?

A

Applying a structured approach to achieve the expected benefits of a change

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11
Q

What is a Change Risk

A

An “effect” on change benefits caused by a possible event or condition

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12
Q

When does an organization experience Change Saturation

A

When the amount of change is more than can be effectively handled

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13
Q

Who can said to hold Competency?

A

Indoviduals or Organizations

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14
Q

What are the components of Competency?

A

Knowledge, skills, and abilities

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15
Q

What are the two parts of Engagement?

A

A stateholders involvement and influence in the change process

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16
Q

What are the three objectives of Governance?

A

The approval/rejection, monitoring, and adjusting of the Change Management Plan

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17
Q

At its core, Governance is simply ________

A

A decision-making process

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18
Q

What is an Outcome?

A

A specific, measurable result or effect

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19
Q

“Readiness” means an organization is ready to do what three things?

A

Accept, handle, and integrate the impending change

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20
Q

What is Resistance?

A

Stakeholder opposition to change

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21
Q

What is Resistance Managememt?

A

Addressing stakeholder opposition to change

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22
Q

Who is the Sponsor?

A

The person or group accountable for the realization of change benefits

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23
Q

What is Sponsorship?

A

Aligning stakeholders to support and own a change

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24
Q

Who is a Stakeholder

A

An individual affected by change

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25
Q

What is Sustainability?

A

The ability to maintain the Future State

26
Q

What is a Vision?

A

The description of the Future State

27
Q

What will an individual’s normal reaction to change classically cause?

A

A dip in performance

28
Q

Change Management will enable what 8 things during the process of change?

A

Increase adaptability
Increase engagement, morale, preparedness
Minimize performance dip
Accelerate performance recovery
Increase utilization and proficiency
Minimize learning curve
Increase benefits realization
Optimize sustainability

29
Q

What are the roles of Change management and Strategic planning in relation to each other?

A

Strategic Planning establishes vision and required changes
Change Management drives individual and collective adoption

30
Q

What three things will the Vision describe about the Change?

A

Why the Change is needed
What the Future State will be like
Sometimes the risks

31
Q

What are the 4 reasons Strategic Planning has a foundational link to Change Management?

A

It provides clarity of direction
Identifies results and benefits
Aligns stakeholders to common plan
Guide for decision making, communications, and engagement

32
Q

What are 10 of the change variables mentioned in the types of Change?

A
  • Technological complexity
  • Number and type of impacted stakeholder groups
  • Degree of process change
  • Amount of structural adjustments
  • Physical relocations
  • Benefit or compensation impacts
  • Workorce adjustments
  • Speed of implementation
  • Degree of job role change
  • Geographic dispersion
33
Q

What are 6 cultural/readiness elements that influence how individuals/organizations respond to Change?

A
  • Value systems
  • Cultural norms
  • Histories
  • Past changes
  • Leadership styles
  • Competency in managing change
34
Q

What are the two tools to addess the Change definition?

A

The 10 change variables and the 5 cultural/readiness elements

35
Q

What are the 5 integrations of Project Management and Change Management?

A

Roles & Responsibilites
Methodology & Plan
Tools & Resources
Objectives & Outcomes
Risks

36
Q

What is the relationship of Project Management and Change Management as diciplines?

A

Complimentary but distinct

37
Q

What is the role of Project Management?

A

Delivering the planned change; the skills, tools, and techniques required; within required scope, time, cost, and quality

38
Q

What are four responsibilities in the role of Change Management?

A
  • Influencing individual behavior
  • Facilitating new ways of working
  • Tracking and enabling benefits realization
  • Providing input for future change initiatives
39
Q

What 3 expectations should Project Management and Change Management establish?

A

How they will work together
How to share information
How decisions will be made

40
Q

How are the methodologies of Project Management and Change Management complimentary?

A

Project Management focuses on the Technical (Delivery)
Change Management focuses on the People (Implementation)

41
Q

What dependancies might the Change Plan and the Project Plan have?

A

Project milestones and change management activities may trigger one another

42
Q

What do Change Management tools do?

A

Deliver, implement, control, and measure change

43
Q

What is one example of a tool that both Project Management and Change Management can share?

A

Stakeholder Analysis

44
Q

What are some resources that both Project Management and Change Management can share?

A

People, hardware, software, facilities, finances

45
Q

How do Project Management and Change Management contribute uniquely to benefits realization?

A
  • Project Management delivers the planned change
  • Change Management drives the implementation and adoption
46
Q

What risks do Project Management focus on?

A

Threats to timeline, scope, budget, and benefits

47
Q

What risks do Change Management focus on?

A

Threats to implementation, adoption, and benefits

48
Q

Change is managed on what two levels?

A

Organizational and Individual

49
Q

What 5 things can Change Management examine to determine an organization’s ability to support change?

A
  • Cultural attributes
  • Prioritization of the change
  • Shared vision
  • Recent change
  • Structure and roles needed to support change
50
Q

What 7 types of recent changes are considered when assessing and organizations readiness for change?

A

Business processes, systems, policies, behaviours, rewards, performance indicators, procedures

51
Q

What are 7 things that influence individual’s commitment and acceptance of change?

A

Perspectives, biases, motivations, behaviours, mindsets, resistance, and reactions

52
Q

What are 5 things that are necessary for an individual to transition to the Future State?

A

Willingness, ability, knowledge, skills, time capacity

53
Q

What is the role of sponsors and leadership on the individual level of change?

A

Active coaching individuals though the change

54
Q

What is a Change Management Practitioner responsible for?

A

Coordinating, applying, and tracking change management tools/activities

55
Q

What is a Change Management Lead responsible for?

A

Change Strategy, Change Plan, schedule, budget, resources. Primary liason for Sponsor, Project Manager, Leadership, Project Team, Stakeholders

56
Q

What does the Change Management Team do?

A
  • Design, analyse,develop, and enable the adoption, usage, and proficiency of an organization.
  • They complete tasks, collect feedback, ensure training, deliver communications.
57
Q

What are two Change Management roles that may not be on the Change Management Team?

A

Sponsors and Change Agents

58
Q

What are two main responsibilities for the change Sponsor?

A

Accountable for realization of benefits
Ultimate decision making and funding authority

59
Q

What does a Change Agent provide?

A

Insight and understanding to the organization

60
Q

What thre things will a Change Agent be expected to do?

A

Model the required behaviour
Provide feedback
Actively engage

61
Q

A Change should be aligned to what three things in an organization?

A

Structure, Process, People

CCMP 2024 Study Guide (6 decks)

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