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CCMP 2024 Study Guide > Evaluating the Change Impact and Organizational Readiness > Flashcards

Evaluating the Change Impact and Organizational Readiness Flashcards

1
Q

What are the 5 Change Management process groups?

A

Evaluate Impact and Readiness
Formulate the Strategy
Develop the Plan
Execute the Plan
Complete the Change

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2
Q

What is the purpose of Evaluating the Change Impact and Organizational Readiness?

A
  • Review how the overall change will impact the organization
  • Establish if the organization is ready and able to adopt the change
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3
Q

What are the inputs to Defining the Change?

A
  • Business Case
  • Research
  • Charter
  • Strategic Plan
  • Success Measures
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4
Q

What are the output from Defining the Change?

A
  • Change Definition
  • Charter
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5
Q

What are the 6 goals of the change evaluation process?

A
  1. Define the Change and why it is needed
  2. Establish a clear Vision of the Future State
  3. Identify Stakeholders
  4. Assess the change culture, capacity, and readiness
  5. Assess the readiness and commitment of leaders
  6. Assess risk and potential actions that promote progress
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6
Q

What are 5 questions that can define a Change?

A
  1. Departmental or Enterprise-wide?
  2. People, process, or technology oriented?
  3. What are concurrent changes?
  4. Transformational or Incremental?
  5. Oranizational strucutre affected?
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7
Q

What is the purpose of Determining Why the Change Is Needed?

A

To explain the opportunity, the risks of not changing, and the benefits.

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8
Q

What are the inputs to Determining Why the Change Is Needed?

A
  • Business Case
  • Change Definition
  • Charter
  • Strategic Plan
  • Success Measures
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9
Q

What are the outputs from Determining Why the Change Is Needed?

A
  • Business Case
  • Charter
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10
Q

What is the purpose of Developing a Clear Vision for the Future State?

A

To facilitate developing the operating state after the Change

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11
Q

What are the inputs to Developing a Clear Vision of the Future State?

A
  • Organization Vision, Mission, and Values
  • Business Case
  • Change Definition
  • Strategic Plan
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12
Q

What are the outputs from Developing a Clear Vision of the Future State?

A

Vision Statement

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13
Q

What is the purpose of Identifying Goals, Objectives, and Success Criteria?

A

To provide tangible, concrete, measurable, and manageable goals

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14
Q

What are the inputs to Identifying Goals, Objectives, and Success Criteria?

A
  • Business Case
  • Charter
  • Strategic Plan
  • Vision Statement
  • Change Definition
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15
Q

What are the outputs from Identifying Goals, Objectives, and Success Criteria?

A
  • Change Objectives and Goals
  • Success Criteria and Measures
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16
Q

What is the purpose of Identifying Sponsors accountable for the Change?

A

To connect the change to its owners and determine accountability

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17
Q

Identifying Sponsors Accountable for the Change should collect information related to what in relation to the change?

A

Motivations, abilities, expectations, and concerns

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18
Q

What potentialities should be captured when Identifying Sponsors Accountable for the Change?

A

Constraints, conflicts, or concerns

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19
Q

What are the inputs to Identifying Sponsors Accountable for the Change?

A
  • Change Definition
  • Charter
  • Stakeholder Analysis
  • Current Organizational Charts and Profiles
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20
Q

What are the outputs from Identifying Sponsors Accountable for the Change?

A
  • Sponsor Identification
  • Sponsor Assessment
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21
Q

What is the purpose of Identifying Stakeholders Affected by the Change?

A

To determine attributions such as level of influence, commitment, and rules in order to assess the size, scope, and complexity of impact

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22
Q

How should Identifying Stakeholders Affected by the Change should assess the Stakeholder’s relationship to the Change?

A

It should examine the motivations, expectations, concerns, and attitudes towards the Change

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23
Q

What are the inputs to Identifying the Stakeholders Affected by the Change?

A
  • Change Definition
  • Vision Statement
  • Current Organizational Charts and Profiles
  • Research
  • Charter
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24
Q

What is the purpose of Assessing the Change Impact?

A

To analyze the impact on people, process, tools, organizational strucutre, roles, and technology

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25
Q

What is categorized while Assessing the Change Impact?

A
  • Who and what is affected
  • Degree of change
  • Description of change
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26
Q

What about the change effort is determined when Assessing the Change Impact?

A

Size, scope, timing, and complexity

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27
Q

What are the inputs to Assessing the Change Impact?

A

Change Definition
Vision Statement
Stakeholder Analysis
Research

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28
Q

What is the purpose of Assessing the Alignment of the Change with the Organizational Strategic Objectives and Performance Measurement?

A

To anticipate the impact of expected goals on strategic goals

29
Q

Who should be contacted when Assessing the Alignmentof the Change with Organizational Strategic Objectives and Performance Measurement?

A

Executive Level
Strategic Planning Office
Change Management Office
Project/Program Management Office

30
Q

What tools should be analyzed when Assessing the Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?

A

Balanced scorecards
Strategic plans
Roadmaps

31
Q

What are the 4 possible results produced by Assessing the Alignment of the Change with the Organizational Strategic Goals and Performance Measurement?

A

Confirm alignment
Adapt strategy if change is necessary but not aligned
Postpone change
Cancel change

32
Q

What are the inputs to Assessing the Alignment of the Change with Organizational Strategic Goals and Performance Measurement?

A

Strategic Plan
Current Vision Statement
Future State Vision Statement
Case for Change
Risk Plan

33
Q

What are the outputs from Assessing the Alignment of the Change with Organizational Strategic Goals and Performance Measurement?

A

Organizational Alignment Assessment
Modifications to:
- Organizational and Enterprise Performance Targets
- Strategic Plan
- Business Case
- Vision Statement

34
Q

What is the purpose of Assessing the External Factors that May Affect Organizational Change?

A

To identify the customer, market, social, legal, economic, political, technological, and other factors that may influence adoption

35
Q

How does Assessing the External Factors that May Affect Organizational Change influence the change approach?

A

External factors may enable or constrain the change effort

36
Q

What are the inputs to Assessing the External Factors that May Affect Organizational Change?

A

Business Case
Vision Statement
Strategic Plan

37
Q

What are the outputs from Assessing the External Factors that May Affect Organizational Change?

A

External Environment Impact Assessment

38
Q

What is the purpose of Assessing the Organizational Cultures Related to the Change?

A

To determine the cultural elements that may help or hinder the acheivment of expected benefits

39
Q

How is Organizational Culture defined?

A

Shared values and behaviours uniquely common to an organization

40
Q

What are three scenarios where cultural change may be needed?

A
  • Culture does not allow Stakeholders to work in ways that support the future State
  • Culture does not support planned process or behaviour change
  • Values are in conflict with expectations of Stakeholders
41
Q

What are the inputs of Assessing the Organizational Cultures Related to the Change?

A

Core Values and Behaviours
Current Communication Channels, Tools, and Methods
Opinion Surveys and Feedback Assessments
Vision Statement

42
Q

What are the outputs from Assessing the Organizational Cultures Related to the Change?

A

Culture Assessment

43
Q

What is the purpose of Assessing the Organizational Capacity for Change?

A

To determine the ability of Stakeholders to adopt the Change

44
Q

What are 6 factors of change capacity?

A
  • Operational ability to absorb
  • Volume of concurrent changes
  • Ability to absorb additional change
  • Historical experience with change
  • Change maturity
  • Stability (internal/external: economic, environmental, political)
45
Q

What are 4 ways to measure change capacity?

A
  • Cultural Assessment
  • Maturity audits of Project and Change Management
  • Lessons learnt from past changes
  • Reports on internal and external factors
46
Q

What is Change Maturity?

A

The extent to which the organization uses project or change management tools, techniques, and methodologies

47
Q

Who should be contacted when Assessing the Organizational Capacity for Change?

A

Leadership, line managers, human resources, and employees

48
Q

What are the inputs to Assessing the Organizational Capacity for Change?

A

Competency Assessment
Cultural Assessment
Organization’s Historical Experience with Change
Stakeholder Assessment
External Environment Impact Assessment
Change Impact Assessment
Inventory of Change Related Resources

49
Q

What are the outputs from Assessing the Organizational Capacity for Change?

A

Organizational Change Capacity Assessment

50
Q

What is the Purpose of Assessing the Organizational Readiness for Change?

A

To determine the organization’s preparedness for change activities

51
Q

What readiness elements should be included when Assessing the Organizational Readiness for Change?

A

Market factors, capacity, and saturation

52
Q

What requirements are checked for preparedness when Assessing the Organizational Readiness for Change?

A

Conditions, attitudes, and resources

53
Q

What gaps are examined when Assessing the Organizational Readiness for Change?

A

Gaps between Change Leader’s skills, expectations, attitudes and the organization’s perception of the Change Leader

54
Q

What are the inputs to Assessing the Organizational Readiness for Change?

A

Change Objectives and Goals
Culture Assessment
Organizational Change Capacity Assessment
Organizational Alignment Assessment
Sponsorship Alignment Assessment
Vision Statement
Risk Assessment

55
Q

What are the outputs from Assesing the Organizational Readiness for Change?

A

Organizational Change Readiness Assessment

56
Q

What is the purpose of Assessing Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

A

To determin the communication effort required to transition to the Future State

57
Q

What are the inputs to Assessing the Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

A

Change Objectives and Goals
Cultural Assessment
Organizational Change Capacity Assessment
Sponsorship Alignment Assessment
Stakeholder Analysis
Current Communication Channels, Tools and Methods
Vision Statement
Risk Assessment

58
Q

What is the output from Assessing the Communication Needs, Communication Channels, and the Ability to Deliver Key Messages?

A

Communication Needs Assessment

59
Q

What is the purpose of Assessing Learning Capabilities?

A

To determine the scale, magnitude, and complexity of the learning and development needed

60
Q

What are types of learning objectives to consider when Assessing Learning Capabilities?

A

Will Stakeholders need new competencies, capabilities, knowledge, skills, techniques, or behaviours

61
Q

What are the types of skills required by a Change which should be considered when Assessing Learning Capabilities?

A

Technical, social, behavoiural

62
Q

What are the resources that should be considered when Assessing Learning Capabilities?

A

Equipment, educators, and logistics

63
Q

What are the inputs to Assessing Learning Capabilities?

A
  • Stakeholder Analysis
  • Change Impact Assessment
  • Communication Needs Assessment
  • Culture Assessment
  • Organizational Change Capacity Assessment
  • Organizational Alignment Assessment
64
Q

What are the outputs from Assessing Learning Capabilities?

A

Learning Needs Assessment

65
Q

What is the purpose of Conducting a Change Risks Assessment?

A

To anticipate the identifiable risks to the proposed change

66
Q

What are two examples of common risks?

A

Resistance and lack of visible sponsorship

67
Q

What are the inputs to Conducting a Change Risk Assessment?

A

Stakeholder Analysis
Change Impact Assessment
Culture Assessment
Organizational Change Capacity Assessment

68
Q

What are the outputs from Conducting a Change Risk Assessment?

A

Change Risk Assessment
Risk Register

CCMP 2024 Study Guide (6 decks)

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