Example Behaviours Rule 5

Question 1

What must members and firms act in?

Answer 1

The public interest

Members and firms are expected to take responsibility for their actions to prevent harm and maintain public confidence in the profession.

Question 2

What should members and firms do if they suspect practices or decisions are not right?

Answer 2

Question practices and decisions, raise concerns with appropriate parties

This includes colleagues, senior management, clients, RICS, or any other appropriate person or organization.

Question 3

What process must firms provide to support individuals raising concerns?

Answer 3

A process to allow and support individuals to raise concerns with senior management

This process is crucial for fostering an environment where concerns can be safely communicated.

Question 4

How should members and firms support those who report concerns in good faith?

Answer 4

Support directors, partners, employees, colleagues, or clients

This support is vital for encouraging a culture of transparency and accountability.

Question 5

What should public statements made by firms or members not do?

Answer 5

Undermine public confidence in the profession

Maintaining public trust is essential for the integrity of the profession.

Question 6

How should members and firms respond to complaints against them?

Answer 6

Promptly, openly, and professionally

A professional approach to complaints reflects accountability and integrity.

Question 7

True or False: Members and firms should dissuade complainants from seeking alternative dispute resolution.

Answer 7

False

Members and firms must not dissuade complainants from approaching alternative dispute resolution providers.

Question 8

What must members and firms do during investigations into complaints?

Answer 8

Cooperate and provide information as reasonably requested

Cooperation is key to ensuring a fair investigation.

Question 9

What should members consider regarding their health conditions?

Answer 9

The effect on their competence or ability to undertake professional work

Members should inform management or clients when they require reasonable adjustments.

Question 10

How must members and firms manage their professional finances?

Answer 10

Responsibly

Responsible financial management is essential for maintaining professional integrity.

Question 11

What action should members take if they believe the rules have been breached?

Answer 11

Take appropriate action and report significant breaches to the RICS

Reporting suspected breaches is crucial for upholding the standards of the profession.