Example Behaviours Rule 3 Flashcards
What is the primary obligation of members and firms regarding service quality?
Provide good quality and diligent service
This is fundamental to maintaining professional standards.
What must members and firms understand before accepting professional work?
Clients’ needs and objectives
Understanding client needs is crucial for effective service delivery.
What should members and firms agree upon with clients?
The scope of the service, limitations, and time scales
Clear agreements help manage client expectations.
What must firms inform clients about regarding regulation?
They are regulated by RICS and may need to disclose records
This transparency is important for regulatory compliance.
What should members and firms do if terms of engagement or fees change?
Inform clients promptly and seek their agreement
Timely communication fosters trust and clarity.
How should members and firms conduct their work?
Timely, with due care, skill, and diligence
Adhering to RICS technical standards is essential.
What type of information must members and firms communicate to clients?
Material information on which their professional advice is based
Clients need relevant information to make informed decisions.
How should members and firms communicate with clients and others?
Clearly and in a way they can understand
Effective communication is key to client satisfaction.
What is required when making referrals or introductions for clients?
Ensure it is in the best interest of the client and disclose any benefits to the member or firm
This promotes ethical practices in client relationships.
What must members and firms maintain regarding their work?
Proper records in sufficient detail for audits and client inquiries
Record-keeping is vital for accountability and quality assurance.
What type of solutions should members and firms encourage when advising clients?
Sustainable solutions that minimize harm and deliver balanced economic, social, and environmental benefits
Sustainability is increasingly important in professional advice.
What must members and firms understand about technology?
The risks and benefits of using relevant technology
Technology can enhance service delivery but also poses risks.
What should members and firms verify about the data they use?
Data accuracy, security, legal rights for use, and sharing
Ensuring data integrity is critical for professional standards.
What type of processes should firms have in place?
Effective quality assurance processes for their work
Quality assurance is essential for maintaining high standards.
